We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

m2r0 Amount to pay in notificationsClosed   Amelia   Updated December 19, 2019 at 12:38pm   8 Most recent comment from Aleksandar Vuković:Hi again m2r0.We haven't had a request like this in the past, but I'll forward it to our development team. They will include it in our ideas list, so if it appears in customer requests more ... Luis EventsClosed   Amelia   Updated December 19, 2019 at 11:21am   7 Most recent comment from Aleksandar Vuković:Hello Luis.Seriously Aleksandar? You knew there's a known issue with this from previous tickets and didn't start with that?I'm sorry, but I don't understand what you're refer ... Niklas Hartmann TranslationClosed Pre-purchase questions for Amelia   Updated December 19, 2019 at 10:31am   5 Most recent comment from [deleted]:Hello Niklas, The example bellow in the instructions was for Greek language, and the abbreviation for German is de_DE. So, you need to replace those files in your folder (you will find the folder f ... Shane special emails to be sent to complete list at onceClosed   Amelia   Updated December 19, 2019 at 8:43am   2 Most recent comment from Aleksandar Vuković:Hello Shane. I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. At the moment we don't have any notifications which wou ... Semir Sakanovic Short Code doesn't Work except ameliabookingClosed Pre-purchase questions for Amelia   Updated December 18, 2019 at 5:14pm   4 Most recent comment from [deleted]:Hi Semir,Yes and yes, you can install on your test website, and then you need to deactivate on that website and activate it on the other one. Grant Ice cant't add attendees to EventsClosed   Amelia   Updated December 18, 2019 at 4:37pm   10 Most recent comment from [deleted]:Great, glad to hear that!You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, derek_nelson When deleting a gravity form table rowClosed   Gravity Forms integration for wpDataTables   Updated December 18, 2019 at 1:32pm   5 Most recent comment from Aleksandar Vuković:You're welcome Derek.I'm glad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. derek_nelson editing and adding imagesClosed   Gravity Forms integration for wpDataTables   Updated December 18, 2019 at 1:32pm   4 Most recent comment from Aleksandar Vuković:Hi again Derek.There are some limitations coming from Gravity's side, like this one, and filtering, search and sorting when it comes to server-side tables. We're trying to work with Gravity& ... ocastell Castellanos Email After SubmitClosed   wpDataTables   Updated December 18, 2019 at 12:50pm   4 Most recent comment from Aleksandar Vuković:Hello again ocastellI believe it could be done with that, yes.If you were to develop this custom script, it is a common practice to include it in theme's functions.php file, or even better the  ... Justin Plugin FunctionalityClosed   Amelia   Updated December 18, 2019 at 12:23pm   2 Most recent comment from Aleksandar Vuković:Hello JustinThank you for your purchase.Amelia currently offers only appointment and event bookings. So, there are no bookings for multiple days, at the moment, and I believe that is something you wo ... michiiee Feature requestClosed   wpDataTables   Updated December 18, 2019 at 11:59am   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add this to our id ... KingTours Filtering Date by Range - Gravity Forms TableClosed   Gravity Forms integration for wpDataTables   Updated December 18, 2019 at 10:52am   6 Most recent comment from Aleksandar Vuković:Hi again KingTours.Do you need editing for these two tables? I saw that editing was turned off, and the only reason Server-Side processing is enabled is to enable editing. You may have seen this above ... Jose Antonio Moreno I can't activate the full versionClosed   Amelia   Updated December 18, 2019 at 10:44am   8 Most recent comment from Aleksandar Vuković:Great news, Jose AntonioYou're welcome.Glad I could help. If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Rui Duarte CouponsClosed   Amelia   Updated December 18, 2019 at 10:12am   2 Most recent comment from [deleted]:Hello Rui, 1. When you create a coupon you choose services/events that this coupon can be applied to. So, you can choose one service here without any issues. You would need to send the coupons direct ... atws Amelia ErrorClosed   Amelia   Updated December 18, 2019 at 9:52am   4 Most recent comment from [deleted]:Hello atws, Could you please update Amelia to its latest version? It is 2.3.2. We had a bug in the system unfortunately with Sorting the services, so maybe this is connected somehow to that. My sugg ...