We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

peterveebee Create the table button not workingClosed   wpDataTables   Updated December 20, 2019 at 2:33pm   6 Most recent comment from Aleksandar Vuković:Ah, I see Peter.Well, the only thing that comes to mind is to duplicate the values of wp_datatables_columns row for the first table onto the rows of the new table.It's a good idea, though, and I ... Jimmy wpDataTables functionClosed Pre-purchase questions for wpDataTables   Updated December 20, 2019 at 2:29pm   2 Most recent comment from Aleksandar Vuković:Hello JimmyThank you for your interest in our plugin.From version 2.3 we've implemented a feature that you can use multiple separate DB connections for MySQL, MSSQL and PostgreSQL.Also, you can u ... zyrafkaa shortcodeClosed   wpDataTables   Updated December 20, 2019 at 2:14pm   2 Most recent comment from Aleksandar Vuković:Hello zyrafkaaThank you for your purchase.All that you see in that table is coming from the "Aqua" skin. You can change it in main settings of wpDataTables.When you apply the skin, you will see your t ... Diego highchartClosed Pre-purchase questions for wpDataTables   Updated December 20, 2019 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello Diego.Thank you for your interest in our plugin.For future reference, please translate your questions to English, since it is the only official language for support.I'm not sure if the plug ... Simon Hume Shortcode to display 1 recurring eventClosed   Amelia   Updated December 20, 2019 at 1:56pm   6 Most recent comment from Aleksandar Vuković:Hello Karen.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though. I will forward this to ou ... Ed Kim plots points on a mapClosed Pre-purchase questions for wpDataTables   Updated December 20, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Ed.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The Google Map plugin& ... Ernst Lüdemann Checkbox whether to receive Notifications or notClosed   Amelia   Updated December 20, 2019 at 12:25pm   2 Most recent comment from Aleksandar Vuković:Hello Ernst.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can either disable notificatio ... Simon Server Side FilteringClosed   Gravity Forms integration for wpDataTables   Updated December 20, 2019 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello SimonSomehow we forgot to add filtering to that notice, thanks for pointing that out. It will be added in the next update.wpDataTables may not work correctly with server-side processing for Grav ... Ryan Vincenti Change Notifications to "Form Submission" FormatClosed   Amelia   Updated December 20, 2019 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.Thank you for your purchase.Can you please share some more info on the request? Where should the format be included, in the header of the e-mail? The data you're mentioning (name, ph ... Gary Amelia for book rentalsClosed Pre-purchase questions for Amelia   Updated December 20, 2019 at 10:56am   2 Most recent comment from [deleted]:Hi Gary,Thank you for your interest in our plugin.Unfortunately this isn't possible at the moment with our plugin since we don't have multiple day booking option. In our plugin only time slo ... Francois Pouzet I need a booking plugin that makes possible multi bookings per dayClosed Pre-purchase questions for Amelia   Updated December 20, 2019 at 10:19am   2 Most recent comment from [deleted]:Hi Francois,Thanks for your interest.Unfortunately,  we do not have option to book more than one slot at the time. Customer can book choose employee and book appointment, but to make another bookin ... Mehdi redirectionClosed   Amelia   Updated December 19, 2019 at 1:30pm   4 Most recent comment from Aleksandar Vuković:Hi again Mehdi.Understood. Sorry to hear that you won't be needing the plugin, but totally understandable.We have a 15-day money back guarantee, so you need to log into http://store.tms-plugins. ... Tommy Rodrigue Pre-purchase questionsClosed Pre-purchase questions for Amelia   Updated December 19, 2019 at 1:26pm   2 Most recent comment from [deleted]:Hi Tommy, Thank you for your interest in our plugin.1. It is possible if you create bikes as employees (in order for each bike to have its own availability time and in order for customers to be able t ... Stæven Frey LocationsClosed   Amelia   Updated December 19, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Stæven.Thank you for your purchase.Unfortunately, you can only assign locations to your employees per time slots. Meaning, you can have multiple locations, and then go to Employee's work ... Kristian Kalajdzic Display calendar day-view on a pageClosed   Amelia   Updated December 19, 2019 at 12:39pm   2 Most recent comment from [deleted]:Hello Kristian, Thank you for you purchase!We are glad to hear you are happy with our pluginUnfortunately, it is not possible to show a list of appointments on the front-end. The appointments are on ...