We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

m2r0 ProblemClosed   Amelia   Updated December 18, 2019 at 9:47am   15 Most recent comment from [deleted]:You are welcome. Sorry again for any inconveniences this have caused. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Rui Duarte Location vs roomClosed   Amelia   Updated December 18, 2019 at 8:43am   4 Most recent comment from [deleted]:You are welcome, Rui. If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Thomas Foster Modal StyleClosed   wpDataTables   Updated December 18, 2019 at 8:41am   8 Most recent comment from Aleksandar Vuković:Hi again Thomas.I simply can't replicate the issue on my end. Can you use the Duplicator plugin and duplicate your website? You can send me those two files that this plugin generates, so I can ... Amandine HUGODOT Amelia in French?Closed Pre-purchase questions for Amelia   Updated December 17, 2019 at 6:47pm   2 Most recent comment from [deleted]:Hi Amandine,Thanks a lot for contacting us.Yes, we have French translation included in the plugin. Also the plugin is translatable with Po Edit or similar plugin, so in case you want to change some pa ... Cathy Scanlon woo or no wooClosed Pre-purchase questions for Amelia   Updated December 17, 2019 at 4:32pm   2 Most recent comment from [deleted]:Hi Cathy,Thank you for your interest in our plugin.Our plugin can be used entirely without WooCommerce. By default we have PayPal, Stripe and On-site as payment types that can be used integrated in th ... Shane Amelia plugin support / servicesClosed   Amelia   Updated December 17, 2019 at 2:56pm   6 Most recent comment from [deleted]:Hello Shane, Thank you! Glad I could help You are welcome! If you have any other questions or concerns feel free to open a new ticket and we will gladly help, Rebecca Poole Calandar functionClosed   Amelia   Updated December 17, 2019 at 12:30pm   4 Most recent comment from Aleksandar Vuković:Hello again Rebecca.Thank you for your suggestions. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our i ... peter crichlow featuresClosed Pre-purchase questions for Amelia   Updated December 17, 2019 at 10:45am   2 Most recent comment from [deleted]:Hi Peter,Thank you for your interest in our plugin.1. Yes, employees can create their working hours. In order for them to be able to do that they need to have Amelia WordPress employee user role, that ... bradshaw Client screwed up the dashboardClosed   Amelia   Updated December 17, 2019 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hey bradshawThey probably scheduled an appointment as a customer, while still logged in with their account.This could only be changed from the database now.You would need to go to wp_amelia_users, and ... Aaron Add WPTables to my Wordpress accountClosed   wpDataTables   Updated December 17, 2019 at 10:23am   3 Most recent comment from Aleksandar Vuković:Hi again Aaron.Glad to hear you resolved the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Clark getting startedClosed   Amelia   Updated December 17, 2019 at 9:03am   4 Most recent comment from [deleted]:Hello Dave, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... KingTours Gravity Forms quantity field is being combined with price and product name in one columnClosed   Gravity Forms integration for wpDataTables   Updated December 17, 2019 at 8:52am   10 Most recent comment from Aleksandar Vuković:That's awesome news, KingTours.Great workaround. Thank you for letting us know how the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and ... Leslie McCallum installing pluginClosed   wpDataTables   Updated December 17, 2019 at 7:33am   4 Most recent comment from Aleksandar Vuković:Hi again LeslieGood news, glad I could help.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can yo ... Daniel Amelia Performance on iOSClosed   Amelia   Updated December 17, 2019 at 7:19am   4 Most recent comment from Aleksandar Vuković:Hi again Daniel.We do have Web Hooks which you can use to connect through Zapier. It is good to use this option if you want to send, for example, customer’s data to some CRM platform.Unfortunately ... Suzie Pre-Sale QuestionClosed Pre-purchase questions for Amelia   Updated December 16, 2019 at 5:51pm   2 Most recent comment from [deleted]:Hi Suzie,Thank you for your interest in our plugin.Unfortunately we don't have option for choosing multiple time slots at the moment. However we have a workaround for adding extras to each servic ...