We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David N Refund RequestClosed   Amelia   Updated December 23, 2019 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello David.Sorry to hear you don't want to use the plugin after purchase.However, I don't see any previous tickets from you - it looks llike this is your first ticket:Can you please share t ... Evelyn Fassett Duplicate eventsClosed   Amelia   Updated December 23, 2019 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello EvelynI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestion, though. We carefully follow cu ... Finn Neumann Demand for a functionClosed Pre-purchase questions for wpDataTables   Updated December 23, 2019 at 1:13pm   2 Most recent comment from Aleksandar Vuković:Hello FinnI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't had a request like this before, but I'll fo ... Fatih Karlıdağ Appointment StatusClosed   Amelia   Updated December 23, 2019 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello Fatih.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Our developers have it in their "to-do" list, but I cannot t ... Martin Keane expired purchase code - cannot updateClosed   wpDataTables   Updated December 23, 2019 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello MartinThank you for your purchase, and sorry for the inconvenience.I see you purchased the plugin in October, so it definitely cannot be expired. How many domains have you tried activating the l ... Sachit Amelia Stripe Payment SystemClosed   Amelia   Updated December 23, 2019 at 11:26am   2 Most recent comment from Aleksandar Vuković:Hello Sachit.Thank you for your purchase.When I check your booking form, I see customers can choose whether they are going to pay on site, or via card:If I select a card, and try to proceed without e ... Steve Moore Paid version of wpdatatables keeps deactivatingClosed   wpDataTables   Updated December 23, 2019 at 11:14am   2 Most recent comment from Aleksandar Vuković:Hello Steve.Thank you for your purchase.If I understood you correctly, when you enter the purchase code in wpDataTables settings/Activation, the purchase code doesn't remain saved?If this is tru ... Wil Amelia services delete services's pictureClosed   Amelia   Updated December 23, 2019 at 11:09am   2 Most recent comment from Aleksandar Vuković:Hello WilfriedSure, you simply need to go to your Media Library (from WordPress dashboard), and delete the image you used for the service. It will be removed once you refresh the page. Dave Clark Email notification to employeesClosed   Amelia   Updated December 23, 2019 at 9:55am   2 Most recent comment from [deleted]:Hello Dave, Apologies for replying late, we are not working on weekends. Could you please tell me which notifications are not being sent? The notifications from Amelia? If yes, please go though the ... reubert Category on bookingClosed   Amelia   Updated December 23, 2019 at 9:43am   2 Most recent comment from [deleted]:Hello reubert, Apologies for replying late, we are not working on weekends. I see that this is the same question you asked in your other ticket and I've just replied it there so I will close th ... Adam wright Search featureClosed   Amelia   Updated December 23, 2019 at 9:41am   2 Most recent comment from [deleted]:Hello Adam wright, Thank you for your purchase and apologies for replying late, we are not working on weekends. Could you please tell me does your question refers to Amelia -> Calendar in the back- ... Simon Multiple Tables Per ReportClosed   Report Builder for wpDataTables   Updated December 23, 2019 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello Simon.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If you can create a custom script where all the reports' ... reubert Color CustomizationClosed   Amelia   Updated December 23, 2019 at 9:08am   6 Most recent comment from [deleted]:Hello reubert, Apologies for replying late, we are not working on weekends. You can use another shortcode for your page where you want to show the categories - [ameliacatalog]. You can see all th ... John Riedl How to Download Updated VersionClosed   wpDataTables   Updated December 20, 2019 at 2:41pm   4 Most recent comment from Aleksandar Vuković:You're welcome, JohnGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kevin Whaley Creating A Table With RankingClosed   wpDataTables   Updated December 20, 2019 at 2:40pm   4 Most recent comment from Aleksandar Vuković:Ah, so creating a view with a variable is also a no-no, that's good to know, thanks KevinYou're welcome, sorry I couldn't have a more positive reply.