We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

LE THI BE HA Re install AmeliaClosed   Amelia   Updated October 23, 2024 at 6:23am   2 Most recent comment from Stefan Petrov:Hello LE THI BE HA, Thanks for reaching out to us. Since you have only one domain, you would need to remove the license from the old Wordpress and install the same license on the new Wordpress / Domai ... Dima Vaneva Issue with Applying Coupons for EventsClosed   Amelia   Updated October 23, 2024 at 5:39am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Dhiraj Assistance on Connecting MSSQL from Azure i have server link, user name and pwd. Assist me on the step by step process plsClosed   wpDataTables   Updated October 22, 2024 at 7:03pm   2 Most recent comment from Miloš Jovanović:Hello, We will advise you on all the relevant details, when it comes to troubleshooting of MS SQL External DB connection. In this case, looking from your error - that means that your WP Hosting server ... Fokion Orfanos Button actionsClosed   wpDataTables   Updated December 16, 2024 at 4:21pm   6 Most recent comment from Miloš Jovanović:Hi Fokion, My sincere apologies it took so long to consult with our developers. There was an error on this ticket, it got marked by my sistem as 'resolved', but it stayed in my messages from ... Amer Ahmed Highcharts having issues displayingClosed   wpDataTables   Updated October 22, 2024 at 6:55pm   5 Most recent comment from Miloš Jovanović:Hi Amer, Thank you very much for sharing what you did to resolve this issue. It will be very useful for other users who might experience the same issue. If anything else comes up, please don't he ... Patrick McCaffrey Embedding YouTube videoClosed   wpDataTables   Updated October 22, 2024 at 6:40pm   12 Most recent comment from Miloš Jovanović:Hey Patrick, Yes, I can confirm the Video loads when we visit your Page - and renders as it should inside the iFrame in the String cell of your table - I am happy to see that code edit works on your u ... qgotv php compatibilityClosed   wpDataTables   Updated October 22, 2024 at 6:35pm   2 Most recent comment from Miloš Jovanović:Hello, The minimum version should be PHP 7.4 and we support all the newer versions. Right now, we are testing the Plugin for all these PHP Versions : PHP 7.4 (7.4 is the minimum starting from our 6.0 ... Cesar Cancino Support APIClosed   Amelia   Updated October 22, 2024 at 4:50pm   2 Most recent comment from Uroš Jovanović:  Hello, Thank you for reaching out. Could you please provide more details on what specific integration you need assistance with? That way, we can offer the most accurate guidance. sim How to change language?Closed   Amelia   Updated October 22, 2024 at 4:44pm   2 Most recent comment from Uroš Jovanović:Hello Sim, Please check the following article for this purpose: Using Multiple Languages in Amelia Let me know if that works for you. Hilde Quisquater use of couponsClosed   Amelia   Updated October 22, 2024 at 4:28pm   2 Most recent comment from Uroš Jovanović:Hello Hilde, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... sim How to enable to view the balance capacity of the appointment?Closed   Amelia   Updated October 22, 2024 at 4:26pm   2 Most recent comment from Uroš Jovanović:Hello Sim, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Mark Downing phone symbol on check outClosed   Amelia   Updated October 22, 2024 at 4:18pm   2 Most recent comment from Uroš Jovanović:Hello Mark, Thank you for the update on this. For that purpose, you will need to set that on the "Default phone country code" option on the Amelia/Settings/General page. Please let me know if that wor ... Duncan Richardson Event TimeslotsClosed   Amelia   Updated October 22, 2024 at 1:51pm   2 Most recent comment from Uroš Jovanović:Hello Duncan, Thank you for reaching out to us. You can check the difference between the recurring and multi-day events below: Recurring Events: Think of recurring events as a lecture. For example, yo ... Sara Can't save colorsClosed   wpDataTables   Updated October 22, 2024 at 1:04pm   6 Most recent comment from Miloš Jovanović:Hi Sara, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Himanshu Assistance Needed with Rescheduling FeatureClosed   Amelia   Updated October 22, 2024 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Himanshu, Thank you for reaching out to us. This could be an issue with time zones on your website. Amelia doesn't have any time zone settings, and it relies on WordPress' General sett ...