We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tahir M Amelia Zoom link in emailClosed   Amelia   Updated October 25, 2024 at 12:15pm   2 Most recent comment from Stefan Petrov:Hello Tahir, Thanks for reaching out to us. Make sure that the Zoom is enabled in service/events settings. When you go to service settings, in Integration settings, you will find the option to enable ... Hanuman Some users seeing appointments one hour outClosed   Amelia   Updated October 25, 2024 at 11:42am   6 Most recent comment from Marko Davidović:Hello again, Please do not write on other users ticket since they will get your question and our reply and some users do not want that and policy is to not disturb other users. Our dev team is working ... Lucas Rocha repayClosed   Amelia   Updated October 25, 2024 at 11:42am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Geldleben Embed link in formClosed   Amelia   Updated October 25, 2024 at 11:20am   13 Most recent comment from Marko Davidović:Hello again, My apologies for the oversite you did not put this in the label fields but in options. Once we switch this all is working fine Should you have any further inquiries, we kindly request th ... Michael Etokakpan Amelia HooksClosed   Amelia   Updated October 25, 2024 at 2:09pm   5 Most recent comment from Stefan Petrov:Hello Michael, You can allow your employee to edit an appointment and than try to do it with this filter, but you'll have to make logic to compare everything inside the appointment object so that ... Odin Issue with Service Availability After Adding Special DaysClosed   Amelia   Updated October 25, 2024 at 10:27am   3 Most recent comment from Uroš Jovanović:Hello Odin, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as th ... Himanshu Issue with Recurring Appointment Payment SetupClosed   Amelia   Updated October 28, 2024 at 12:20pm   10 Most recent comment from Stefan Petrov:Hi Borah, Sorry for the prolonged troubleshooting, i was finally able to see the whole process you are referring to. Actually, this is not an issue, the option "allow customers to pay for all appointm ... Jarek CheckboxesClosed   Amelia   Updated October 25, 2024 at 8:49am   12 Most recent comment from Uroš Jovanović:Hello Jarek, Glad to be able to assist you. Please let me know if you have any other questions. Jarek cityClosed   Amelia   Updated October 25, 2024 at 8:41am   12 Most recent comment from Uroš Jovanović:Hello Jarek, Thank you very much for that and my apologies for asking again. ronnie adams Employees and Customer AccessClosed   Amelia   Updated October 25, 2024 at 8:00am   4 Most recent comment from Marko Davidović:Hello again, Employees should be able to see only the customers that have booked with them up to that point. You can test this easily by creating new employee and log in to the employee panel. Should ... Sullyvan Hours appointmentsClosed   Amelia   Updated October 25, 2024 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check the employee work hours not general work hours.  The availability of the service is defined by employees' working hours, so you would ... Michael Hendricks Booking formClosed   Amelia   Updated October 25, 2024 at 11:21am   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that you can apply this CSS .amelia-v2-booking #amelia-container .m-phone-number-input__country-flag { width: auto; ... Mike Filter Not Working for Formidable Form Field in wpDataTableClosed   wpDataTables   Updated October 24, 2024 at 10:25pm   4 Most recent comment from Miloš Jovanović:Hi Mike, No problem, I can completely understand it due to the extremely long waiting time which happened. We will now close this one, and going to focus on the main ticket - please check our reply th ... Ines Della Valle Refund RequestClosed   Amelia   Updated October 24, 2024 at 1:42pm   13 Most recent comment from Stefan Petrov:Hello Ines, We are still checking, but please feel free to continue the conversation on your email. My colleague will provide additional assistance there. Thomas Cron Job erstellenClosed   Amelia   Updated October 24, 2024 at 1:14pm   8 Most recent comment from Stefan Petrov:Hi Thomas, Thanks for the access. I can see that the cron job is configured properly but I was able to find this article regarding the issue that occurs here. Some solutions / workarounds are mentione ...