We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

BretonVanessa Intégration service sur site webClosed   Amelia   Updated October 18, 2024 at 11:47am   4 Most recent comment from Stefan Petrov:De rien, Vanessa. Si vous avez d'autres questions, n'hésitez pas à ouvrir un nouveau ticket et nous serons ravis de vous aider. Bonne journée ! Daniela Amelia not showing any info in various screensClosed   Amelia   Updated October 18, 2024 at 10:53am   8 Most recent comment from Uroš Jovanović:Hello Daniela, It is weird because I could not replicate this issue, it must be something specific with the device and browser. Glad to hear that it works fine in Chrome. Please let me know if you hav ... Maria Binder google calender integrationClosed   Amelia   Updated October 18, 2024 at 10:24am   8 Most recent comment from Uroš Jovanović:Hello Maria, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Philipp Using several event tagsClosed   Amelia   Updated October 18, 2024 at 10:19am   4 Most recent comment from Stefan Petrov:You are welcome, Philipp. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Bhupendra We facing issue in amelia plugin for booking appointmentClosed   Amelia   Updated October 18, 2024 at 9:35am   6 Most recent comment from Marko Davidović:Hello again, This is most likely related to conflict of roles as we mentioned in our previous reply.Did you check for that? In case that you did not we will send this to you again -  Can you please c ... Erkki Email has not been sentClosed   Amelia   Updated October 18, 2024 at 8:53am   10 Most recent comment from Uroš Jovanović:Hello Erkki, Glad to hear that the emails are sent fine now. When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will he ... Jarek Predefined specialistClosed   Amelia   Updated October 18, 2024 at 8:52am   12 Most recent comment from Stefan Petrov:Hi Jarek, Thank you very much. I'm glad that you are finding Amelia useful for your use case :) Have a nice day and feel free to reach out to us for any questions or issues.  Roger Ruckstuhl Synchronize one way to caldavClosed   Amelia   Updated October 18, 2024 at 8:30am   2 Most recent comment from Stefan Petrov:Hello Roger, Thanks for reaching out to us. Unfortunatelly, as you already noticed, there is no integration at this moment. Currently, you can only sync Google Calendar and Outlook Calendars. We are w ... Alberto wp users integranted to ameliaClosed   Amelia   Updated October 18, 2024 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. We do not have integration for any such plugin so what you want is not possible at this ... Daniele Carrozzo creat booking systemClosed   Amelia   Updated October 18, 2024 at 7:28am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to ... GPC Pop-upClosed   Amelia   Updated March 19, 2025 at 12:57pm   6 Most recent comment from Thorlakur Ludviksson:Turns out this was very simple to do. After a wee bit of think and search, I found this hook, and changed the index for that: .el-overlay.am-dialog-popup.amelia-v2-booking.am-dialog-el {    z-index: ... Marco van Wynbergen Slow loading [ameliaeventslistbooking]Closed   Amelia   Updated October 18, 2024 at 6:57am   6 Most recent comment from Stefan Petrov:Hi Marco, Yes, we've had some complaints about the loading speed, but, except for the options I've mentioned previously, there are no other things that we can do. I guess you can change the ... Hanna Multilingual supportClosed   Amelia   Updated October 18, 2024 at 6:55am   4 Most recent comment from Marko Davidović:Hello again, Yes, if you set WP to English then Amelia will be automatically translated to English then you need to create a new page and set the page locale to De and Amelia will be translated to tha ... Dhiraj where do i paste the activaion key to get a premium version access as the downloadable plugin in wordpress is lite version and tehre isnt a activation tab in the settingsClosed   wpDataTables   Updated October 17, 2024 at 9:53pm   4 Most recent comment from Miloš Jovanović:Hello, Please go to the 'three dots' at the top right - here you can see the 'download' button. This gives you the latest premium installation version, which you can use to install ... James Stone Select2 field - front endClosed   wpDataTables   Updated October 17, 2024 at 9:29pm   2 Most recent comment from Miloš Jovanović:Hi James, Not sure if we understood this one. For example, if you mean to use a SelectBox for editing, or a multi-Selectbox, this allows a user on front-end to only choose from available values of tha ...