We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Laura Fetherstonhaugh Notifications not workingClosed   Amelia   Updated October 30, 2024 at 10:39am   23 Most recent comment from Uroš Jovanović:Hello Laura, Thank you for your patience. You can also provide us with access to your DNS settings so we can add an SPF record and test SMTP again. Looking forward to your reply. Fay Oleary Urgent Customising support help needed pleaseClosed   Amelia   Updated October 23, 2024 at 3:58pm   4 Most recent comment from Uroš Jovanović:Hello Fay, My apologies for the misunderstanding, but you should be able to set up a 9-11 am work hour period by setting the "Default time slot step" option to 1 hour. Looking forward to your reply. Ricardo duplicate appointment in Google CalendarClosed   Amelia   Updated October 23, 2024 at 3:52pm   2 Most recent comment from Uroš Jovanović:Hello Ricardo, Thank you for reaching out to us. Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, ple ... Michał Goluch Special daysClosed   Amelia   Updated October 23, 2024 at 3:34pm   5 Most recent comment from Uroš Jovanović:Hello Michał, My apologies for the additional question,  Can you please elaborate on what you are referring to and I will assist you with this? Looking forward to your reply. MITSUHIRO SUNADA Problems when adding appointments on the administrator's sideClosed   Amelia   Updated October 23, 2024 at 2:45pm   24 Most recent comment from MITSUHIRO SUNADA:I'll have to erase your Wordpress permissions. Once again, thank you Stefan for your generous support! Husein Wrong order..Closed   Amelia   Updated October 23, 2024 at 2:04pm   2 Most recent comment from Stefan Petrov:Hello Husein, Thanks for reaching out to us. No problem, you can either upgrade or purchase a new license from our website.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" c ... CARLOS ATRISTAIN Assistance with Separate Stripe Accounts for Multiple LocationsClosed   Amelia   Updated October 23, 2024 at 12:23pm   2 Most recent comment from Uroš Jovanović:Hello Carlos, Thank you for reaching out to us. For setting up separate Stripe accounts for each location, the only option available in Amelia is to use Stripe Connect. This allows you to connect indi ... Andzelika Clarification on Deleting 1e_amelia_notifications_log Table DataClosed   Amelia   Updated October 23, 2024 at 11:19am   2 Most recent comment from Uroš Jovanović:Hello Andzelika, Thank you for reaching out to us. The 1e_amelia_notifications_log table is used to collect logs for notifications, enabling Amelia to check for any reminders or follow-ups that need t ... John Edward Labor Payment Authorization HoldClosed   Amelia   Updated October 23, 2024 at 10:58am   4 Most recent comment from Uroš Jovanović:Hello John, Thank you for your message and for upvoting the suggestion related to your concern. In the meantime, I suggest implementing the Payment Link option. This allows your customers to pay via e ... Kay Carter configurationClosed   Amelia   Updated October 23, 2024 at 10:55am   6 Most recent comment from Uroš Jovanović:Hello Kay, We will respond to the other ticket that you created as soon as possible. I appreciate your patience. Andres Mendez Prices for specific days and timeClosed   Amelia   Updated October 23, 2024 at 7:23am   8 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Nigel Displaying appointment calendar on Mobile deviceClosed   Amelia   Updated October 23, 2024 at 7:15am   8 Most recent comment from Marko Davidović:Hello again, This was a specific issue on your end not sure why our dev team did not send us additional feedback but we have around 80000 if users so with millions of their customers only a handful ha ... tayef I can't activate itClosed   Amelia   Updated October 23, 2024 at 6:54am   2 Most recent comment from Stefan Petrov:Hello tayef, Thanks for reaching out to us. This is probably because you have the lite version installed. You would need to remove the lite version, install the pro license, clear the cache, and enter ... Tim Is There A Way To Delete TagsClosed   Amelia   Updated October 23, 2024 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. As you may know, one way ( the user-friendly way) to delete Event Tags directly through Amelia, can be to manually go into each Event and simply delete ... Al Calender doesn't workClosed   Amelia   Updated October 23, 2024 at 6:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Something is not set up properly and most often is one of these issue You set to big buffer times - they count in service length  You did not assigned t ...