We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jarek Payment SummaryClosed   Amelia   Updated October 24, 2024 at 11:46am   7 Most recent comment from Marko Davidović:Hello again, There is no issue on your site and we mentioned in our previous reply if you are using WooCommerce which you are Then you have a different view since you are redirected to WooCommerce. T ... Jordi Expired linkClosed   Amelia   Updated October 24, 2024 at 10:48am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The message, ‘the link you followed has expired,’ is most often received when you’re uploading either a WordPress plugin or theme. With all standa ... Gianmarco Amelia plugin doesn't send any email to my customerClosed   Amelia   Updated October 24, 2024 at 10:42am   7 Most recent comment from Marko Davidović:Hello again, You are using the old version of Amelia We now have a new version of Amelia. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of ... BESCOND MARION general terms and conditionsClosed Pre-purchase questions for Amelia   Updated October 24, 2024 at 10:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this: Terms ... George Employee Times Show an Hour EarlierClosed   Amelia   Updated October 24, 2024 at 10:31am   8 Most recent comment from Stefan Petrov:Hello Melanie, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and question ... Loft33 Odd employee holiday collisionClosed   Amelia   Updated October 24, 2024 at 9:53am   13 Most recent comment from Uroš Jovanović:Hello, Glad to be able to assist you. Please let me know if you have any other questions. Marco NEW FEATURE IDEA - Chain Appointment - Multiple services in one bookingClosed Pre-purchase questions for Amelia   Updated October 24, 2024 at 8:53am   2 Most recent comment from Uroš Jovanović:Hello Marco, Thank you for reaching out to us. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. Please feel free to searc ... pmtd How to set the service to only rest for a certain period of time?Closed   Amelia   Updated October 24, 2024 at 8:37am   4 Most recent comment from Stefan Petrov:Hello pmtd, Unfortunatelly, you won't be able to configure this with one service since you have two periods with different durations. 10 AM to 12 PM is the 2 hours duration service, while the oth ... ronnie adams Wp Users and Amelia UsersClosed   Amelia   Updated October 24, 2024 at 8:34am   4 Most recent comment from Uroš Jovanović:Hello Ronnie, Glad to be able to assist you. I will have this ticket closed now. Odin Collapsing Form 2.0 not expanding contentClosed   Amelia   Updated October 24, 2024 at 8:30am   4 Most recent comment from Marko Davidović:Hello again, We encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature deve ... Francisco Latapiat Customer PanelClosed   Amelia   Updated October 24, 2024 at 7:49am   2 Most recent comment from Stefan Petrov:Hi Francisco, Thanks for reaching out to us. That's a nice idea, but, unfortunately, something like this would not be possible to configure. There is an option to configure the custom duration an ... Jose Romero Sanfelix can't access amelia smsClosed   Amelia   Updated October 24, 2024 at 7:26am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Please check if you are using the latest version of Amelia. ( You can always check what is the current latest version on this changeLog page) if not ... Sasin Nisar Use CaseClosed Pre-purchase questions for Amelia   Updated October 24, 2024 at 6:34am   2 Most recent comment from Stefan Petrov:Hello Sasin Nisar, Thanks for reaching out to us. Please, allow me to explain how Amelia works. On the booking form, customer can see the timeslots available based on the employee work hours and servi ... David Peters ameliastepbookingClosed   Amelia   Updated October 24, 2024 at 6:29am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Max Company name filed or custom filed ?Closed   Amelia   Updated October 24, 2024 at 6:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can create custom fields so that your customers can enter their company name when they book appointment. Then you can add this placeholder and set th ...