Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay

Public Tickets

Veronique Palomo Group booking of services events and packagesClosed   Amelia   Updated November 7, 2023 at 2:56pm   2 Most recent comment from Uroš Jovanović:Hello Veronique,Thank you for reaching out to us.Please feel free to search through our feature suggestion page, to see if someone may be already suggested this feature. If you can't see it, fe ... JUN custom notifications and reminders are not send email.Closed   Amelia   Updated November 7, 2023 at 2:31pm   22 Most recent comment from Uroš Jovanović:Hello Claudia,Thank you for that.We have responded to both of your tickets and we will respond to it again. Emmanuel Paiement On site vs WooCommerceClosed   Amelia   Updated November 7, 2023 at 2:24pm   4 Most recent comment from Uroš Jovanović:Hello Emmanuel,Thank you for reaching out to us.The option that influences the WooCommerce process when the appointment is 0 is the "Hide WooCommerce cart when price is 0" option on the Amelia/Setting ... Vikram CCAvenue implementationClosed   Amelia   Updated November 7, 2023 at 2:05pm   2 Most recent comment from Uroš Jovanović:Hello Vikram,Thank you for reaching out to us.In regards to the CCAvenue implementation, please feel free to search through our feature suggestion page, to see if someone may have already suggested ... Virat Request for Subscription Cancellation and RefundClosed   Amelia   Updated November 9, 2023 at 1:18pm   5 Most recent comment from Stefan Petrov:Hello Virat,Sorry for the late answer. The fund should be in your account so far. Can you double-check and let us know? Thanks. Looking forward to hearing from you. Noelle Sterk NotificationsClosed   Amelia   Updated November 7, 2023 at 12:24pm   2 Most recent comment from Marko Davidović:Hello Noelle, Thank you for reaching out to us.We can see that you are using PHP mail. We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail ... Fuat Cankurt Cancel booking incl. moneybackClosed   Amelia   Updated November 7, 2023 at 11:28am   2 Most recent comment from Marko Davidović:Hello Fuat, Thank you for reaching out to us.You can cancel package from services-packages section like thisAnd you can refund a customer from finance section like thisHope this helps.Should you have ... Andreas question regarding fees and rebatesClosed   Amelia   Updated November 7, 2023 at 11:06am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Glad to hear that you found the solution.Please let me know if you have any other questions. Fernando Paes Booking Calendar no dates AvailableClosed   Amelia   Updated November 7, 2023 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for reaching out to us.Can you please check if the duration of the service (plus buffer times if you have those) is longer than the working hours of the employee?Looking for ... Prost Ingrid paramétrageClosed   Amelia   Updated November 7, 2023 at 10:21am   2 Most recent comment from Marko Davidović:Hello Prost Ingrid, Thank you for reaching out to us.For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created an ... Fernando Paes Multiple Booking Same SlotClosed   Amelia   Updated November 7, 2023 at 10:04am   2 Most recent comment from Stefan Petrov:Hello Fernando,Thanks for reaching out to us.The timeslot availability depends on the combination of employee work hours and service duration. When creating an employee, you would need to assign him ... Thijs Wieringa Waiting listClosed   Amelia   Updated November 7, 2023 at 8:03am   5 Most recent comment from Marko Davidović:Hello Thijs,The button is there Your theme scrolls it downBut the button is there. This does not happen with my theme for example this is due to your theme not Amelia. You can see that in the video t ... Kiera Shepherd Not receiving notification emailsClosed   Amelia   Updated November 7, 2023 at 6:44am   2 Most recent comment from Marko Davidović:Hello Kiera, Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ... Craig Tucker Events and Zoom integrationClosed   Amelia   Updated November 7, 2023 at 6:43am   4 Most recent comment from Marko Davidović:Hello again Craig,Events do not work like services. So in this case the only scenario that comes to mind is that you create separate notifications for those 2 types of events and to set which one will ... peter gariepy using hex colors to color a cellClosed   wpDataTables   Updated November 6, 2023 at 10:21pm   5 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ...