As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Giovanni Timing Slot is Wrong in BackendClosed   Amelia   Updated October 31, 2024 at 7:55am   2 Most recent comment from Stefan Petrov:Hi Giovanni, Thanks for reaching out to us. You can enable the "allow admin to book at any time" option in User Role settings.  If you enable this option, the Admin will be able to book an appointme ... sayli Assistance Required for Editing the "New Appointment" FormClosed Pre-purchase questions for Amelia   Updated October 31, 2024 at 7:49am   2 Most recent comment from Stefan Petrov:Hi Sayli, Thanks for reaching out to us. First of all, it's important to note that backend and frontend forms are different. While you can assign a new appointment from the backend (as an admin), ... Kiley Atkins The appointment times are appearing wrong on my calendarClosed   Amelia   Updated October 31, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Make sure that your WordPress time zone is set to a city not to forx example UTC+5 Check the time zone set for employees in employee modal If you enabled ... Yaniv Morozovsky Whatsapp - block incoming messagesClosed   Amelia   Updated October 31, 2024 at 7:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can try and set up the Auto-Responder message. You can read more about it on this ... Ederson I only have one consultant and I want it to be shown selected.Closed   Amelia   Updated October 31, 2024 at 7:29am   4 Most recent comment from Stefan Petrov:Hi Ederson, I understand, but unfortunately, this is not possible to configure. Since Amelia doesn't show the selection option when only one employee is assigned.  Please feel free to search thr ... Corcaud Notifications clientsClosed   Amelia   Updated October 31, 2024 at 7:27am   9 Most recent comment from Stefan Petrov:Bonjour Corcaud, Merci pour l'accès. Je vois cette erreur dans la console développeur lorsque j'essaie d'envoyer un email de test. Cela pourrait être un problème lié aux paramètr ... Jamie Stone Custom FieldsClosed   Amelia   Updated October 31, 2024 at 7:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time the custom fields are tied to appointments not to customers. This is how i ... Veronica Can't activate pluginClosed   Amelia   Updated October 31, 2024 at 6:58am   6 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... David Report Builder Image Column SupportClosed   Report Builder for wpDataTables   Updated October 31, 2024 at 1:25am   1 Most recent comment from David:I am using Report Builder and wpDataTables to create customer-specific product specification sheets. I realize now that Report Builder doesn’t support image columns, which I missed in the documentat ... Mia Loppie Issue with Repeating Instagram Links in WPDataTablesClosed Pre-purchase questions for wpDataTables   Updated October 30, 2024 at 11:08pm   3 Most recent comment from Miloš Jovanović:Hi Mia, We are not able to reproduce this issue on our end, we tried multiple tables and Test sites. If you found a suitable workaround, then we could consider this solved for now; but we will be on s ... David Report BuilderClosed   Report Builder for wpDataTables   Updated October 30, 2024 at 11:05pm   3 Most recent comment from Miloš Jovanović:Hi David, I am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! ... Veronica TranslationClosed   Amelia   Updated October 30, 2024 at 9:26pm   2 Most recent comment from Uroš Jovanović:Hello Veronica, Thank you for reaching out to us. The translation of the "days and months" on the Calendar for the Appointment time slots is based on a 3rd Party library, which will automatically tran ... Innovex Is Amelia wp plugin is capableClosed Pre-purchase questions for Amelia   Updated October 30, 2024 at 9:24pm   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with o ... darren waggott ANY CHANCE OF SUPPORT SICK OF BEEN IGNOREDClosed   wpDataTables   Updated October 30, 2024 at 9:17pm   2 Most recent comment from Miloš Jovanović:Hi Darren, My sincerest apologies. There was an error on your original ticket - it somehow got flagged as replied, when we actually did not send the reply correctly so it got missed.In regards to the ... Andi Ganteng Banget package appointmentClosed   Amelia   Updated October 30, 2024 at 8:54pm   4 Most recent comment from Uroš Jovanović:Hello Andi, For that purpose, you can take a look at the API documentation for this. Please let me know if you have any other questions.