We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joe Bond Bulk Changing Column Data TypeClosed   wpDataTables   Updated October 21, 2024 at 12:48pm   2 Most recent comment from Miloš Jovanović:Hi Joe, Sorry to disappoint you, but we don't have a way to bulk change multiple column's data type at the same time. At this time, you would need to go into each column settings one by one ... April Rorie The hours of operation in US Military time. How to fix it?Closed   Amelia   Updated October 21, 2024 at 12:33pm   4 Most recent comment from Uroš Jovanović:Hello April, Thank you for that. I am looking forward to your update on this. adnaan qureshi pre defined filtersClosed   wpDataTables   Updated October 21, 2024 at 12:22pm   4 Most recent comment from Miloš Jovanović:Hi adnaan, That seems a good plan - Let me know how it goes without the server-side processing for that part. In regards to using Gravity add-ons, which create new field types that are not available f ... lila khouider hide a serviceClosed   Amelia   Updated October 21, 2024 at 12:05pm   2 Most recent comment from Uroš Jovanović:Hello Lila, Hello, Thank you for your questions! For your first query, you can indeed configure this using the resources feature in Amelia. This allows you to manage bookings so that if one client boo ... Glen Lloyd ElementorClosed   Amelia   Updated October 21, 2024 at 12:02pm   6 Most recent comment from Stefan Petrov:In plugin section, you find the caching plugin. Not sure which one you've installed, but if any just disable it and see if it works . Griet Bosselaers Time bw appointment and day the appointment was madeClosed   Amelia   Updated October 21, 2024 at 11:55am   2 Most recent comment from Uroš Jovanović:Hello Griet, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Bob May Translation of booking formsClosed   Amelia   Updated October 21, 2024 at 11:48am   4 Most recent comment from Stefan Petrov:You are welcome, Bob. Should you have any other questions or issues, feel free to ask on a new ticket and we will kindly provide assistance.  Have a nice day! Jari Vermeulen Question about "Extra's"Closed   Amelia   Updated October 21, 2024 at 11:21am   8 Most recent comment from Uroš Jovanović:Hello Jari,Thank you for the update on this. For that purpose, you need to set the "Minimum time required before booking" option for each service to 1 day. Please let me know if that works for you. Philipp Upgrade from Standard to ProClosed   Amelia   Updated October 21, 2024 at 11:15am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Mareike Engel Hide "Payment on site" informationClosed   Amelia   Updated October 21, 2024 at 10:43am   2 Most recent comment from Uroš Jovanović:Hello Mareike, Thank you for reaching out to us. The only option is to hide the whole row from the Congratulations step with this CSS: .am-fs__congrats-info-payment{    display: none !important;} Le ... Jocelyn LANGUILLE Duration of servicesClosed Pre-purchase questions for Amelia   Updated October 21, 2024 at 10:09am   2 Most recent comment from Uroš Jovanović:Hello Jocelyn, Thank you for reaching out to us. The duration depends on the Default Time Slot step which is configured in General Settings of Amelia.  The duration you want to set needs to be divid ... John Maravelakis Customer NoteClosed   Amelia   Updated October 21, 2024 at 9:58am   2 Most recent comment from Uroš Jovanović:Hello John, Thank you for reaching out to us. Each custom field has its own ID and the custom field placeholder is %custom_field_x% (x is the ID of the custom field). Please let me know if that works ... Jarek Some quescionsClosed   Amelia   Updated October 21, 2024 at 9:44am   8 Most recent comment from Stefan Petrov:No problem, Jarek. Always there to help :) Have a nice day! Mose Mose Incorrect phone number country codeClosed   Amelia   Updated October 21, 2024 at 9:39am   4 Most recent comment from Stefan Petrov:Understood, We will do our best to make it as fast as possible.    Himanshu Google meet integration not creating meeting linksClosed   Amelia   Updated October 21, 2024 at 8:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if this is enabled in services settings like this Just in case we will send you complete setting that you need to check even we can see som ...