We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

michael Amelia For Therapist WebsiteClosed   Amelia   Updated October 28, 2024 at 6:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, of course. Service work hours depend on what you in employee work hours. And also if you add some busy events in Google calendar those time slots wi ... Ruben Export funktion settingsClosed   Amelia   Updated October 28, 2024 at 6:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can export some parts such as appointments and finance reports in CSV. You can read ... Benjamin Ball multiple appointmentsClosed   Amelia   Updated October 28, 2024 at 6:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You have enabled cart option and you can turn it off in settings payment section Should you have any further inquiries, we kindly request that you open ... Ricardo notification: icons oversizedClosed   Amelia   Updated October 28, 2024 at 6:22am   14 Most recent comment from Marko Davidović:Hello agian, If you copy/paste the emoji from the website, Amelia will not let you save the emoji because of the invalid string value. The workaround is to use the HTML version of emojis that can be f ... Jakub SMTP configuration and employee customizationClosed   Amelia   Updated October 28, 2024 at 6:18am   9 Most recent comment from Marko Davidović:Hello again, Please do since you can see in the console that this error is related to host. Thank you and should you have any further inquiries, feek free to open separate tickets for each question an ... Shauna Foley Packages not showing for associated services in front-endClosed   Amelia   Updated October 28, 2024 at 6:16am   13 Most recent comment from Marko Davidović:Hello again, You can try creating special days for when this service will be available and then packages can be available also. There is no other way at this time. Should you have any further inquirie ... Kasper header errorClosed   Amelia   Updated October 28, 2024 at 6:15am   9 Most recent comment from Marko Davidović:Hello again, It is not a perfect solution but we are glad to hear that you found a solution.  Should you have any further inquiries, we kindly request that you open separate tickets for each question ... Carlos Restricted areaClosed Pre-purchase questions for Amelia   Updated October 28, 2024 at 6:15am   6 Most recent comment from Marko Davidović:Hello again, Amelia can only be seen on the pages where you placed the shortcode. That is it.  We wish you all the best and hope you have a wonderful day ahead.  andx Conditonal formatting for allClosed   wpDataTables   Updated October 25, 2024 at 5:18pm   2 Most recent comment from Miloš Jovanović:Hello, Sorry to disappoint you, but at this time, we don't have any built-in solution to achieve this.Right now, we can only write each Conditional Formatting rule one by one, and only to one col ... Dave Hafer Exporting / importing tables for subdomainClosed   wpDataTables   Updated October 25, 2024 at 5:16pm   2 Most recent comment from Miloš Jovanović:Hi Dave, A sub-domain will be regarded as another Site, so you would need to do the same 'process' as if you were moving the Plugin data like tables/charts, etc from Site A to Site B. Here a ... Chipego Himonga Decimals are in wrong place Google APIClosed   wpDataTables   Updated October 25, 2024 at 5:02pm   3 Most recent comment from Miloš Jovanović:Hi Chipego, I am not 100% sure if you are having a table linked to synchronize from the Google Sheet source - or if you are importing it to make an editable/manual table, so we will advise for both ca ... David Roach WpDataChartsClosed   wpDataTables   Updated October 25, 2024 at 5:00pm   1 Most recent comment from David Roach:Description of Issue: We are experiencing a significant issue with wpDataCharts where the colors we set for the bar chart series (specifically, "Investment" and "Profit") are not retained after saving ... Sara Change chart positioning/sizingClosed   wpDataTables   Updated October 25, 2024 at 4:36pm   4 Most recent comment from Miloš Jovanović:Hi Sara, You're welcome, I am happy this advice will be helpful. You should be able to find the right option(s) for the chart to create the right custom callback. :) If you try any specific one a ... Amer Ahmed Is it possible to make zeros hide on chartsClosed   wpDataTables   Updated October 25, 2024 at 4:13pm   4 Most recent comment from Miloš Jovanović:Hi Amer, I am honestly not 100% sure if we will be able to add a native/'out of the box' option for the charts to 'skip zeroes' and/or NULL values - but you can make a development ... Jose Chacon Employee needs set duration time of their servicesClosed   Amelia   Updated October 25, 2024 at 12:39pm   21 Most recent comment from Jose Chacon:Hi Stefan, Done. You can check what i asked in the other ticket just created. You can close this one. ThanksRegards