As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Isabel Hoffmeyer Appointments not showing up under calendar or appointmentsClosed   Amelia   Updated November 1, 2024 at 1:49pm   7 Most recent comment from Uroš Jovanović:Hello Isabel, Thank you for the update on this. Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occu ... ronnie adams Who used coupons?Closed   Amelia   Updated November 1, 2024 at 11:10am   4 Most recent comment from Uroš Jovanović:Hello Ronnie, Thank you for letting us know, and we're glad to hear that exporting the appointments provided the information you needed, including the 'coupon' field. It’s great that ... Bobby Square integrationClosed   Amelia   Updated November 1, 2024 at 10:20am   11 Most recent comment from Marko Davidović:Hello again, We have checked this with our dev team and this is not up to Amelia so we do not need login. This can not be set or checked in Amelia. So you need to reach out to their support team as me ... Jarek CartClosed   Amelia   Updated November 1, 2024 at 9:30am   12 Most recent comment from Stefan Petrov:You are welcome, Jarek. Have a nice weekend!   Christopher Change PriceClosed   Amelia   Updated November 1, 2024 at 8:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can not change the price after it was already booked for one price. You can only ch ... Koray Label translation doesn't workClosed   Amelia   Updated November 1, 2024 at 8:14am   2 Most recent comment from Stefan Petrov:Hi Koray, Thanks for reaching out to us. Allow me to explain how this works. Amelia doesn't have the language settings so it uses Wordpress language settings. This means that it will follow the l ... Daniel McKenna Amelia Customers saved as UsersClosed   Amelia   Updated November 1, 2024 at 7:54am   2 Most recent comment from Stefan Petrov:Hello Daniel, Thanks for reaching out to us. You can turn off the option "Automatically create a WP user" in User Role settings / Customer section  Astrid De Deyne online coursesClosed   Amelia   Updated November 1, 2024 at 7:33am   8 Most recent comment from Stefan Petrov:Hi Astrid, Unfortunatelly, we haven't saved the exact ticket nor we don't have the website information, apologies for that. Perhaps, you can contact the LearnDash support directly and ask th ... Darwin Rodgers Email through SMTPClosed   Amelia   Updated November 1, 2024 at 7:14am   4 Most recent comment from Marko Davidović:Hello again, Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way t ... Carlos Custom duration inside packageClosed Pre-purchase questions for Amelia   Updated November 1, 2024 at 6:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Ths is not possible to set for packages at this time. In light of this, we encourage yo ... Simon SeveralClosed   Amelia   Updated November 1, 2024 at 6:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what you want to set and how you have set it up. But Amelia works like this. You need to set that they are redirected back to Amelia booking for ... Joshua Lim Charts settingClosed   wpDataTables   Updated November 1, 2024 at 1:49am   1 Most recent comment from Joshua Lim:Hello Milos,  How are you? It has been a long time since I have issue with wpdatatable.  I need some help, attached a check make by wpdata chart, hi chart. I want to change the default setting. See ... Darwin Rodgers Amelia & WoocommerceClosed   Amelia   Updated October 31, 2024 at 8:05pm   4 Most recent comment from Uroš Jovanović:Hello Darwin, Thank you for your interest in our product. Currently, we don't have a subscription feature built-in, but it is planned for inclusion in our Pro and/or Developer licenses in the fut ... Francesca Kendall Cannot add coupon / discountClosed   Amelia   Updated October 31, 2024 at 7:55pm   6 Most recent comment from Uroš Jovanović:Hello Francesca, I understand the frustration with not being able to apply a discount code at the time of booking. This feedback has been passed directly to our management team, and I hope it will ... isaac Issue with Amelia Appointment Notifications Not Being SentClosed   Amelia   Updated November 4, 2024 at 3:01pm   19 Most recent comment from Uroš Jovanović:Hello Isaac, As it still works fine with the same email on the other website, then this is a specific issue with your website (server). Can you please reach out to your hosting provider and ask them i ...