We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dmytro WordPress - Amelia - Mamo PayClosed   Amelia   Updated October 28, 2024 at 9:13am   2 Most recent comment from Uroš Jovanović:Hello Dmitry, Thank you for reaching out! Currently, Amelia doesn’t natively support integration with the Mamo Pay payment system. However, you may be able to connect it through WooCommerce, as Amel ... mangotam Is Amelia support different price for different userClosed Pre-purchase questions for Amelia   Updated October 28, 2024 at 9:10am   2 Most recent comment from Uroš Jovanović:Hello Mango,Thank you for your interest in our product.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro lic ... sayli Query Regarding Assigning One Employee to Multiple Services in Amelia PluginClosed Pre-purchase questions for Amelia   Updated October 28, 2024 at 8:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This would be a double booking and Amelia is designed to prevent double booking. So one ... Podcast Place Getting WordPress Customers Into AmeliaClosed   Amelia   Updated October 28, 2024 at 8:46am   4 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Rune Jensen Questions before purchingClosed Pre-purchase questions for Amelia   Updated October 28, 2024 at 8:41am   2 Most recent comment from Stefan Petrov:Hello Rune, Thanks for reaching out to us. Please find the answers below  Event Booking with Calendar Integration: Ability to book courses and automatically add them to participants' calendars, ... Peter Kost TranslationClosed   Amelia   Updated October 28, 2024 at 8:23am   3 Most recent comment from Stefan Petrov:Hi Peter, Thanks for reaching out to us. First of all, in case you want to have multiple pages on your website in different languages, you would need to create a multi-lingual website. This would allo ... TAFF Notifications Not Sending to CustomersClosed   Amelia   Updated October 28, 2024 at 8:19am   7 Most recent comment from Stefan Petrov:Hi TAFF, Yes, in the use case you have currently (SMTP configured in a third-party plugin), you need to change the settings to WP mail in Amelia. Having SMTP in both places creates a conflict, and the ... Martin Suchta Outlook IntegrationClosed   Amelia   Updated October 28, 2024 at 8:05am   4 Most recent comment from Marko Davidović:Hello again, To be honest I never seen this error before but you need to check this with their support team. This is Microsoft notice and we an not know what it triggered it on their end so please rea ... Podcast Place CalendarClosed   Amelia   Updated October 28, 2024 at 8:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. The only way to show calendar straight away is if you have or place a shortcode for onl ... Tom Question about integration with buddybossClosed Pre-purchase questions for Amelia   Updated October 28, 2024 at 7:53am   2 Most recent comment from Stefan Petrov:Hi Tom, Thanks for reaching out to us. Yes, you need a full version of Amelia in order to integrate with Buddyboss, the lite version has some limitations.  Integration with the BuddyBoss platform hel ... Alastair Dodwell simle settingsClosed   Amelia   Updated October 28, 2024 at 7:49am   4 Most recent comment from Stefan Petrov:Hi Alastair, Thanks, please let us know if you have any other questions or issues and we will kindly provide support on a new ticket. Have a nice day! Jose Chacon Front End Customer Panel Booking - TimeSlotClosed   Amelia   Updated October 29, 2024 at 9:10am   3 Most recent comment from Stefan Petrov:Hi Jose, Unfortunately, there isn’t a hook available for the date & time step. However, you can set the default duration to 1 hour and a custom duration of 15 minutes. This way, a 1-hour duration wi ... Samuel SARTRE Need a field (Adult, Children), in event cardClosed   Amelia   Updated October 28, 2024 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can gather additional data of your customers via custom field. You can read more about it on these link https://wpamelia.com/custom-fields/. This is ... Aurélie MARTIN Problème d'intégration de Google Agenda avec mon compte AmeliaClosed   Amelia   Updated October 28, 2024 at 6:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, we can not do much 99.9 % of settings you set in their end on their platform. The integration will work once all is set properly. The best ... Janakhan Google Calendar Integration/DiviClosed   Amelia   Updated October 28, 2024 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit ...