As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Arslan Cron For Notification Never WorksClosed   Amelia   Updated November 4, 2024 at 9:05am   14 Most recent comment from Stefan Petrov:Hi Arslan, You have configured the schedule to "amelia follow up" but you need to configure it to a specific time.  Here is an example -  The cron runs every 15 minutes and checks if there's a ... Maria Subires Stripe connectionClosed   Amelia   Updated November 4, 2024 at 8:32am   4 Most recent comment from Stefan Petrov:Hola María, Por favor, proporcióname un usuario temporal de WP-admin (administrador) para tu sitio donde ocurre esto, para que podamos iniciar sesión y observarlo "desde adentro", ya que es la form ... Daniel Reid EventsClosed   Amelia   Updated November 4, 2024 at 7:38am   6 Most recent comment from Stefan Petrov:Hello Theodoros, This can be configured in General settings. There is an option to choose the items per page for both frontend and backend.  Ulrich Mueller form integrationClosed   Amelia   Updated November 4, 2024 at 6:34am   9 Most recent comment from Marko Davidović:Hello again, We will check with our Dev team is there any other options that you can set or this is the only one.  Peter amelia customer accountClosed   Amelia   Updated November 4, 2024 at 6:29am   4 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Please do not write more than once on the ticket because it sends it to the end of the queue. We work on the tickets in order as they arrive, and each ... Janamarechal including VATClosed   Amelia   Updated November 4, 2024 at 6:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not quite sure what the issue is but as far as we understand there is an issue with VAT on WooCommerce side. So you need to reach out to their sup ... Brahim Disable buffer timeClosed   Amelia   Updated November 4, 2024 at 6:27am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Ahmad Maraaba Upgrade planClosed   Amelia   Updated November 4, 2024 at 6:24am   4 Most recent comment from Marko Davidović:Hello again, Do not worries you will not lose any of the data. Once you purchase and you want install new one follow the instructions bellow.  You can download Amelia from your profile in our store. ... Marina Wolf Time zones do not work correctlyClosed   Amelia   Updated November 4, 2024 at 6:21am   14 Most recent comment from Marko Davidović:Hello again, You can open the ticket here: https://tmsplugins.ticksy.com/submit/#100012870 at any time if your license is valid. As for your suggestion we encourage you to kindly consider submitting ... M. de Leeuw Width of columnClosed   wpDataTables   Updated November 3, 2024 at 10:33pm   6 Most recent comment from Miloš Jovanović:Hi M. de Leeuw, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... darren waggott Dynamic woocommerce chartClosed   wpDataTables   Updated November 3, 2024 at 4:23pm   10 Most recent comment from Miloš Jovanović:Hi Darren, I went through your other ticket now, as well.The chart is pulling the data from its source table, so if the chart does not work, in some cases that can be related to an option/configuratio ... darren waggott Help with chart on product pageClosed   wpDataTables   Updated November 3, 2024 at 7:07pm   14 Most recent comment from Miloš Jovanović:Hi Darren, Apologies, I just forgot to add something important, based on your last update. You mentioned that the charts are showing if you go through the WooCommerce back-end or through the product s ... Jack Daltrey Auto Tax on EventsClosed   Amelia   Updated November 1, 2024 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello Jack, Thank you for bringing this to our attention. Currently, taxes do not auto-apply to newly created events, and you need to manually update the "all events" dropdown on the taxes tab for eac ... Dujon Zivic How to include Event into CategoryClosed   Amelia   Updated November 1, 2024 at 2:56pm   2 Most recent comment from Uroš Jovanović:Hello Dujon, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... son nguyen send an email 1 day in advance to remind customers about their appointmenClosed   Amelia   Updated November 1, 2024 at 2:34pm   2 Most recent comment from Uroš Jovanović:Hello Son, Thank you for reaching out to us. For that purpose, you can set up a cronjob in Amelia. cron is a Linux utility that schedules a command or script on your server to run automatically at a ...