We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mairead Ryan Employees and locationsClosed   Amelia   Updated October 21, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Fay Oleary Urgent Customising support help needed pleaseClosed   Amelia   Updated October 21, 2024 at 5:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you need to create specific appointment at specific time on specific days you can do that easily by creating a special day in employee modal You can ... Fay Oleary Customising support urgent helpClosed   Amelia   Updated October 21, 2024 at 5:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create locations in location section Then you need to set locations in employee work hours since service work hours days and locations depend ... Bob Availability only on chozen momentsClosed   Amelia   Updated October 21, 2024 at 5:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia works in other way. You can not create work hours from calendar you must set it up in employee modal. The availability of the service is defined b ... Andzelika "Slot Unavailable" After UpdateClosed   Amelia   Updated October 21, 2024 at 5:22am   13 Most recent comment from Marko Davidović:Hello again, This temporary solution worked for most of the users but unfortunately there is no other solution until the fix is implemented with the update by our dev team. They are working on it and ... Martin JARVIS What are 'Spots' when adding / editing employees?Closed   Amelia   Updated October 21, 2024 at 5:21am   4 Most recent comment from Marko Davidović:Hello again, Yes, if you set this to 2 this would be a group appointment with two customers. This "I need to allow 1 employee to accept 2 separate appointments for the same time period."I need to allo ... April Lea Having an employee catalogue for users to browse similar to servicesClosed   Amelia   Updated October 20, 2024 at 4:10pm   2 Most recent comment from Uroš Jovanović:Hello April, Thank you so much for taking the time to provide us with your feedback and suggestions. We truly value hearing from our users, as it helps us understand how we can improve and provide a b ... jerome I need an extra one year Amelia supportClosed Pre-purchase questions for Amelia   Updated October 20, 2024 at 3:52pm   4 Most recent comment from Uroš Jovanović:Hello Jerome, Yes, the Starter plan should be fine for your purposes. Please let me know if you have any other questions, and I will gladly assist you. varia bonora customer panel 2.0 not show packagesClosed   Amelia   Updated October 18, 2024 at 1:48pm   8 Most recent comment from Uroš Jovanović:Hello Varia, You could book a package on the back-end with this email: [email protected] (it's my private email for testing) and I will log in and will perform checks. Looking forward to your re ... Bob May Minimum purchase amount requiredClosed Pre-purchase questions for Amelia   Updated October 18, 2024 at 1:29pm   2 Most recent comment from Stefan Petrov:Hello Bob, Thanks for reaching out to us. That's a great idea, but, unfortunately, there is no option to configure this at this moment. When it comes to packages, there is only an option to confi ... Aurore Pantel pas de bouton paramètres générauxClosed   Amelia   Updated October 18, 2024 at 1:21pm   2 Most recent comment from Uroš Jovanović:Hello Aurore, Thank you for reaching out to us. For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your websi ... James Authorize.netClosed   Amelia   Updated October 18, 2024 at 12:54pm   2 Most recent comment from Uroš Jovanović:Hello James, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Davy Request for Refund - Amelia WP Elite LicenseClosed   Amelia   Updated October 18, 2024 at 12:11pm   4 Most recent comment from Marko Davidović:Thank you for contacting us. It appears that you've already opened a ticket regarding this matter, and my colleague has responded to it. Kindly continue addressing the issue through that ongoing ... Miguel Duplicate EvetClosed   Amelia   Updated October 21, 2024 at 5:24am   15 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that has been fixed with the latest version of Amelia Just update Amelia to latest version and make sure to purge the c ... Martin rendez-vousClosed   Amelia   Updated October 18, 2024 at 11:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ...