As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Point Data import to new siteClosed   Amelia   Updated November 5, 2024 at 3:10pm   6 Most recent comment from Uroš Jovanović:Hello, For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should be fine. ... Francesca Kendall depositsClosed   Amelia   Updated November 5, 2024 at 2:28pm   4 Most recent comment from Uroš Jovanović:Hello Francesca, Thank you for the update on this. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... Oliver Step-by-Step Booking Form - Last PageClosed   Amelia   Updated November 5, 2024 at 1:19pm   2 Most recent comment from Stefan Petrov:Hello Oliver, Thanks for reaching out to us. Unfortunatelly, we don't have a built-in option to change the confetti icon yet, but there is a custom workaround. You can replace the SVG image, whi ... Pierre WP hooks for eventsClosed Pre-purchase questions for Amelia   Updated November 5, 2024 at 12:57pm   6 Most recent comment from Stefan Petrov:Hello Pierre, Here is the result of the action you added to the theme's functions.php file: Ulrich Mueller standard calendar not workingClosed   Amelia   Updated November 5, 2024 at 12:40pm   3 Most recent comment from Stefan Petrov:Hi Ulrich, Thanks for reaching out to us. First of all, it's important to note the differences between the services/appointments and events. Some users are referring to "events" even though are t ... Manda cannot separate locationsClosed   Amelia   Updated November 5, 2024 at 11:15am   4 Most recent comment from Marko Davidović:Hello again, Did you check the employee work hours? If all employees have those locations set in their work hours they will show. You need to set specific location in their work hours We are sending ... John Edward Labor Custom Design Catalog Booking FormClosed   Amelia   Updated November 5, 2024 at 10:05am   2 Most recent comment from Stefan Petrov:Hello John, Thanks for reaching out to us. Unfortunatelly, currently, you can only customize the colors, fonts and visibility and some other options. All these options are visible in Customize setting ... payman ziaei BillingClosed   Amelia   Updated November 5, 2024 at 9:21am   12 Most recent comment from Stefan Petrov:Hi payman, You are welcome. Well, you just need to disable this option in service settings, or you can change the deposit amount. Having it configured to 0 will show the amount on WooCoomerce checkout ... Jbari Magid : Email Notification Issue via Cron JobClosed   Amelia   Updated November 5, 2024 at 8:56am   2 Most recent comment from Stefan Petrov:Hello Jbari Magid, Thanks for reaching out to us. The correct way of creating the cron job is to use the PHP option, but we recommend WPCrontrol plugin. Here is how the cron job works and how it shoul ... Bianca Johnson Event Notification PlaceholderClosed   Amelia   Updated November 5, 2024 at 8:51am   2 Most recent comment from Stefan Petrov:Hi Bianca, Thanks for reaching out to us. Unfortunatelly, currently, there is no such option within Amelia features. When it comes to redirection, you can add the redirection URL for each service/even ... Summer Ludwig Syncing with Outlook stopped workingClosed   Amelia   Updated November 5, 2024 at 8:47am   6 Most recent comment from Stefan Petrov:Hi Geert, Please open a new ticket with the issue and provide as many details are possible. We will kindly provide assistance there.  Thank you for your understanding.    Priya limit number of events to showClosed Pre-purchase questions for Amelia   Updated November 5, 2024 at 8:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Beca ... Vogue Couture How to receive emails from all appointments createdClosed   Amelia   Updated November 5, 2024 at 7:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can add additional address in settings notifications  This way you will receive all notifications that are being sent from Amelia. Should you have ... Slobodan number of free spots?Closed   Amelia   Updated November 5, 2024 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We wish you all the best and hope you have a wonderful day ahead. In light of this, we encourage you to kindly consider submitting this valuable suggesti ... sidney Theme / Elementor / InstallationClosed Pre-purchase questions for wpDataTables   Updated November 4, 2024 at 9:08pm   2 Most recent comment from Miloš Jovanović:Hi Sidney,My sincerest apologies for not replying to the original ticket right away - there was an error with that ticket, and it somehow got flagged as replied.We just responded to it in full detail, ...