We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Judith Custom field not showing on backendClosed   Amelia   Updated October 29, 2024 at 4:36pm   4 Most recent comment from Uroš Jovanović:Hi Judith, Thank you for clearing that up. Custom fields are connected to appointments, so you can find the submitted information on the Amelia > Appointments > Edit > Custom Fields page. Let me know ... Javier Alonso Details DateClosed   Amelia   Updated October 29, 2024 at 3:38pm   14 Most recent comment from Stefan Petrov:Hi Javier, Thanks for the feedback. I have to admit, that's great to hear! I will close this ticket but should you have any other questions or issues, feel free to reach out to us on a new ticket ... Francisco Latapiat Pre selected option formClosed   Amelia   Updated October 29, 2024 at 1:37pm   3 Most recent comment from Uroš Jovanović:Hello Francisco, Glad to hear that the issue has been resolved. I will have this ticket closed now. Michael Etokakpan WP FusionClosed   Amelia   Updated October 29, 2024 at 1:30pm   4 Most recent comment from Uroš Jovanović:Good day, Thank you for your understanding, and I appreciate your patience. I apologize for the confusion regarding WP Fusion. Let’s address the issue promptly, as I understand its importance to you ... Aurore Pantel plages horaires dédiées aux servicesClosed   Amelia   Updated October 29, 2024 at 12:37pm   3 Most recent comment from Uroš Jovanović:Bonjour Aurora, Ravi d'apprendre que le problème a été résolu. Nous allons maintenant clôturer ce ticket. Sebastian Customers are able to double book same time slot slotClosed Pre-purchase questions for Amelia   Updated October 29, 2024 at 12:34pm   8 Most recent comment from Uroš Jovanović:Hello Sebastian, We have noted this issue and will resolve it as soon as possible. In the meantime, please let me know if you have any other questions. MILDA FREJE Availability noteClosed   Amelia   Updated October 29, 2024 at 12:10pm   2 Most recent comment from Stefan Petrov:Hi Milda, I hope you are doing well. That's a great idea, unfortunately, currently, there is no option to configure this within Amelia features. Those timeslots can be only shown in red (when ful ... Keith Byrne Notification Email Template not being sentClosed   Amelia   Updated October 29, 2024 at 11:18am   12 Most recent comment from Uroš Jovanović:Hello Keith, Thanks for the update on this. Please let me know if you have any other questions. Kevin Leahy NotificationsClosed   Amelia   Updated October 29, 2024 at 10:17am   2 Most recent comment from Stefan Petrov:Hi Kevin, Thanks for reaching out to us. This is updated each time you make some changes in Event settings, but, by default, it shouldn't check or uncheck itself. Having that option disabled for ... Mathias form invisibleClosed   Amelia   Updated October 29, 2024 at 9:52am   2 Most recent comment from Uroš Jovanović:Hello Mathias, Thank you for reaching out to us. Please check if you can see the booking form on page when you are logged in? If this is the case then this can be 1 of 3 issues 1. The reason why the ... Aurélie MARTIN Problème d'intégration entre Google Agenda et AmeliaClosed   Amelia   Updated October 29, 2024 at 9:43am   4 Most recent comment from Uroš Jovanović:Hello Aurélie, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ver ... Carlos CoworkingClosed Pre-purchase questions for Amelia   Updated October 29, 2024 at 9:41am   6 Most recent comment from Stefan Petrov:Hi Carlos, The option to assign the timeslots manually (as an admin) exists, but it would be still related to the employee work hours. In other words, an admin can only assign the timeslots based on t ... Soubhi Abla Package NotificationsClosed   Amelia   Updated October 29, 2024 at 9:39am   2 Most recent comment from Stefan Petrov:Hello Soubhi Abla, Thanks for reaching out to us.  At the moment, Amelia’s built-in features don’t include this option. You're welcome to check our feature suggestion page to see if anyone h ... Ashni Singh Trail version with all options enabledClosed Pre-purchase questions for Amelia   Updated October 29, 2024 at 9:19am   2 Most recent comment from Uroš Jovanović:Hello Ashni, Thank you for reaching out to us. We don't offer free trials, but we have a 15-day money-back guarantee. If you purchase the plugin and find it doesn't suit your needs, you can ... Darwin Rodgers QuestionClosed Pre-purchase questions for Amelia   Updated October 29, 2024 at 9:14am   4 Most recent comment from Stefan Petrov:You are most welcome, Darwin. Looking forward to seeing you as an Amelia user and of course, should you have any other questions or issues, feel free to ask.  Have a nice day!