As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Richard McCoy Activation failed on paid versionClosed Pre-purchase questions for Amelia   Updated June 29, 2020 at 11:41am   2 Most recent comment from Miloš Jovanović:HI Richard,Thank you for your purchase.It looks like there is some issue with installation of the plugin.Since you have full version, may I kindly suggest opening ticket in Amelia category and our a ... Arturs Burkalo Issue with the autofillClosed   Amelia   Updated June 29, 2020 at 11:41am   2 Most recent comment from [deleted]:Hello Artur, Thank you for your purchase. If you are logged in to your WordPress or the Customer panel the fields name/email are pre-populated in Amelia booking form. Could you please tell me is thi ... Peter Jaffray How toClosed   Amelia   Updated June 29, 2020 at 11:35am   2 Most recent comment from [deleted]:Hello Peter Jaffray, Thank you for your purchase. A service in Amelia can be created with duration of up to 24 hours, it can be created longer than that, if that is what you want to achieve. If you ... Michael Questions about Amelia before getting it.Closed Pre-purchase questions for Amelia   Updated June 29, 2020 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi Michael,Thank you for your inquire.Sorry for late response, we are not working on weekends.You can specify the working hours for each service within category.You can check out how it works and loo ... Carlos Employees and customers in different time zonesClosed Pre-purchase questions for Amelia   Updated June 29, 2020 at 11:13am   2 Most recent comment from Miloš Jovanović:Hi Carlos,Thank you for your inquire.Sorry for late response, we are not working on weekends.We do have option to display the correct time zone for customers, but the issue is if the employees are in ... Anthony Bernard Improvement SuggestionsClosed   Amelia   Updated June 29, 2020 at 9:56am   2 Most recent comment from Aleksandar Vuković:Hello AnthonyThank you for your suggestions.1. This is being considered for future development, and I will notify our development team, letting them know there's one more vote for this.2. Front- ... Sofiane Customizing [ameliasearch]Closed   Amelia   Updated June 29, 2020 at 9:38am   4 Most recent comment from Aleksandar Vuković:Hello SofianeJS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source code because that is the po ... [email protected] Category and Service page customizationsClosed   Amelia   Updated June 29, 2020 at 9:38am   2 Most recent comment from [deleted]:Hello there, Thank you for your purchase and apologies for replying late, we are not working on weekends. Unfortunately, there isn't such possibility in Amelia with its current built-in featur ... Elodie Dion service finish after minightClosed   Amelia   Updated June 29, 2020 at 9:21am   2 Most recent comment from [deleted]:Hello Elodie Dion, Thank you for your purchase and apologies for replying late, we are not working on weekends. There isn't a possibility to have appointments in Amelia that starts on one day ... Roy Haverkotte backing up wptablesdata out of mysqlClosed   Master-Detail Tables for wpDataTables   Updated June 29, 2020 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hello RoyOther than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts and wp_wpdatatables_columns. Then, in wp ... Ryan Jensen Hold with Credit Card (no show fee)Closed   Amelia   Updated June 29, 2020 at 9:13am   2 Most recent comment from [deleted]:Hello Ryan,Apologies for replying late, we are not working on weekends. Unfortunately, that is not possible to achieve, there isn't a 'no-show fee' in Amelia with its current built-in ... Scott Tuchman ConfigurationClosed   Amelia   Updated June 29, 2020 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hello Scott1. If your services last 50 minutes, you need to configure the default time slot step in General settings to either 5 minutes, or 10 minutes.Then, you should also enable "Use service's ... Wayne Wickson How many lines/records of data does WP data Tables support?Closed Pre-purchase questions for Amelia   Updated June 29, 2020 at 9:07am   2 Most recent comment from Miloš Jovanović:Hi Wayne,Thank you for your inquire.Thank you for your interest and sorry for late response, we are not working on weekends but I believe you've opened a ticket in the wrong category (pre-purchas ... Brandon Bowman Show recent table entryClosed   wpDataTables   Updated June 29, 2020 at 8:58am   2 Most recent comment from Aleksandar Vuković:Hello BrandonThank you for your purchase.You would need to add a timestamp column to the table. For example, I created a simple manual table: wdt_ID column is being automatically generated, and is u ... Thomas Time for AppointmentClosed   Amelia   Updated June 29, 2020 at 8:30am   2 Most recent comment from [deleted]:Hello Thomas, Thank you for your purchase and apologies for replying late, we are not working on weekends. If you set the Default time slot step in Amelia -> Settings -> General to 90 min then you ...