As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Jordan Young jQuery error – animateFadeOut is not a functionClosed Pre-purchase questions for wpDataTables   Updated August 3, 2020 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello JordanThank you for your purchase.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... chrisburr xlsx and pdfsClosed   Report Builder for wpDataTables   Updated August 3, 2020 at 10:34am   2 Most recent comment from Aleksandar Vuković:Hello ChrisAs you said yourself - something like this is not possible with the plugin's built-in features. Also, exporting the report in PDF format is not yet included, but our developers will be ... Rita To Change ou Remove Vector/Brand of AmeliaClosed Pre-purchase questions for Amelia   Updated August 3, 2020 at 10:05am   2 Most recent comment from [deleted]:Hi Rita,Thank you for your inquiry.At the moment, the logo can be changed only by changing picture. - Just create the .svg images that will be the same size as amelia-logo-symbol.svg and amelia-l ... Nicola Managing appointmensClosed Pre-purchase questions for Amelia   Updated August 3, 2020 at 9:58am   4 Most recent comment from Miloš Jovanović:Hi Nicola,Sorry for lat response, we are not working on weekends.For employee there is an option to use front end panel, you can find more information on this link.Also, there is an option to connect ... Tre Error 505Closed   Amelia   Updated August 3, 2020 at 9:47am   3 Most recent comment from [deleted]:Hello Tre, Apologies for replying a bit later, we don't work on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do n ... Madhav Anand Answers Missing in Documentation - URGENTClosed   Amelia   Updated August 3, 2020 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello MadhavThese are general CSS rules you can use on the page between style tags where you will overwrite font from our plugin. .amelia-app-booking input[type="text"], .am-modal.am-in-body input ... Stephen Appointment Redirect not workingClosed   Amelia   Updated August 3, 2020 at 9:19am   4 Most recent comment from Aleksandar Vuković:Hello again Stephen You added your website in Service's settings, as the redirect URL: That's why it didn't work. I removed that, and it took me to the "Thank you" page normally after t ... Charlie Customer Panel IssueClosed   Amelia   Updated August 3, 2020 at 9:08am   3 Most recent comment from Aleksandar Vuković:Hello CharlieSomething is causing the employee's profile picture to move.Would you be able to provide me log-in credentials for one of your employee's front-end employee panel, so I can fin ... Madhav Anand 4 Annoying things in Amelia - Problem in setting Time Slots - URGENTClosed   Amelia   Updated August 3, 2020 at 8:50am   6 Most recent comment from [deleted]:Hello Madhav Anand, Apologies for replying late, we don't work on weekends.1. Try adding this format HTML to the page where you have your Amelia shortcode: .amelia-app-booking input[type="te ... Sam Barefoot Changing Default Orientation of Exported PDFClosed   wpDataTables   Updated August 2, 2020 at 10:13am   3 Most recent comment from Aleksandar Vuković:Hello Sam, hello RochelleThere are two instances of 'orientation' in ../wp-content/plugins/wpdatatables/source/class.wpdatatable.Please search through the file and replace them both, and it ... Tre Shop / E-commerce SalesClosed   Amelia   Updated August 1, 2020 at 9:09pm   8 Most recent comment from Aleksandar Vuković:You're welcome, TreIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Andrius Appointment IDClosed   Amelia   Updated August 1, 2020 at 9:07pm   4 Most recent comment from Aleksandar Vuković:Understood, AndriusI sure hope they'll be able to add it soon. Stefan Ho Event Dates repeated in checkout pageClosed   Amelia   Updated August 1, 2020 at 8:16pm   7 Most recent comment from Aleksandar Vuković:Hi again StefanThe update should be released next week, if everything goes according to plan. Elitek Solutions Make cancelled booking slots available againClosed   Amelia   Updated August 1, 2020 at 11:56am   4 Most recent comment from Aleksandar Vuković:Hello robinIs this a group appointment, or a single-customer appointment? Are you cancelling the customer, or the entire appointment.When you cancel an appointment, that time slot has to be open for ... Dermod Wood ShortcodesClosed   Amelia   Updated August 1, 2020 at 11:51am   2 Most recent comment from Aleksandar Vuković:Hello DermodYou can see the full list of our shortcodes on our FAQ section.