As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Andrew Kenth Large Number of Rows ReturnedClosed   wpDataTables   Updated August 1, 2020 at 11:34am   21 Most recent comment from Aleksandar Vuković:Hello again AndrewYou're correct, it's because of the query. The parser is not able to parse it since it's too complicated.You should try to create a MySQL view, which would hold the q ... Nilay Rajak Appointment Booking ConfigurationClosed Pre-purchase questions for Amelia   Updated July 31, 2020 at 5:50pm   3 Most recent comment from Nilay Rajak:Thank you so much. Andrius Web HooksClosed   Amelia   Updated July 31, 2020 at 5:05pm   4 Most recent comment from [deleted]:You are welcome, Andrius. Will note that for the documentation revision.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Marina Turn off "add to calendar"Closed   Amelia   Updated July 31, 2020 at 4:56pm   2 Most recent comment from [deleted]:Hello Marina, You need to disable the option Send Event Invitation Email that you will find in Amelia -> Settings -> Integrations -> Google calendar settings and the Google invitation emails won ... James Lindsay ZOOM IntegrationClosed   Amelia   Updated July 31, 2020 at 4:38pm   2 Most recent comment from [deleted]:Hello James Lindsay, Thank you for your purchase. 1. Could you please confirm - even though employees work hours are on at the moment, the Status is Away for them? 2. Could you please tell me have ... Vincenzo Pellegrini more infoClosed   Amelia   Updated July 31, 2020 at 4:31pm   2 Most recent comment from [deleted]:Hello Vincenzo Pellegrini ,Thank you for your purchase. 1. Unfortunately no, Custom fields can be added only to Services and EVents, so in the bookings customers make they add more information using t ... Charlie Removing AmeliaClosed   Amelia   Updated July 31, 2020 at 11:50am   2 Most recent comment from [deleted]:Hello Charlie, All of the tables with _amelia_ in their name should be deleted from the database, but there is also an option for Amelia saved in your wp_option table (it can have some other prefix r ... René Stäblein MSSQLClosed Pre-purchase questions for wpDataTables   Updated July 31, 2020 at 11:46am   3 Most recent comment from Aleksandar Vuković:Hello RenéGlad to see you were able to resolve the issue.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Helder Pinto General Appointement ViewClosed Pre-purchase questions for Amelia   Updated July 31, 2020 at 11:31am   2 Most recent comment from Miloš Jovanović:Hi Helder,Thank you for your inquire.At the moment the only views possible for the customers are displayed on our demo sites.You can check how the booking forms are looking on this link belowhttps:// ... Stine Bjerregaard Unique time slot for each event or serviceClosed   Amelia   Updated July 31, 2020 at 10:42am   4 Most recent comment from Aleksandar Vuković:You're welcome StineIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Lakeitha Grey Specific Service DatesClosed   Amelia   Updated July 31, 2020 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello LakeithaYou can only create Special Days for your employee, where you would define which services he's going to work on during that special day.For example, you can add only that service o ... Piotr Kowalski Standalone editorClosed   wpDataTables   Updated July 31, 2020 at 9:04am   4 Most recent comment from Aleksandar Vuković:You're welcome, PiotrIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. RUBENS PEREIRA Enable Employee PanelClosed   Amelia   Updated July 31, 2020 at 8:54am   2 Most recent comment from [deleted]:Hello RUBENS PEREIRA,Thank you for your purchase. You need to have version 2.8 of Amelia in order to have the Employee panel option in Roles settings. So if you have some later version of the plugin, ... Sharon Kelly ICal - Add to CalendarClosed   Amelia   Updated July 31, 2020 at 8:09am   4 Most recent comment from Aleksandar Vuković:Hi again SharonHave you checked your iCal settings?There were some time zone issues when it comes to the Employee panel, and that will be fixed with the next update, scheduled for next week, so if you ... Derek Burton PaypalClosed   Amelia   Updated July 31, 2020 at 8:07am   4 Most recent comment from [deleted]:Hello Derek, When you create the API in PayPal you just copy the Client ID and Secret from PayPal and paste them to the corresponding fields in Amelia -> Settings -> PayPal (just enable PayPal first) ...