Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay

Public Tickets

Daniel Hall Which mail service is recommended for email notifications?Closed   Amelia   Updated July 18, 2020 at 12:40pm   5 Most recent comment from Aleksandar Vuković:Hi DanielYes, it is. PHP Mail has a higher chance of being treated as Spam than SMTP does.If you're to switch to SMTP, and if you encounter any issues, they could be caused by several reasons: 1 ... Vedant Saraf mssql connectionClosed   wpDataTables   Updated July 18, 2020 at 11:53am   4 Most recent comment from Aleksandar Vuković:Hello VedantThat's not included in the provided support for the plugin, and if you don't know how to install the drivers on your server, you should reach out to your hosting provider and ask ... Robert GST and INRClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 6:34pm   4 Most recent comment from [deleted]:Hi Robert, I am not familiar with VAT and TAX in different countries. For these matters you would need to consult our reseller Paddle, since thy are handling that part.https://paddle.com/support/welc ... Daniel Hall How to auto assign an employee if there is only one?Closed   Amelia   Updated July 17, 2020 at 6:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome DanielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. René WooCommerce IntegrationClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 5:40pm   3 Most recent comment from René:Hi Nevena,thanks for your swift reply! This answers my questions.Kind Regards Agnieszka Services and categories are invisibleClosed   Amelia   Updated July 17, 2020 at 3:46pm   2 Most recent comment from [deleted]:Hello Agnieszka, Thank you for your purchase.It can be that you did some testing, booked appointments while logged in to WordPress and that your WordPress user got the Amelia Customer role as well, so ... Daniel Hall Why are buffer time options limited to multiples of the time slot step interval?Closed   Amelia   Updated July 17, 2020 at 3:21pm   3 Most recent comment from [deleted]:Hello Daniel, and Hasan,The Default time slot step option in Amelia -> Settings -> General applies to all time slots in Amelia, so when creating services, work hours, buffer times, etc. If you need to ... Rupesh Zoom IntegrationClosed Pre-purchase questions for Amelia   Updated July 17, 2020 at 2:55pm   3 Most recent comment from [deleted]:Hi Rupesh,Thank you for your interest in our plugin.Like you see, in our plugin you can connect only with one Zoom account but if you use paid Zoom version then you can have multiple users on that acc ... Daniel Hall I need a booking-deposit workaround for AmeliaClosed   Amelia   Updated July 17, 2020 at 2:49pm   4 Most recent comment from [deleted]:Glad to see that the work-around will be useful until the Deposit feature is out there. Thank you for letting us know.If you have any other questions or concerns feel free to open a new ticket and we ... Daniel Hall How to remove "CA" prefix from Canadian dollars?Closed   Amelia   Updated July 17, 2020 at 2:48pm   4 Most recent comment from [deleted]:You are welcome, Daniel.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Daniel Hall Why am I able to book appointments outside company working hours?Closed   Amelia   Updated July 17, 2020 at 2:46pm   3 Most recent comment from Aleksandar Vuković:Hello DanielI'm glad you were able to locate the information in our documentation.That is how the plugin works, and you cannot override employee's working hours by changing global working h ... Hannah Chappell Setting up classesClosed   Amelia   Updated July 17, 2020 at 1:58pm   6 Most recent comment from Aleksandar Vuković:You're welcome HannahIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Michelle Yue Gmail AuthenticationClosed   Amelia   Updated July 17, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello MichelleThis varies from site to site, and from provider to provider. There are no settings within Amelia or WordPress that would help you with emails going into Spam.Please take a look at this ... José A Irizarry Areizaga wpDataTables version 3.0.Closed   Gravity Forms integration for wpDataTables   Updated July 17, 2020 at 12:52pm   4 Most recent comment from Aleksandar Vuković:Hello BesherIs your wpDataTables updated to v3.0.1, and is Gravity Forms integration for wpDataTables updated to v1.3?If not, please update them.Please download the full version from the email you r ... Dan Employee PanelClosed   Amelia   Updated July 17, 2020 at 12:49pm   3 Most recent comment from Aleksandar Vuković:Hi DanThank you for your purchase.I'm glad to hear the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.