As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rory Finch Buffer time after an initial service completesClosed   Amelia   Updated July 31, 2020 at 7:31am   4 Most recent comment from [deleted]:Hello Rory, Glad to see that the issue is resolved. Thank you for letting me knowYou are welcome.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Adrian smtpClosed   Amelia   Updated July 30, 2020 at 8:22pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianThank you for your purchase, and sorry to hear you're having issues.Issue with email notifications could be caused by several reasons: 1. Your hosting provider is blocking all 3rd pa ... Ramiro reservations shows different time on employee panelClosed   Amelia   Updated July 30, 2020 at 7:26pm   5 Most recent comment from Aleksandar Vuković:You're welcome RamiroIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Fernando Rodriguez Rivera amelia does not workClosed   Amelia   Updated July 30, 2020 at 7:18pm   2 Most recent comment from Aleksandar Vuković:Hello FernandoI am not sure what's going on.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s t ... ishana Employee Panel is displaying blankClosed   Amelia   Updated July 30, 2020 at 3:30pm   2 Most recent comment from [deleted]:Hello ishana, Could you please tell me are you logging in with one of your employee's credentials to the panel? I saw you have another issue with not being able to create employees, so could yo ... Samagi Appointment RestricutionClosed Pre-purchase questions for Amelia   Updated July 30, 2020 at 3:25pm   4 Most recent comment from Miloš Jovanović:Hi Samagi,You are welcome.Best regards. Stine Bjerregaard How to remove 'Add more persons' feature in eventsClosed   Amelia   Updated July 30, 2020 at 2:50pm   2 Most recent comment from Aleksandar Vuković:Hello StineI am sorry to disappoint you, but unfortunately, the only workaround for this would be to hide it with custom CSS.If you decide to go for that option, please use this: div:nth-child(2) > d ... Aaron Kerr Duplicate Cart and CheckoutClosed   Amelia   Updated July 30, 2020 at 2:16pm   14 Most recent comment from Aleksandar Vuković:Hi again AaronUnfortunately, our development team couldn't do anything with the FTP export. They moved the database, plugins and the theme, but we do not see duplicate cart or checkout.There is p ... John J Kirker Calendar From/To Date SelectionClosed   wpDataTables   Updated July 30, 2020 at 2:14pm   2 Most recent comment from Aleksandar Vuković:Hello John I see this is a duplicate ticket, so it will be closed. You can check my reply on the other ticket: https://tmsplugins.ticksy.com/ticket/2488628/Please refer from asking the same question ... John J Kirker Default Predefined From and To DateClosed   wpDataTables   Updated July 30, 2020 at 2:13pm   2 Most recent comment from Aleksandar Vuković:Hello JohnI see this is a duplicate ticket, so it will be closed.You can check my reply on the other ticket:https://tmsplugins.ticksy.com/ticket/2488628/ Waleed Afzal Purchase Code for AmeliaClosed Pre-purchase questions for Amelia   Updated July 30, 2020 at 1:55pm   4 Most recent comment from [deleted]:Hi Waleed Afzal,You are welcome.You can set 'Default time slot step' in our General Settings to 15 minutes and then you will see option in Service to set duration to 75 minutes.Best regards. joan Reporting on the backend for AmeilaClosed Pre-purchase questions for Amelia   Updated July 30, 2020 at 1:23pm   2 Most recent comment from Miloš Jovanović:Hi joan,Thank you for your inquire.On the right top of the Appointment page you can see the small icon where you can export the appointments. (attachment)Best regards. ishana Unable to create more employeesClosed   Amelia   Updated July 30, 2020 at 1:21pm   2 Most recent comment from [deleted]:Hello ishana, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look. We do not interfere with any data or anything else except for the plugi ... Fernando Rodriguez Rivera amelia does not activate activation is grayed outClosed   Amelia   Updated July 30, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Fernando, Could you please send screenshots of the exact issue - where these settings are greyed out? As on the screenshot you sent me everything looks OK. Chris Spatgen Booking TimesClosed   Amelia   Updated July 30, 2020 at 12:44pm   3 Most recent comment from [deleted]:Hello Crhis, Thank you for your purchase. Glad to see you managed to find a solution to the issue you had. Thank you for letting us know. Yes, the available time slots are set by configuring the e ...