We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sarah Large Selected date has additional numbers displayingClosed Pre-purchase questions for Amelia   Updated October 31, 2024 at 10:23am   5 Most recent comment from Marko Davidović:Hello again, My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Jacqui Setting work hoursClosed   Amelia   Updated October 31, 2024 at 10:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. In Amelia this is possible to set only via special days since you do not have standard work hours. You can read more about special days on this link http ... Javier Diaz Envio de correo a clientesClosed   Amelia   Updated October 31, 2024 at 9:47am   2 Most recent comment from Stefan Petrov:  Hola Javier, Gracias por contactarnos. Tienes que desactivar la opción "Crear automáticamente usuario de cliente de Amelia" en la configuración de Roles de Usuario / sección Cliente. S ... Ryan Hynd General QueryClosed Pre-purchase questions for Amelia   Updated October 31, 2024 at 9:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, you should be able to set this up with Amelia. You create a service and employees that will work on that service. services in Amelia depend on servi ... Jarek checkboxes for GDPRClosed   Amelia   Updated October 31, 2024 at 9:13am   9 Most recent comment from Jarek:I will definitely make use of it, and thank you once again! :) Carin Lockhart Appointment window has no sidebarClosed   Amelia   Updated October 31, 2024 at 8:48am   10 Most recent comment from Stefan Petrov:Hello Karin, Apologies for the delayed answer. Just to make sure. Which page from these there is in question?  Becuase the booking form on "Yoga" and "Yoga Nidra" work fine and the sidebar is visibl ... Jamie Stone date pickerClosed   Amelia   Updated October 31, 2024 at 8:45am   6 Most recent comment from Uroš Jovanović:Hello Jamie, Glad to hear that the issue has been resolved. I will have this ticket closed now. Taylor Barratt PayPal Integration BrokenClosed   Amelia   Updated October 31, 2024 at 8:42am   19 Most recent comment from Stefan Petrov:Hi Taylor, Thanks for the hints, but looks like everything is working properly on our side. I've added embed in Event description (HTML mode).  The Event is visible on the Event list, of course ... Javier Alonso NotificationsClosed   Amelia   Updated October 31, 2024 at 8:07am   12 Most recent comment from Stefan Petrov:Hi Javier, Thanks for the feedback, great to see that! If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Shira Feen EmailsClosed   Amelia   Updated October 31, 2024 at 7:59am   2 Most recent comment from Stefan Petrov:Hello Shira, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3586412/ For future reference, please don't open ... Giovanni Timing Slot is Wrong in BackendClosed   Amelia   Updated October 31, 2024 at 7:55am   2 Most recent comment from Stefan Petrov:Hi Giovanni, Thanks for reaching out to us. You can enable the "allow admin to book at any time" option in User Role settings.  If you enable this option, the Admin will be able to book an appointme ... sayli Assistance Required for Editing the "New Appointment" FormClosed Pre-purchase questions for Amelia   Updated October 31, 2024 at 7:49am   2 Most recent comment from Stefan Petrov:Hi Sayli, Thanks for reaching out to us. First of all, it's important to note that backend and frontend forms are different. While you can assign a new appointment from the backend (as an admin), ... Kiley Atkins The appointment times are appearing wrong on my calendarClosed   Amelia   Updated October 31, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Make sure that your WordPress time zone is set to a city not to forx example UTC+5 Check the time zone set for employees in employee modal If you enabled ... Yaniv Morozovsky Whatsapp - block incoming messagesClosed   Amelia   Updated October 31, 2024 at 7:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can try and set up the Auto-Responder message. You can read more about it on this ... Ederson I only have one consultant and I want it to be shown selected.Closed   Amelia   Updated October 31, 2024 at 7:29am   4 Most recent comment from Stefan Petrov:Hi Ederson, I understand, but unfortunately, this is not possible to configure. Since Amelia doesn't show the selection option when only one employee is assigned.  Please feel free to search thr ...