We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Alan CalendarClosed   Amelia   Updated November 5, 2020 at 1:49pm   8 Most recent comment from Aleksandar Vuković:Hello AlanI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We will work on it in the future, but I can't say when it ... DREAMCRAFT Customers Name & Contact DetailsClosed   Amelia   Updated November 5, 2020 at 1:46pm   2 Most recent comment from Aleksandar Vuković:Hello thereI'm not sure I understand what you mean, but if I understand correctly, you want the emails to be sent to another email?If that's what you need, you can set up additional email ... Michael Amelia servicesClosed   Amelia   Updated November 5, 2020 at 12:22pm   2 Most recent comment from [deleted]:Hello Michael, There isn't such possibility with Amelia's current built-in features, unfortunately. Employees can either see the Assigned services tab in the panel and all of the services� ... Kerri-Anne Sheridan Errors :-)Closed   wpDataTables   Updated November 6, 2020 at 12:06pm   9 Most recent comment from Aleksandar Vuković:Hi again Kerri-AnneMilan changed the file ../wp-content/plugins/wpdatatables/assets/js/jquery-datatables/jquery.dataTables.min.js and the issue should be resolved now.This will be overwritten with our ... Alan Calendar Reminder with Link to ZoomClosed   Amelia   Updated November 5, 2020 at 12:04pm   2 Most recent comment from [deleted]:Hello Alan, No, there isn't a possibility to edit that and send the Zoom link in it, unfortunately. The Service description is sent in that file. This is possible to be done for Google and Out ... Moritz von Kapff URGENT: after migration design & functional problemsClosed   Amelia   Updated November 5, 2020 at 11:44am   3 Most recent comment from [deleted]:Hello Moritz, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will ... Stacy Zemon Plugin UpdateClosed   Amelia   Updated November 5, 2020 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello StacyIf you've entered your purchase code in Amelia Settings/Activation settings, there will be updates offered in your Plugins section, or in Dashboard/Updates section.You can manually dow ... Zak Conditional FormattingClosed   wpDataTables   Updated November 5, 2020 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello ZakUnfortunately what you're looking for to achieve is not possible.What comes to mind is to add another integer column which will have the default editing value "1". Then, you would be ab ... John Deans Filter Test SizeClosed   wpDataTables   Updated November 5, 2020 at 10:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, JohnGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Melanie Adcock Concerning ZoomClosed   Amelia   Updated November 5, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello Melanie, 1. Zoom is enabled or disabled per Service in Amelia, so this is what would separate online from offline bookings for an employee in Amelia, they should have one service with Zoom enab ... Soto cannot create a serviceClosed Pre-purchase questions for Amelia   Updated November 5, 2020 at 10:20am   2 Most recent comment from Miloš Jovanović:Hi Soto,Thank you for your inquire.Probably some configuration is not good.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from th ... Marian Harris Hide (not Collapse) a Column on MobilesClosed   wpDataTables   Updated November 5, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello MarianI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our develop ... Ecospark Gsheet formulas will it work when it's connected to WPDatatables?Closed   wpDataTables   Updated November 5, 2020 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello EcosparkThank you for your purchase.First, you need to check if importrange is pulling from the correct range (A:1,D:50 for example).Second, there is a cache on the Google side, so when you upda ... Adam Mosselson FunctionalityClosed   Amelia   Updated November 5, 2020 at 9:59am   2 Most recent comment from [deleted]:Hello Adam Mosselson, Thank you for your purchase. Could you please explain in more details what exactly is not working so we can help out? Have you installed Amelia per our instructions and set it ... DREAMCRAFT Whatsapp IntegrationClosed   Amelia   Updated November 5, 2020 at 9:53am   2 Most recent comment from [deleted]:Hello DREAMCRAFT, There isn't a WhatsApp integration for Amelia with its current built-in features, unfortunately. I will add it as a feature request to our list and you can check if there is ...