We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jota Editing tables in frontendClosed   wpDataTables   Updated November 13, 2020 at 12:51pm   2 Most recent comment from Aleksandar Vuković:Hello JotaEvery editable wpDataTable needs to have an ID column for editing:In manual tables, that's the wdt_ID column, but for database tables, it needs to be a unique integer column (preferably ... harry schechter refundClosed   Amelia   Updated November 13, 2020 at 11:57am   2 Most recent comment from Aleksandar Vuković:Hello harryI see that you already opened a similar ticket, and my coworker Marija already responded there, so please continue with her, and this ticket will be closed as a duplicate. Studio Amelia Locations to ServiceClosed   Amelia   Updated November 13, 2020 at 11:44am   4 Most recent comment from Aleksandar Vuković:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marine InvoiceClosed   Amelia   Updated November 13, 2020 at 11:32am   2 Most recent comment from [deleted]:Hello Marine, For now this feature isn't planned, so we can't say for sure if and when it could be implemented in the future versions of Amelia, unfortunately. Please check if there is such ... Peter Hibberd Removing 'capacity' elementClosed   Amelia   Updated November 13, 2020 at 11:21am   2 Most recent comment from [deleted]:Hello Peter Hibberd, Thank you for your purchase. That can't be removed, but it can be hidden on the front-end with adding custom CSS. I visited the URL you added here, and I can't see an ... Zak Chart ExampleClosed   wpDataTables   Updated November 13, 2020 at 11:14am   12 Most recent comment from Aleksandar Vuković:Unfortunately, I don't have an insight into pending refund requests.If you don't receive your money after 7 days please reach out to me, and I'll contact our reseller, Paddle, who handl ... Mr Peter Gosling Appointment status dependant on payment statusClosed   Amelia   Updated November 13, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello mr. PeterI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.PayPal bookings are always paid for. If a user doesn't ... Jota Buddypress compatibleClosed   wpDataTables   Updated November 13, 2020 at 10:52am   5 Most recent comment from Aleksandar Vuković:Hi again JotaIf you're using UNION, make sure to add UNION ALL at the end of the query, so instead of: SELECT wp_bp_xprofile_data.value AS telefono FROM wp_bp_xprofile_data WHERE wp_bp_xprofile_ ... Serena Anderlini Features and Use of AmeliaClosed Pre-purchase questions for Amelia   Updated November 13, 2020 at 10:35am   2 Most recent comment from Miloš Jovanović:HI Serena,Thank you for your inquire.1.As for the online payments you must use some of our integrations, and those are PayPal, Stripe and WooCommerce.2.Unfortunately we do not have an option to have ... Mr Peter Gosling Different notification emails based on Payment typeClosed   Amelia   Updated November 13, 2020 at 10:11am   2 Most recent comment from [deleted]:Hello Mr Peter Gosling,There isn't a possibility of sending different email notifications based on the payment method, or another thing for that matter, in Amelia with its current features. Emai ... Ted Finlay Wix compatibilityClosed Pre-purchase questions for wpDataTables   Updated November 12, 2020 at 7:57pm   2 Most recent comment from Aleksandar Vuković:Hello TedThank you for your interest in the plugin, but unfortunately it can only work on WordPress.Wix, Joomla and other CMSs are not supported. Viktor Paypal PaymentClosed   Amelia   Updated November 12, 2020 at 7:52pm   2 Most recent comment from [deleted]:Hello Viktor,Thanks for your question.I am afraid I can't get what you mean by "every other payment is disabled"? Can you please provide more details, e.g. screenshots of your current services co ... Charles Blevins paypalClosed   Amelia   Updated November 12, 2020 at 4:38pm   2 Most recent comment from [deleted]:Hello Charles, There isn't a way to hide PayPal credentials, unfortunately. Only if you achieve that with adding custom CSS, but those fields don't have separate CSS classes so you can hi ... gordon matz how to configure productClosed   Amelia   Updated November 12, 2020 at 3:06pm   4 Most recent comment from [deleted]:You are welcome, Gordon. That can be achieved only with creating more Services with different duration, or with the Extras option for services. So you can check them out. If this suitable for your b ... Tiago De Mesquita how to stack column on top of the other?Closed   wpDataTables   Updated November 12, 2020 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello Tiago I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. You would need to create a Pivot table in the database; then ...