As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Oscar Togo Trial or refundClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 9:11am   2 Most recent comment from Miloš Jovanović:Hi Oscar,Thank you for your inquire.Sorry for late response, we do not work on weekends.We do not have trial version, but we do have 15 days money-back so you can use that period to test the plugin o ... Thias Stecher Event in the futureClosed Pre-purchase questions for Amelia   Updated February 1, 2021 at 9:08am   6 Most recent comment from [deleted]:Hi Thias,Sorry for the late reply we do not work on weekends. Unfortunately, we do not have a duplicate option for events, but we plan to add this option in the near future. David legrand Notification email for auto approved appointmentsClosed   Amelia   Updated February 1, 2021 at 8:23am   8 Most recent comment from Aleksandar Vuković:Hello DavidSorry for the late response.I'm glad to hear the issue has been resolved. I share your doubt, that something happened during the first installation.Michael, like David said, notificati ... Adam Steinberger Requests for ClientClosed   Amelia   Updated February 1, 2021 at 8:18am   2 Most recent comment from [deleted]:Hi, Adam! Sorry for the delayed response, we don't work on weekends. Unfortunately, at the moment we don't provide live support. Therefore, we can discuss these questions here. 1. In Amelia ... Daniel Bridge Straight to checkout?Closed   Amelia   Updated January 30, 2021 at 5:26pm   2 Most recent comment from [deleted]:Hello Daniel,  The cart page can be skipped, but this change needs to be done in your database, as there isn't an option for it in the back-end of Amelia, unfortunately. When you access your dat ... Fabio Service featureClosed Pre-purchase questions for Amelia   Updated January 29, 2021 at 9:11pm   2 Most recent comment from [deleted]:Hi, Fabio!Thank you for your interest in Amelia.1. In Amelia, it's mandatory for Service to have a duration (maximum 23h 59m). 2. If you want to sell multiple sessions with a time limit, then the ... Holger Lange Translation to GermanClosed   Amelia   Updated January 29, 2021 at 5:17pm   6 Most recent comment from [deleted]:You are welcome, Holger. Glad I could be of help!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Jennifer Decker entrepreneur - no employeesClosed   Amelia   Updated January 29, 2021 at 5:12pm   4 Most recent comment from [deleted]:Hello Jennifer Decker, We are sorry to hear that you don't find Amelia suitable for your business.  The employee selection can be hidden on the front-end with adding custom CSS, which we could p ... Batu Request failed with status code 500Closed   Amelia   Updated January 29, 2021 at 4:11pm   2 Most recent comment from [deleted]:Hello Batu, Thank you for your purchase.  For some reason it looks like the Amelia CSS is not created in the installation process or something is blocking it . Could you please go to Amelia -> Cust ... Francisco Cantero New services not showing up in AmeliaClosed   Amelia   Updated January 29, 2021 at 4:04pm   12 Most recent comment from [deleted]:Glad to see that, thank you for letting me know. You are welcome, Francisco. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Marko Kuzio Access to Amelia Backend for WP Editor RoleClosed   Amelia   Updated January 29, 2021 at 3:54pm   2 Most recent comment from [deleted]:Hello Marko Kuzio,There aren't hooks and filters for that in Amelia, unfortunately. You would need to customize the plugin to achieve that. So, this could be achieved probably only with a plugin ... Julie Farell Can't get multiple locations to showClosed   Amelia   Updated January 29, 2021 at 3:22pm   2 Most recent comment from [deleted]:Hello Julie Farell, Thank you for your purchase. You need to assign the locations to the employees in order to have them on the front-end.  You can set your employees to work on different locations ... David legrand Google Calendar Integration : No appointmentsClosed   Amelia   Updated January 29, 2021 at 3:17pm   4 Most recent comment from [deleted]:Hello David, Thank you for your purchase. Glad to see you managed to find a solution to the issue you had, thank you for letting us know. Maybe the upload wasn't successfully done, if you enc ... Katherine Kehrli InstallationClosed Pre-purchase questions for wpDataTables   Updated January 29, 2021 at 3:00pm   2 Most recent comment from Aleksandar Vuković:Hello KatherineCould you please provide more info about this?Are you able to download the plugin from our store?If you are, what happens when you go to Plugins/Add new/Upload?Do you see some error me ... Daniel NGOUBE Amelia is not working correctlyClosed   Amelia   Updated January 29, 2021 at 2:59pm   3 Most recent comment from Aleksandar Vuković:Hello Daniel and MichaelHow much data is being loaded on the page where Amelia is? The plugin generally works fine, but if you're on a shared hosting, you can face issues like long loading time ...