We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Lukas Huggenberg Payment method not correctClosed   Amelia   Updated January 18, 2021 at 6:07pm   4 Most recent comment from [deleted]:Hi Lukas, Thank you for understanding ! Glad to see that!Glad to see that the issue is gone, and that it works properly for you now as well, if you have any issues again with this open a ticket and w ... Vivien Feld Coupons for CategoriesClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 4:44pm   2 Most recent comment from Miloš Jovanović:Hi Vivien,Thank you for your inquire.You can create coupons for each service, but there is no option to create a bulk coupon for category.But instead you can create a coupon for the services that are ... Emmanuel Dodoo Cann SMS NotificationClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 4:41pm   2 Most recent comment from Miloš Jovanović:Hi Emmanuel,Thank you for your inquire.SMS integration is within plugin purchase, but in order to use SMS notifications you need to purchase the credits for SMS.More information on this link. Billy Boissonneault WebhooksClosed   Amelia   Updated January 18, 2021 at 4:22pm   3 Most recent comment from [deleted]:Hello Billy, There isn't a direct integration with that tool in Amelia, unfortunately. If they can use web hooks, like Amelia can, if they can catch data from Amelia via a web hook then you can ... Dennis van den Berg Ticket creation/scanningClosed   Amelia   Updated January 18, 2021 at 4:18pm   2 Most recent comment from [deleted]:Hello Dennis, There isn't such possibility in Amelia with its built-in features, unfortunately. If you have any other questions or concerns feel free to open a new ticket and we will gladly he ... Patrick Kool Event registration formsClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 4:11pm   2 Most recent comment from [deleted]:Hi Patrick,Thanks so much for your interest. Yes, sure thing, you can achieve this with custom fields. We have various custom fields that you can creat and connect with each event. More you can find ... Andrew QuestionsClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 3:46pm   4 Most recent comment from [deleted]:Hi,I am not sure what do you mean by normally, if you mean on-site, yes, there on-site option as well. Laura Chevalier Questions before purchaseClosed Pre-purchase questions for Amelia   Updated January 18, 2021 at 3:23pm   3 Most recent comment from Laura Chevalier:thank you, that was really helpful! Daniel Schindlower How can I customize or avoid the confirmation page?Closed   Amelia   Updated January 18, 2021 at 3:20pm   4 Most recent comment from [deleted]:You are welcome, Daniel. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Melvin Brea How should I request a refund of my purchaseClosed   Amelia   Updated January 18, 2021 at 2:58pm   8 Most recent comment from Aleksandar Vuković:Will do, Melvin.I gotta post a response in order to close it, though. Chris Oaten Feature Suggestion: Multiselect compatibility with SET data type when adding entriesClosed   wpDataTables   Updated January 18, 2021 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase, and your suggestion.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, ... Peter Thorsbøll i have technical issuesClosed   Amelia   Updated January 18, 2021 at 2:21pm   6 Most recent comment from [deleted]:Hi Peter,Apologies for replying a bit later, we don't work on weekends.The availability for booking is configured by the employees' work hours not the company work hours in Amelia -> Setting ... João Lopes Customer Panel - Order CancelClosed   Amelia   Updated January 18, 2021 at 1:31pm   5 Most recent comment from [deleted]:Hello João,Apologies for replying a bit later, we don't work on weekends.You are welcome. Glad to see you managed to find a solution for hiding the drop-down, thank you for letting me know. If ... gestio Translate the packages section into SpanishClosed   Amelia   Updated January 18, 2021 at 1:12pm   4 Most recent comment from Aleksandar Vuković:Strange, I'll reach out to our developers about this.In the meantime, unfortunately I can't suggest anything here other than custom work that would change the text with some innerHTML.I be ... Morel Block the detail interface to employeesClosed   Amelia   Updated January 18, 2021 at 12:40pm   2 Most recent comment from Aleksandar Vuković:Hello MorelI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can do that with some custom code only. Basically, you woul ...