We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Muhammad Taufik SMS NotificationClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 11:35am   6 Most recent comment from [deleted]:Hi again, Muhammad!Sorry for the delayed reply, we wanted to make sure that the information is correct.Unfortunately, this number can't be changed. If you have any other questions, please let us ... Daniel Tables not displaying (jQuery/Bootstrap deprecations)Closed   wpDataTables   Updated January 21, 2021 at 11:27am   8 Most recent comment from Aleksandar Vuković:You're welcome, DanielGlad I could be of service. ashley walls Time BlocksClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 10:42am   5 Most recent comment from Miloš Jovanović:Hi ashley,You can create services where the duration will be for example 2h, 4h and also set the default time slot step to be the full length. Also, there is an option to use service duration as the ... Iurii Buzhniak Version comparisonClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 10:26am   2 Most recent comment from Miloš Jovanović:HI Iurii,Thank you for your inquire.Yes, same features same functionalities.The only difference is that the Best value is yearly subscription mode, and lifetime is one time purchase. Ramiro Get packages feature as add-onClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 10:22am   2 Most recent comment from [deleted]:Hi, Ramiro!Thank you for your interest in Amelia.Unfortunately, we don't have any add-ons. But you can get Packages feature if you upgrade to Amelia Pro or Amelia Developer license. In that case, ... Brian Shaughnessy awareness of logged in userClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 9:36am   9 Most recent comment from Aleksandar Vuković:Great news, Michael.Thank you for letting me know. Eddie How can I hide the capacity from customers seeing it?Closed   Amelia   Updated January 21, 2021 at 9:16am   4 Most recent comment from Aleksandar Vuković:Hi again EddieUsing custom CSS and JS is not a built-in part of our plugin, but general website design, so we do not have any video instructions on this.You can search the web and find hundreds of ex ... Patrick Dannenhoffer demo/vet applicationClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 8:41am   2 Most recent comment from Aleksandar Vuković:Hello PatrickThank you for your interest in wpDataTables.Unfortunately, we do not have free trials, but we do have a 15-day money-back guarantee, so when you purchase the plugin, if it doesn't su ... Rimoun Saad Custom Fields & EventsClosed   Amelia   Updated January 21, 2021 at 8:35am   4 Most recent comment from Aleksandar Vuković:I agree with you, Jeff, but that's how the plugin works at the moment.You may have 100's of events, but you don't have 100's of custom fields, right? I mean, if custom fields need ... DIDIER LOPES booking optionsClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 8:32am   4 Most recent comment from [deleted]:Hi again, Didier!You're welcome! Glad to be of service.We have 15 days money-back guarantee, so if it turns out Amelia doesn't suit your business, you can request a money refund within 15 da ... Michael Goncalves Error With PluginClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 8:11am   4 Most recent comment from Aleksandar Vuković:I see, Michael, thanks for clearing that up.Can you please deactivate wpDataTables, and then go to ../wp-content/plugins/wpdatatables/ folder, and edit wpdatatables.php file?In it, go to line 51, and ... Sharon restricting services on a lifetime basicClosed   Amelia   Updated January 20, 2021 at 4:11pm   1 Most recent comment from Sharon:Hi I have already sent you message about this 16 hoursago and yet no reply please get back to be  TODAY Ahmet Kapici plugin runs very slowClosed   Amelia   Updated January 20, 2021 at 4:02pm   5 Most recent comment from Ahmet Kapici:Hi,Thank you. I will contact them and leave a post here if I have a progress. Marcin Minimum time required before bookingClosed   Amelia   Updated January 20, 2021 at 3:22pm   2 Most recent comment from Miloš Jovanović:Hi Marcin,Thank you for your purchase.Sorry to disappoint you but at the moment it is not possible to activate this only for the first participant.These settings are global one for all the participan ... Santhosh Tables in HTMLClosed   wpDataTables   Updated January 20, 2021 at 3:12pm   7 Most recent comment from Aleksandar Vuković:You're welcome, SanthoshIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.