We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Johnny Vale Reembolso de cancelaciones de citasClosed   Amelia   Updated January 21, 2021 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello JohnnyThank you for your purchase.Please note that English is the only supported language, so could you please translate your future responses?Payments made through PayPal, Stripe and WooCommerc ... carlos flores Admin Calendar View?Closed Pre-purchase questions for Amelia   Updated January 21, 2021 at 1:43pm   2 Most recent comment from [deleted]:Hi Carlos Flores,Thank you for your interest in our plugin.Unfortunately calendar from the admin back-end cannot be shown on the front-end page at the moment. You can only show the calendar with avail ... Aubrey Wood Moving data between separate tablesClosed   wpDataTables   Updated January 21, 2021 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello AubreyThank you for your purchase.You can only duplicate the table from the list of your wpDataTables:Or you can pull specific values from manual tables by creating a new SQL query based table. Janet Tanury Tanury DAshboardClosed   Amelia   Updated January 21, 2021 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello JanIf the appointment was made in April, you need to select that date range in the upper right corner of your Dashboard to see it:Same goes for the Appointments section and the Calendar. You nee ... Rubinocci Champ téléphone formulaireClosed   Amelia   Updated January 21, 2021 at 1:17pm   7 Most recent comment from [deleted]:You are welcome, René.Glad to see that, thank you. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. beverage10 Roles SettingsClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 12:43pm   2 Most recent comment from [deleted]:Hi there, If you are using our premium plugin you should open the ticket in the Amelia category with your purchase code.  Also, looks like the plugin in you website is not updated and it is an old ve ... Declan McKeown Creation of tablesClosed   wpDataTables   Updated January 21, 2021 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello DeclanThank you for your purchase.Can you please send me that Excel file, so I can take a look? If the sheet contains some sensitive data, please enable the PRIVATE response, and please note tha ... Phil No reminder notifications anymoreClosed   Amelia   Updated January 21, 2021 at 12:20pm   3 Most recent comment from Aleksandar Vuković:Hello again PhilI don't know why your cron event was deleted, I didn't face this issue before. I recall there were a couple of customers that reported the same behavior, but it happened d ... Phil Coupon Maximum Usage not workingClosed   Amelia   Updated January 21, 2021 at 12:17pm   8 Most recent comment from Aleksandar Vuković:Thank you, PhilI will take a look at that other ticket right away. Alexis SMS Notification ScheduleClosed   Amelia   Updated January 21, 2021 at 12:17pm   2 Most recent comment from [deleted]:Hello Alexis,  The Reminder notifications are sent the day before the appointment at the Scheduled time - the Scheduled for option is for you to set the time when these reminder notifications will be ... Phil Client books in wrong timezone!Closed   Amelia   Updated January 21, 2021 at 12:04pm   5 Most recent comment from [deleted]:Hello Phil, We will add this as a feature request to our list, so if it gets requested more often in the future it can be considered for implementation. The only way to prevent that now, customers b ... Irtaza Amelia Employee EmailsClosed   Amelia   Updated January 21, 2021 at 11:58am   5 Most recent comment from [deleted]:Hello Leonidas,Glad to see that the issue is gone, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nicole Juchem Front-End Customer PanelClosed   Amelia   Updated January 21, 2021 at 11:50am   2 Most recent comment from [deleted]:Hello Nicole Juchem, Thank you for your purchase. This can happen only if that customer is connected to the WP admin user - in no other circumstances can the panel show all appointments instead only ... Carol D Hall Removing "Employee" function from servicesClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 11:44am   2 Most recent comment from [deleted]:Hi Carol D Hall,Thank you for your interest in our plugin.Our plugin is made for booking appointments and events and like that it is not the best for room booking, but I will explain in details what i ... Łukasz Baliszewski InvoiceClosed Pre-purchase questions for wpDataTables   Updated January 21, 2021 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello ŁukaszThank you for your interest in our plugin.Our company is based in Belgrade, Serbia. We can issue an invoice that will hold our company's address, and which will be related to the pro ...