As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Steven French Cannot find a hosting domain that supports wpDataTables pluginClosed Pre-purchase questions for wpDataTables   Updated February 8, 2021 at 11:17am   2 Most recent comment from Aleksandar Vuković:Hello StevenThank you for your interest in our plugin.I have never heard that GoDaddy has restrictions like this. This is a WordPress site, so every software installed on it is a 3rd party software. W ... Abu Tahir Load time is slow on amelia calling pageClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:58am   4 Most recent comment from [deleted]:Hi Saqib,I apologize for your waiting. We don't work over the weekends and I have checked with the support, your issue has been forwarded to our development team so they can investigate what caus ... Christian Issues with colors and fonts from themeClosed   Amelia   Updated February 8, 2021 at 10:57am   8 Most recent comment from Aleksandar Vuković:Hello SaqibFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... sumit afterpay integration with ameliaClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:48am   3 Most recent comment from Miloš Jovanović:Hi sumit,Thank you for your inquire.We do have integration with WooCommerce, but I can not guarantee that it will work with the other Woo Plugin for payment.The only thing to test this out is to use o ... Pierre-Leon Simard-Lemoyne Is this refundableClosed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi Pierre-Leon,Thanks so much for showing interest.Yes, of course. We provide 15 days money-back guarantee. You can try Amelia for 15 days and if it does not suit you in your account you just need to ... BUSEYNE Karyne evenement notificationsClosed   Amelia   Updated February 8, 2021 at 10:31am   2 Most recent comment from [deleted]:Hello, Buseyne!Sorry for the delayed response, we don't work on weekends.The official language of our support is English, therefore I'll have to use Google translate to answer your question. ... Jeffrey Kimel IntegrationClosed   Amelia   Updated February 8, 2021 at 10:16am   2 Most recent comment from [deleted]:Hi, Jeffrey!Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Unfortunately, we cannot guarantee that this scenario will work flawlessly. Amelia can send ... Rohan Can an employee cancel appointments?Closed Pre-purchase questions for Amelia   Updated February 8, 2021 at 10:00am   2 Most recent comment from [deleted]:Hi Karen,Thank you for your inquiry.In order for Employee to be able to edit and create appointments or change statuses you need to enable option "Manage their appointments" in the Roles Settings on t ... Ute customer user registrationClosed   Amelia   Updated February 8, 2021 at 9:38am   4 Most recent comment from [deleted]:You are welcome, Ute. Sorry about that, but those are the only demos that we have - they are for Amelia only (can't cover other plugins/tools in WP). But for any questions or issues you have we ... Wesley Scott ErrorClosed Pre-purchase questions for wpDataTables   Updated February 8, 2021 at 9:27am   2 Most recent comment from Aleksandar Vuković:Hello WesleyThank you for your interest in the plugin.Can you please provide me the XML file, so I can take a look at it? Are you following the format required?wpDataTables presently accepts this, and ... Darius Cordell Setting Up Services / EmployeesClosed   Amelia   Updated February 8, 2021 at 9:13am   2 Most recent comment from [deleted]:Hello Darius, Apologies for replying a bit later, we don't work on weekends. I see this is a duplicate ticket, and I've replied to the other ticket regarding this matter earlier, so pleas ... Marlon Dyce Booking unavailable when not logged inClosed   Amelia   Updated February 8, 2021 at 9:03am   2 Most recent comment from Aleksandar Vuković:Hello MarlonFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Emmanuel Dodoo Cann disappearance of booking formsClosed   Amelia   Updated February 8, 2021 at 8:55am   4 Most recent comment from [deleted]:You are welcome, Emmanuel. Glad to see that, thank you for letting me know. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Craig Olney plugin conflictClosed   Amelia   Updated February 8, 2021 at 8:54am   5 Most recent comment from [deleted]:You are welcome, Craig. I hope the suggestions will help out. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Martin Hordijk Can't select employees within servicesClosed   Amelia   Updated February 8, 2021 at 8:52am   4 Most recent comment from [deleted]:You are welcome, Martin. Glad to see that the issue is gone, thank you for letting me know. It can happen if you book appointments or access the front-end panels while logged in to WP as an admin.If ...