We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hugo Jose Carotti Aubel ConsultaClosed   Amelia   Updated January 26, 2021 at 1:54pm   2 Most recent comment from Aleksandar Vuković:Hello HugoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only add one description to the Service, not the employe ... Simon Thomas adding employeesClosed   Amelia   Updated January 26, 2021 at 1:05pm   4 Most recent comment from [deleted]:Hello Amelia, As I can see you opened another ticket regarding this matter so please check it out and you can continue resolving this there, and I believe we covered this issue over emails as well, s ... Vivien Feld Product Informations in PaypalClosed   Amelia   Updated January 26, 2021 at 12:47pm   14 Most recent comment from [deleted]:You are welcome, Vivien!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Miriam Michalak Woo cart, changing quantityClosed   Amelia   Updated January 26, 2021 at 11:46am   3 Most recent comment from [deleted]:Hello Miriam, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will ... Ines Remove black value from the single select box filterClosed Pre-purchase questions for wpDataTables   Updated January 26, 2021 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello InesThank you for your interest in wpDataTables.The blank value on top actually clears the filters. We don't yet have an option to select all options at once. Clément Add css class to a tableClosed   wpDataTables   Updated January 26, 2021 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome, ClémentWe'll work on the plugin, so you'll be able to adapt skins to individual tables, adapt custom font and colors to individual tables, and similar features.Our deve ... Sarah Kornblum packages and split paymentsClosed   Amelia   Updated January 26, 2021 at 10:21am   10 Most recent comment from [deleted]:You are welcome, Sarah. Glad to see that, thank you for letting me know!If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nigel Sanders I need my purchase codeClosed Pre-purchase questions for Amelia   Updated January 26, 2021 at 9:32am   2 Most recent comment from [deleted]:Hi, Nigel!Sorry for this inconvenience. And thank you for your patience!Your code was sent to you in an email, but it could end up in the Spam folder. But anyway, here's your code: 5216F-D073F-AE ... Gustavo Gonzalez Purchase code visibleClosed   Amelia   Updated January 26, 2021 at 9:28am   3 Most recent comment from Gustavo Gonzalez:Hi, sorry that I respond here but I not able to create a new ticket. It says that my purchase code is wrong. How can I send a new ticket? Thanks Tom Upton compatiblilityClosed Pre-purchase questions for Amelia   Updated January 26, 2021 at 9:03am   12 Most recent comment from Miloš Jovanović:Hi Tom,We can also suggest Codeable for the custom work, here is the linkhttps://codeable.io/?ref=l1TW1At the moment our plugin does not 100% integration with DIVI but we are working  to add this fo ... Jiahua Cai Form inputs for placeholdersClosed   wpDataTables   Updated January 26, 2021 at 8:43am   6 Most recent comment from Aleksandar Vuković:Thanks for your assistance here, AxelI did forward a different advice to Alvin, here, in a private response. I'll post it again publically, in case anyone needs it:You may have a use of using dy ... [email protected] Heavy load to server (js. / js.gz) and date calendar issueClosed   Amelia   Updated January 26, 2021 at 8:35am   8 Most recent comment from Aleksandar Vuković:Hello again.We have never experienced this issue in over 2 years Amelia has been used.If you have no appointments created, Amelia's database tables will not grow, and even if they grow, they can& ... Hussnain Change Extras Text and Display OptionClosed   Amelia   Updated January 25, 2021 at 6:02pm   2 Most recent comment from [deleted]:Hello Hussnain,  You can change strings in the plugin by using the translation method, but in your case you would change strings in the same language, you wouldn't translate them to another on ... Taewoo No payment gatewayClosed Pre-purchase questions for Amelia   Updated January 25, 2021 at 4:39pm   2 Most recent comment from [deleted]:Hi Taewoo No,Thank you for your inquiry.Yes, we have Square payment on our features list but I must say that it is not among our priorities for the next one or two updates. At the moment we have integ ... Antonio Grzybowski problema tecnicoClosed   Amelia   Updated January 25, 2021 at 3:31pm   2 Most recent comment from [deleted]:Hello Antonio Grzybowski ,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Could you please write your tickets in English, as we are afraid somethin ...