We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bruce Maples FormattingClosed   wpDataTables   Updated January 25, 2021 at 3:15pm   2 Most recent comment from Aleksandar Vuković:Hello BruceThank you for your purchase.Our developers will work on adding font and color settings individually, per each table, but I can't say when that will be included.As for the header text. ... Morel Button color and appointment statusClosed   Amelia   Updated January 25, 2021 at 3:09pm   6 Most recent comment from Aleksandar Vuković:I don't understand why it's not working for you. That's the first line of code I provided: .am-appointment-status-symbol.pending:before, .am-employee-status-symbol.pending:before { b ... Philipp Scheucher Button colourClosed   Amelia   Updated January 25, 2021 at 2:35pm   2 Most recent comment from Aleksandar Vuković:Hello PhilippThank you for your purchase.This is usually caused by a conflict with some other plugin, or the theme you're currently using.I can currently see the form like this:Was the issue res ... Tijmen Calculating avarage value with empty cellsClosed   wpDataTables   Updated January 25, 2021 at 2:05pm   7 Most recent comment from Aleksandar Vuković:I sure hope so, TijmenWe will be dedicating the next couple of months to fixing existing issues and bugs with the plugin, and I sent it to our development team so they are reminded of the issue. Amelia Jane Lester New EmployeeClosed   Amelia   Updated January 25, 2021 at 2:01pm   2 Most recent comment from Aleksandar Vuković:Hello AmeliaCan you please check your list of Customers, and employees, and see if you're trying to add an email address that already exists.If you have another user (customer or employee) with ... Matteo Vasti filter current dateClosed Pre-purchase questions for wpDataTables   Updated January 25, 2021 at 2:00pm   6 Most recent comment from Aleksandar Vuković:Hi again MatteoI'm sorry, but we do not provide customization services at the moment.Our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our ... StoryRoar Changing tooltip and legend dataClosed   wpDataTables   Updated January 25, 2021 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello again JacksonI already responded to your other ticket, but I'll post the response here, for visibility:This would require me to test the placeholders you used, and see what needs to be rea ... Paul Few questions - Package cancel, package locationClosed Pre-purchase questions for Amelia   Updated January 25, 2021 at 12:52pm   4 Most recent comment from Miloš Jovanović:HI Paul,Unfortunately the only way to get that appointment if it is canceled is to reschedule it, and in that case they will get that 1 service ( so they will have it 10 in total again). Arif Ashraf Employee panel does not show on page short code added toClosed   Amelia   Updated January 25, 2021 at 12:40pm   4 Most recent comment from [deleted]:You are welcome, Arif. Glad to see that, thank you for letting me know!If you have any other questions or issues feel free to open a new ticket and we will gladly help out.  Mat Last 7 days dataClosed Pre-purchase questions for wpDataTables   Updated January 25, 2021 at 12:08pm   2 Most recent comment from Aleksandar Vuković:Hello MatThank you for your interest in wpDataTables.At the moment, wpDataTables can only use date range filter, so you wouldn't be able to display 7 days of 14 days.The Spreadsheet will pull onl ... Markus Saalomon Employee rolesClosed Pre-purchase questions for Amelia   Updated January 25, 2021 at 11:53am   2 Most recent comment from [deleted]:Hi, Markus!Sorry for the delayed reply, we don't work on weekends.Thank you for your interest in Amelia!Amelia has 3 different roles: Admin, Manager and Employee. Employee can access their profil ... Melvin Brea ​ Two-way integration with Google Calendar.Closed   Amelia   Updated January 25, 2021 at 11:52am   8 Most recent comment from [deleted]:Hello Melvin,Apologies for replying a bit later, we don't work on weekends.Glad to see that you managed to find a solution to the issue you had, thank you for letting us know.If you have any oth ... Melvin Brea Rescheduling appointment at wrong time.Closed   Amelia   Updated January 25, 2021 at 11:50am   5 Most recent comment from [deleted]:Hello Melvin,Apologies for replying a bit later, we don't work on weekends.Thank you, I will get back to you then regarding this matter in the other ticket. Miriam Michalak Customer loginClosed   Amelia   Updated January 25, 2021 at 11:39am   9 Most recent comment from [deleted]:Hello Miriam, Glad to see that!If you have any other questions or issues feel free to open a new ticket and we will gladly help out.  [email protected] ConcernsClosed   Amelia   Updated January 25, 2021 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello there.Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, ple ...