Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi Amelia
I have clients complaining over getting reminders even though they have all ready booked a new appointment.
My setup is like this: I have a 6 month SMS reminder and a 7 month Email reminder. (6 and 7 months after their first booking.)
But it seems like the system is not recognizing/resetting a new booking with same mail if booked before 6-7 months ( before the original reminder) . It is not resetting the reminder interval according to the new booking. Hense the wrong reminder.
Why is the reminder system not resetting when a returning customer books a new appointment?
Hello Mikkel,
Thanks for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I've tried the credentials from the previous ticket, but seems like the creds are not correct.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
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