We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Martin Zibauer How to open calendar from custom button?Closed   Amelia   Updated March 15, 2021 at 10:50am   4 Most recent comment from Aleksandar Vuković:You're welcome, MartinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. michiiee How to adjust datepicker cssClosed   wpDataTables   Updated March 15, 2021 at 10:42am   5 Most recent comment from Aleksandar Vuković:You're welcome, MichaelIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alexandre Is there a way to allow non-users guests to book?Closed   Amelia   Updated March 15, 2021 at 10:38am   4 Most recent comment from Aleksandar Vuković:You're welcome, AlexandreIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sheila Zayas Google Maps API not workingClosed   Amelia   Updated March 15, 2021 at 10:22am   12 Most recent comment from [deleted]:Hi Sheila,thank you for letting me know!I apologize for the later response; we don't operate on weekends.The Google Map is only for back-end view, in Locations tab, and it is not being shown on f ... Guillaume PIVETTA Functionality and compatibilityClosed Pre-purchase questions for Amelia   Updated March 15, 2021 at 10:21am   2 Most recent comment from [deleted]:Hi, Guillaume!I apologize for the delayed response.And thank you for choosing Amelia.1. Is it possible to add a more developed contact form for each client booking an appointment? Are the data on thi ... Olle Neiman InformationClosed Pre-purchase questions for Amelia   Updated March 15, 2021 at 10:17am   2 Most recent comment from [deleted]:Hi Olle,thank you for taking interest in Amelia, and for reaching out to us.I apologize for the later response, as we don't work on weekends.Appointments in Amelia need to have a pre-set duration ... Helmut Berger Attachement File/URLClosed   Amelia   Updated March 15, 2021 at 10:09am   8 Most recent comment from [deleted]:Hello [email protected], Daniel, We implemented an option for the attachments to be sent to employees via email notifications in the released version 3.1 of Amelia https://wpamelia.com/change ... Paul Shears Gifting an AppointmentClosed   Amelia   Updated March 15, 2021 at 9:59am   2 Most recent comment from [deleted]:Hi Paul,thank you so much for reaching out to us; I apologize for the late reply as we don't work on weekends.There isn't such possibility in Amelia with its current built-in features, unfor ... Tim Gossett Product featuresClosed Pre-purchase questions for Amelia   Updated March 15, 2021 at 9:54am   4 Most recent comment from [deleted]:Hi Tim, thank you for the kind reply; I apologize for a later response, as we don't work on weekends.A client can book multiple spots at once in two instances: if they are booking Package of Se ... Stefan Vanluyten Display of notes in calendar viewClosed   Amelia   Updated March 15, 2021 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello StefanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our deve ... Ryan K Hodge Nothing happens when click the "create a table" button.Closed   wpDataTables   Updated March 15, 2021 at 9:35am   4 Most recent comment from Aleksandar Vuković:You're welcome, RyanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. alfredo zavala RESERVATION STATUS PROBLEMClosed   Amelia   Updated March 15, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello AlfredoI can only see the "Congratulations" screen, which is the same for approved and pending appointments, so can you please check the Appointments section in Amelia, and see if they're ... Ronald Brands Multiple booking is one sessionClosed   Amelia   Updated March 15, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Ronald,thank you for contacting us.I apologize for the late reply as we don't work on weekends.On a regular service booking, one booking can made at a time. If you set the service as recurring ... sonja I can't upgrade my AmeliaClosed   Amelia   Updated March 15, 2021 at 8:30am   4 Most recent comment from Aleksandar Vuković:Hello Sonja.As far as I can see, this license is currently active on canadianparalegalonline.caWe've deactivated the license from that website, so you should be able to activate it now. If the ... Francesca Still Woocommerce checkout issue and customization enquiryClosed   Amelia   Updated March 15, 2021 at 8:06am   2 Most recent comment from Aleksandar Vuković:Hello FrancescaThank you for your purchase.1. Does this happen to regular products, purchased through WooCommerce? Amelia is only sending the data of the appointment or event to WooCommerce, so there ...