We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Misty G. Amelia DashboardClosed   Amelia   Updated March 15, 2021 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello MistyThank you for your purchase, and sorry for the inconvenience.This can happen for a few reasons, but I can't say what caused it without taking a look.First - try to purge cache from yo ... Andrea Show Event DetailsClosed   Amelia   Updated March 15, 2021 at 1:29pm   2 Most recent comment from [deleted]:Hi Andrea,thank you for reaching out to us.I apologize for the late response, as we don't work on weekends.There isn't such possibility in Amelia with its current built-in features, unfortun ... Joel Rivera Login IntegrationClosed   Amelia   Updated March 15, 2021 at 1:24pm   2 Most recent comment from [deleted]:Hi Joel,thank you for contacting us.I apologize for the late response as we don't work on weekends.There isn't such possibility in Amelia with its current built-in features, unfortunately, a ... Joel Rivera Can not Update the PluginClosed   Amelia   Updated March 15, 2021 at 1:19pm   2 Most recent comment from Aleksandar Vuković:Hello JoelWhat issues are you having with the plugin (other than the update)?If you entered your purchase code in Amelia settings/Activation, and update should be offered in your Plugins section (on s ... Shota Ando How to change staff in charge on back-end.Closed   Amelia   Updated March 15, 2021 at 1:10pm   2 Most recent comment from [deleted]:Hi Shota,thank you for contacting!Sorry for the late response, as we don't work on weekends.Unfortunately at the moment staff can only be changed from the back end. On the front Customer Panel yo ... John Embedding wpdatatables in php generated pageClosed Pre-purchase questions for wpDataTables   Updated March 15, 2021 at 1:09pm   8 Most recent comment from Aleksandar Vuković:Hi again John You can try the following, but you will need some experience with writing SQL queries and using WP hooks. You can create table with query for example SELECT  user_id,  user_name,  us ... Eveline Power fields in booking widgetClosed   Amelia   Updated March 15, 2021 at 12:57pm   7 Most recent comment from Aleksandar Vuković:I'm glad to hear that!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sebastian Gendry How to style icons inside a wpDataTable?Closed   wpDataTables   Updated March 15, 2021 at 12:13pm   6 Most recent comment from Aleksandar Vuković:You're welcome, SebastianHonestly, I haven't even inspected for column width - good catch there. I'll forward this to our development team, so they can see if it can be replicated local ... Thomas James Latter Timezone DisplayClosed   Amelia   Updated March 15, 2021 at 11:52am   2 Most recent comment from [deleted]:Hi Thomas, thank you for reaching out to us.You can go to Amelia > Settings > General Settings, and activate the option Show booking slots in client time zone. In this way clients will see the appo ... Matt Ling Ling Fatal ErrorClosed   wpDataTables   Updated March 15, 2021 at 11:27am   3 Most recent comment from Aleksandar Vuković:Hello MattThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Matt Ling Ling Creating a chart from multiple stringsClosed   wpDataTables   Updated March 15, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi MattThank you for reaching out to us.You cannot use multiple string-type columns in wpDataCharts. Chart engines allow only one string type column. Can you show me your table and the chart in Excel ... Bruce Maples EmbeddingClosed   wpDataTables   Updated March 15, 2021 at 11:18am   2 Most recent comment from [deleted]:Hi BruceThank you for reaching out to us. Yes you can actually embed the table using iframe, the functionality should remain.Do let us know if there is anything else we can assist you with. Mandy Oldfield ServicesClosed   Amelia   Updated March 15, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi, Mandy! I apologize for the delayed response.And thank you for choosing Amelia.Unfortunately, it's not possible with the current built-in features in Amelia. But we are always looking for ide ... Elias Time ZoneClosed   Amelia   Updated March 15, 2021 at 11:01am   6 Most recent comment from [deleted]:Hello SCI, I will add your vote for this feature request, and you can also suggest it here, or check if there is the same feature request there and vote for it. It isn't planned , so we can ... Brian Custom MySql sourcesClosed Pre-purchase questions for wpDataTables   Updated March 15, 2021 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your interest in our plugin.Sure, you can use custom SQL queries and pull the data from the database into a table with them.There are some limitations, since our logic is bas ...