We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

THIERRY Notifications disappearigClosed   Amelia   Updated September 1, 2021 at 7:24am   6 Most recent comment from [deleted]:Hi Christopher,thank you for contacting back; we are aware of the issue and we will work on resolving it in the future.I wish you a wonderful day! ryuichi about amalia reserveClosed   Amelia   Updated September 1, 2021 at 7:20am   17 Most recent comment from [deleted]:Hi Ryuichi,thank you for the kind reply; as Liza advised this is the only one that we can find.As Amelia cannot create appointments that go over one day to another, it cannot process this unless there ... Kennet Jansson view client phonenumber in calendarClosed   Amelia   Updated August 31, 2021 at 11:13pm   2 Most recent comment from [deleted]:Hi, Kennet,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to customize the Appointment preview on the Calendar page.We are always looking for ideas on how to make ... Helene Integration of 2 calendars on different domainsClosed Pre-purchase questions for Amelia   Updated August 31, 2021 at 11:09pm   2 Most recent comment from [deleted]:Hi, Helene,Thank you for choosing Amelia.At the moment, it's not possible to "centralize" multiple Amelia installations with the current built-in features.However, you can try to use a workaroun ... Anton Multi-Service OptionClosed   Amelia   Updated August 31, 2021 at 10:38pm   6 Most recent comment from [deleted]:Anton,Yes, that's true: it's our most popular feature request.We couldn't implement it yet due to some code limitations. However, we recently got a few new members of our dev team, so n ... Morgane Bauer packageClosed   Amelia   Updated August 31, 2021 at 10:24pm   2 Most recent comment from [deleted]:Hi, Morgane,Thank you for choosing Amelia.I'm afraid, at the moment Packages require a pre-set number of Appointments for each included Service.The "custom" Packages feature is on our to-do lis ... Chris Amelia PopupClosed   Amelia   Updated August 31, 2021 at 1:06pm   2 Most recent comment from [deleted]:Hi Chris,thank you for reaching out to usIt needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up: [ameliabooking ... Marc SMS - 2 Employees - schedule roomsClosed   Amelia   Updated August 31, 2021 at 1:03pm   8 Most recent comment from [deleted]:Marc,Thank you for your kind words, on a behalf of my team I can say that we highly appreciate that!Yes, I totally agree with you: we received plenty of requests regarding this feature, and it wasn� ... Asrim Enok SMS not Arriving in Saudi Arabia RecipientClosed Pre-purchase questions for Amelia   Updated August 31, 2021 at 12:26pm   2 Most recent comment from [deleted]:Hi, Asrim,I responded to your comment under the public ticket, so I believe there's no need to duplicate the same information here.Please let us know if you have any other questions.Best Regards ... augusto herrera smsClosed Pre-purchase questions for Amelia   Updated August 31, 2021 at 12:25pm   6 Most recent comment from [deleted]:Asrim,I'm afraid, there's nothing we can do because we cannot find a workaround against country regulations.Could you please try to send a test SMS between 7 am and 9 pm, and see if it will ... Sheila Zayas PackagesClosed   Amelia   Updated August 31, 2021 at 12:04pm   2 Most recent comment from [deleted]:Hi, Sheila,Thank you for choosing Amelia.I'm afraid, at the moment it's only possible to check how many appointments were booked and how many of them remain only manually, by selecting the ... Bill Ang wpdatatable conflicts with dropdown menusClosed   wpDataTables   Updated August 31, 2021 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello BillI can't replicate that issue on your website:As you can see, on the page with the table, the "Sell Policies to us" works just like it works on "About us" page. Bill Ang i am not allowed to download why?Closed   wpDataTables   Updated August 31, 2021 at 10:42am   2 Most recent comment from Aleksandar Vuković:Hello BillI see this is a duplicate ticket, so it will be closed. Bill Ang i am not allowed to download why?Closed   wpDataTables   Updated August 31, 2021 at 10:41am   2 Most recent comment from Aleksandar Vuković:Hello BillAre you able to log into our store? If you are, you should be able to download the plugin from there.If you can't download it from there, try using another browser, as it's usuall ... Kazuki upgrading accountClosed   Amelia   Updated August 31, 2021 at 10:33am   11 Most recent comment from [deleted]:Hi Kazuki!Thank you so much for kindness and understandingIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.