We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jaap Grolleman TimezonesClosed Pre-purchase questions for wpDataTables   Updated September 3, 2021 at 10:18am   2 Most recent comment from Aleksandar Vuković:Hello JaapThank you for your interest in our plugin.You set the time zone in WordPress' General settings. If you enable "Show bookings in client time zone" in Amelia's general settings, you ... Steve Messere WPTables & Litespeed CacheClosed   wpDataTables   Updated September 6, 2021 at 7:30am   5 Most recent comment from Aleksandar Vuković:Hi again Steve.Our developers confirmed that we are planning to enhance the back-end of the plugin in the future. For now, we have a workaround for working with Litespeed Cache:We do not use wp_create ... Glenn Return list from specific categoryClosed   wpDataTables   Updated September 3, 2021 at 8:11am   8 Most recent comment from Aleksandar Vuković:Thanks for your feedback, Glenn.Unfortunately, as mentioned before, the constructor is just a helper, and you will often need to play with the resulting query to get the data you need.I'm glad t ... Gary CSS Error in generated Email codeClosed   Amelia   Updated September 3, 2021 at 8:10am   3 Most recent comment from Aleksandar Vuković:Hi again GaryAs Ivana mentioned - the issue has been forwarded to our development team, so they can fix it for one of our next updates.Until then, you can type your notification, and save it. Then, a ... Hilda Steyn booking timesClosed   Amelia   Updated September 2, 2021 at 10:04pm   2 Most recent comment from [deleted]:Hi, Hilda,Thank you for choosing Amelia.Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to ... ORION Domain changeClosed Pre-purchase questions for Amelia   Updated September 2, 2021 at 10:02pm   2 Most recent comment from [deleted]:Hi, Emmanuel,Thank you for your inquiry.Yes, sure.After the purchase, we will send you an email with credentials for the TMS Store, where you will be able to access your purchase code and plugin anyt ... Nicolas Customer panel asking logged in users to log-in againClosed   Amelia   Updated September 2, 2021 at 9:37pm   9 Most recent comment from [deleted]:Krishna,It's hard to say anything without taking a look from the inside.Please open a new private ticket under the "Amelia" category and provide us with a temporary WP Admin login.Also, please pr ... Alison FeaturesClosed Pre-purchase questions for Amelia   Updated September 2, 2021 at 9:24pm   2 Most recent comment from [deleted]:Hi, Alison,Thank you for your inquiry.Events I'm afraid, at the moment it's not possible. However, we will add a ticketing feature in the next update or the one after. Now it's only p ... Kevin Noonan google cal integrationClosed   Amelia   Updated September 2, 2021 at 9:08pm   2 Most recent comment from [deleted]:Hi, Kevin,Thank you for choosing Amelia.Could you please clarify if you just establish Google integration or it was working before?1. If you just established integration, please make sure you followe ... Popoviciu Adrian Module dialog(Edit entry)Closed   wpDataTables   Updated September 2, 2021 at 1:31pm   4 Most recent comment from Aleksandar Vuković:Of course, Adrian, we're here to help. Stefanie Pilz Events with Extras?Closed   Amelia   Updated September 2, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Stefanie,thank you for reaching out to usI'm afraid that extras are currently only available in Services, but we did receive requests to consider enabling them for Events as well in the future ... erwin packagesClosed Pre-purchase questions for Amelia   Updated September 2, 2021 at 12:59pm   2 Most recent comment from [deleted]:Hi Erwin,thank you for reaching out to usI'm afraid that clients aren't limited to which time and date they can book in packages; you can limit them only if that service is performed on a s ... Rodrigo Problems with schedulesClosed   Amelia   Updated September 2, 2021 at 12:58pm   6 Most recent comment from [deleted]:Tony,New Recurring Appointments can be booked only on the front-end booking form.Best Regards. Matthew Bambrick Customizing NotificationsClosed   Amelia   Updated September 2, 2021 at 12:38pm   2 Most recent comment from [deleted]:Hi Matthew,thank you for reaching out to usYou can create a Custom notification for purposes like these; my suggestion is that you make it as a scheduled one so that it would follow the booking appoin ... Adoptino Alonso Columns sorting in only one wayClosed   wpDataTables   Updated September 2, 2021 at 12:28pm   4 Most recent comment from Aleksandar Vuković:Hello again.Unfortunately, something like this is not possible. A lot of things would need to be changed in the code of the plugin, or you would have to include some hooks, depending on the table typ ...