As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Garbonso How to block off a time slot on a certain day, but not entire dayClosed   Amelia   Updated September 13, 2021 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hey GarbonsoAt the moment, it's not possible to add a time off within a day, but this suggestion has been forwarded to our developers, and it will be worked on in the future.For now, you would ne ... Daniel Plugin not LoadingClosed Pre-purchase questions for wpDataTables   Updated September 13, 2021 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your interest in wpDataTables.We're not familiar with this builder, and we can't guarantee that the plugin will work correctly with all themes, plugins and builders ... Dominik Dietrich Load multiple Events - 505 ErrorClosed   Amelia   Updated September 13, 2021 at 9:42am   7 Most recent comment from Aleksandar Vuković:Hello Dominik,This has something to do with the configuration of your database. It's allowing 1 - 2 logins per session. When Amelia triggers a few calls to the server, at the same moment it' ... Luca Ronchi Multiple bookings for the same serviceClosed   Amelia   Updated September 13, 2021 at 9:32am   4 Most recent comment from Luca Ronchi:Hi Liza, many thanks for the answer.Now it's much clearer and I am able to achieve a result more similar to what I have in mind.Have a good dayLuca Andrew Kennedy Error after deleting SQL columnClosed   wpDataTables   Updated September 13, 2021 at 9:08am   3 Most recent comment from Aleksandar Vuković:Hello AndrewThis could be related to the column's setup in the database.Can you please check the database structure of the table, and see if it's set to "NOT NULL". If that's how the c ... Jessie Brebner How to find the ID of a service in AmeliaClosed   Amelia   Updated September 13, 2021 at 8:35am   8 Most recent comment from [deleted]:Jessie,I'm sorry, I suddenly went blind yesterday and didn't notice the activated purchase code in the screenshot. I will be back to you by the end of the day or tomorrow.Best Regards. Tim Gerber UpgradeClosed   wpDataTables   Updated September 13, 2021 at 8:12am   4 Most recent comment from Aleksandar Vuković:You're welcome, TimYour license has been upgraded to Pro Lifetime. The purchase code remains the same, so you can now install the plugin on 2 more sites.Thank you!If you have any further question ... Roee Angel HighCharts xAxis styling problemClosed   wpDataTables   Updated September 13, 2021 at 4:08am   3 Most recent comment from Kevin Noll Noll:Roee Angel, did you find a solution to this problem? I am having the same issue. Sahil Chahal Amelia SettingsClosed   Amelia   Updated September 12, 2021 at 10:40pm   6 Most recent comment from [deleted]:Hi, Sahil,Ivana is out of the office, so I will respond to your ticket.We are glad to know that the issue was resolved.Please feel free to contact us if you have any other questions.Best Regards. samantha wakefield upgrading licenseClosed Pre-purchase questions for Amelia   Updated September 12, 2021 at 10:22pm   2 Most recent comment from [deleted]:Hi, Samantha,Thank you for choosing Amelia.Could you please clarify where you purchased your license from? Was it our TMS Store or AppSumo?Looking forward to hearing from you.  Daniel Recurring packagesClosed Pre-purchase questions for Amelia   Updated September 12, 2021 at 9:52pm   2 Most recent comment from [deleted]:Hi, Daniel,Thank you for your inquiry.I'm afraid, at the moment we don't have a subscription feature. It's on our to-do list. however, I cannot tell you precisely when it will be imple ... Jaap Grolleman Shortcodes import per ExcelClosed   wpDataTables   Updated September 12, 2021 at 9:10pm   2 Most recent comment from Aleksandar Vuković:Hey JaapSorry for the late response!It could be that you haven't enabled "Parse Shortcodes in strings" in wpDataTables' settings, or that you're using the shortcode in a single-line str ... Bernald Amelia featureClosed Pre-purchase questions for Amelia   Updated September 12, 2021 at 9:09pm   2 Most recent comment from [deleted]:Hi, Bernald,Thank you for your inquiry.I’m afraid it is not possible to book multiple appointments at once with current built-in features in Amelia. But it is on our to-do list for future updates. ... Devan Is it possible to change the sort order of services in the booking wizard?Closed   Amelia   Updated September 12, 2021 at 1:15pm   5 Most recent comment from Devan:Ok. That is all. Thanks. You can close the ticket now :) Sharon Kelly Error occured when updatingClosed   Amelia   Updated September 12, 2021 at 12:20am   8 Most recent comment from [deleted]:Sharon,Sure. Please let us know when it's up.Best Regards.