We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Regina Features of Amelia Basic vs Amelia ProClosed Pre-purchase questions for wpDataTables   Updated September 2, 2021 at 11:19am   2 Most recent comment from Aleksandar Vuković:Hello ReginaThank you for your interest in Amelia.The plugin has a lot of features, and I'll just point out a few:Integration with Google CalendarWebhooksPayPalMollie PaymentsStripe PaymentsWooCo ... Andrew style/formattingClosed   wpDataTables   Updated September 2, 2021 at 11:16am   2 Most recent comment from Aleksandar Vuković:Hello Andrew.Thank you for your purchase, and your kind words.The table is centered, but it goes beyond the container, so it looks like it's not centered:You can enable "Limit table width" when y ... Stephen GHOMMIDH Days with hours off ?Closed   Amelia   Updated September 2, 2021 at 11:03am   4 Most recent comment from [deleted]:Hi Stephen!Thank you for the kind replyYes, I'm afraid that 2 way sync only works for blocking the times; it cannot reflect events from Google to Amelia.It should block the available times if Ret ... Norm Sash Building a color palette in tableClosed   wpDataTables   Updated September 2, 2021 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello NormUnfortunately something like this is not possible. The plugin accepts string data or attachments, and pasting the hex code will not help.You would need to use conditional formatting to chang ... Edwin Dee how to make table rows collapsableClosed   wpDataTables   Updated September 2, 2021 at 9:21am   7 Most recent comment from Aleksandar Vuković:Hello EdwinOn the page you sent us, it seems to be working normally (please check the attached screen recording). Can you please check it out, and share more details with us if it's still not wor ... Rocky Swartz MySql QueryClosed   wpDataTables   Updated September 2, 2021 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello RockyAs per our documentation, using variables ( @ ), stored procedures, and nested queries are not supported, but you can prepare a MySQL view (which will return the data you need); call it � ... Roman exporting data in wrong formatClosed   wpDataTables   Updated September 2, 2021 at 9:12am   4 Most recent comment from Aleksandar Vuković:Hi again Roman. The 3rd party software that is responsible for export tables works if numbers contain both dot and comma in number. Here is the reference.I managed to get it to work correctly when I ... Michael Mierwinski No Results in SearchClosed   wpDataTables   Updated September 2, 2021 at 7:26am   30 Most recent comment from Aleksandar Vuković:Thanks for letting me know, MichaelwpDataTables is not a database management plugin, and we're using a 3rd party PHP SQL parser that's far from perfect. A simple query like "SELECT column F ... syoh25 refundClosed   wpDataTables   Updated September 2, 2021 at 6:49am   2 Most recent comment from Aleksandar Vuković:Hello syoh25Sorry to hear you won't be using the plugin after purchase.Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plug ... Richard Miles Creating LinksClosed   wpDataTables   Updated September 2, 2021 at 6:48am   3 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase, and sorry for the late response.Unfortunately, using the prefix you won't be able to do this. The plugin is pulling the data from the JSON file, and show ... Ljubo Amelia EventsClosed   Amelia   Updated September 1, 2021 at 11:19pm   2 Most recent comment from [deleted]:Hi, Ljubo,Thank you for choosing Amelia.Please try to clear the site and the browser cache.Also, please exclude pages with Amelia from caching plugin settings (if you use any of them).If that doesn&# ... Robin Tindall Application formClosed   Amelia   Updated September 1, 2021 at 11:02pm   2 Most recent comment from [deleted]:Hi, Robin,Thank you for reaching out to us.I'm afraid, it's not possible to add a separate form to the booking process, however, it is possible to ask questions/collect additional informati ... Raphael Nordier Updates of loco translateClosed   Amelia   Updated September 1, 2021 at 10:33pm   2 Most recent comment from [deleted]:Hi again, Raphael,Well, as far as I know, Loco Translate has a sync option, so, I believe, once you update the plugin, the language file should get sync with your previous translation.However, we did ... Leyla musleh packages of servicesClosed   Amelia   Updated September 1, 2021 at 10:29pm   2 Most recent comment from [deleted]:Hi, turistas,Thank you for choosing Amelia.1. I'm afraid, at the moment Appointments from a package can be booked only be the Customer on the Customer Panel. 2. A Customer can see the booked an ... omar m integration with learndashClosed Pre-purchase questions for Amelia   Updated September 1, 2021 at 10:18pm   2 Most recent comment from [deleted]:Hi, Omar,Thank you for your inquiry.I'm afraid, at the moment Amelia has no subscription feature.Also, it is not possible to book multiple appointments at once with current built-in features in ...