We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Adam Can't change field labelsClosed   Amelia   Updated September 1, 2021 at 10:00pm   2 Most recent comment from [deleted]:Hi, Adam,Thank you for choosing Amelia.1. Please try to disable the "Use already loaded Vue" option on the Customize page.2. If that doesn't help, please click on Reset, and then on Save on the ... ryuichi amelia-appointment mailClosed   Amelia   Updated September 1, 2021 at 9:52pm   6 Most recent comment from [deleted]:Ryuichi,I'm afraid, the price cannot be changed for the existing bookings. So, in this case, you probably will have to cancel them, and schedule again with the new price.Sorry for disappointing y ... Molly Connell paymentsClosed   Amelia   Updated September 1, 2021 at 1:33pm   2 Most recent comment from [deleted]:Hi Molly!Thank you for reaching out to us; please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as tha ... Paul A Warloski Events and VideoClosed   Amelia   Updated September 1, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi, Paul, Thank you for choosing Amelia. You can use Zoom integration or Google meet integration for that purpose. In both cases, online event links will be created automatically in Amelia. Please le ... Sho Hide Phone fieldClosed   Amelia   Updated September 1, 2021 at 10:45am   12 Most recent comment from [deleted]:Sho,I'm glad I could helpPlease feel free to contact us if you have any other questions.Best Regards. Wendell Jones EventsClosed   Amelia   Updated September 1, 2021 at 10:42am   2 Most recent comment from [deleted]:Hi, Wendell,Thank you for choosing Amelia.For that, you should cancel the Event first in Amelia -> Events -> Edit Event:After that, you will be able to delete it (in the same Event modal).Best Regard ... parv More modern login / register systemClosed   Amelia   Updated September 1, 2021 at 10:33am   2 Most recent comment from [deleted]:Hi, Parv,Thank you for choosing Amelia.I'm afraid, I can't tell you when exactly this feature will be implemented. But it is definitely on our to-do list. However, you can speed the process ... Jason Table has no rowsClosed Pre-purchase questions for wpDataTables   Updated September 1, 2021 at 10:33am   4 Most recent comment from Aleksandar Vuković:Hello RonUnfortunately, Jason never provided us with his credentials, so we weren't able to see what happened on his website.Please open a new, private ticket and provide us with as many details ... Philipp Gutermann Booking after Paying for X lessonsClosed Pre-purchase questions for Amelia   Updated September 1, 2021 at 10:29am   5 Most recent comment from [deleted]:Anytime Philipp, thank you!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arne De Belser Need all plugin files for customizationsClosed   Amelia   Updated September 1, 2021 at 9:58am   3 Most recent comment from [deleted]:Hi Arne and Adam,thank you for reaching out to usAmelia isn't an open-source plugin, so we won't be able to provide you with the source code due to our policy, I'm afraid.It probably ca ... Pawel Events inscription has been canceled without clicking on the cancellation linkClosed   Amelia   Updated September 1, 2021 at 9:52am   8 Most recent comment from Aleksandar Vuković:Hello PawelThe same email cannot be associated with multiple users in the database, so you can't assign it to multiple users. A workaround would be to disable "Check customer's name for exis ... ntelek Migrating WpDataTables plugin (only) to different siteClosed   wpDataTables   Updated September 1, 2021 at 9:47am   6 Most recent comment from Aleksandar Vuković:Hello again, ArchicodersNo, at the moment this is the only solution for migrating tables. Archicoders Assistance on exporting tables and charts.Closed   wpDataTables   Updated September 1, 2021 at 9:46am   2 Most recent comment from Aleksandar Vuković:Hello ArchicodersOther than cloning the site, another option would be to copy all database tables (wp_wpdatatable_#) along with tables wp_wpdatatables, wp_wpdatacharts, wp_wpdatatables_rows and wp_w ... Rebecca Still haven't received plugin after payingClosed Pre-purchase questions for wpDataTables   Updated September 1, 2021 at 9:17am   3 Most recent comment from Aleksandar Vuković:Hello RebeccaThank you for your purchase.We see that an email has been sent to you, but why you haven't received it is beyond us.Anyway, your purchase code is: 761EE-B572F-AF3A3-A8335-142D4You c ... Hanneke Kllaassen Goblet image in confirmation pageClosed   Amelia   Updated September 1, 2021 at 8:31am   5 Most recent comment from Aleksandar Vuković:Hello HannekeThis option has been removed with our last update where we included the new Customize feature. The image has been adjusted so the color can be changed, but the image itself can't be ...