As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Anna Bućkowska Flexible dates settingClosed   Amelia   Updated September 7, 2021 at 2:06pm   4 Most recent comment from [deleted]:Hi Anna!Thank you for the kind replyWe haven't received a lot of feedbacks for this feature; when we do, every client needs it to be specific in a different way, but it would be good to check out ... Fabienne Zanette front-end calendarClosed   Amelia   Updated September 7, 2021 at 2:00pm   2 Most recent comment from [deleted]:Hi Fabienne,thank you for reaching out to usYou can hide the Employee choice in Amelia > Customization.In that way clients won't see that there are multiple employees on the frontend. Naqib Multiple booking to cartClosed Pre-purchase questions for Amelia   Updated September 7, 2021 at 1:34pm   2 Most recent comment from [deleted]:Hi Naqib,thank you for taking interest in Amelia, and for reaching out to usAt the moment only a single product can be checked out in Woo with Amelia. If you need your clients to book more services a ... buaton export entries from a start date to an end dateClosed Pre-purchase questions for wpDataTables   Updated September 7, 2021 at 11:46am   2 Most recent comment from [deleted]:Hi buatonThank you for reaching out to us.1. To export only particular data you will need to filter the table and export the visible fields. In this case you would use a date range and then show all ... Lindi Janse van Rensburg minimum time required before bookingClosed   Amelia   Updated September 7, 2021 at 11:37am   11 Most recent comment from [deleted]:Lindi,1. Employee's working hours should be scheduled in the Employee's profile, not in the Amelia -> Settings -> Working hours and Days off (this tab is meant to be used for setting the ge ... Guido First Time Register of customerClosed   Amelia   Updated September 7, 2021 at 11:12am   2 Most recent comment from [deleted]:Hi Guido!Thank you for reaching out to usThis is sent by WordPress if you want to allow your customers access to the backend of Amelia, so that they can manage their appointments.This email cannot be ... reem melia is support SMS Saudi ArabiaClosed Pre-purchase questions for Amelia   Updated September 7, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi, Reem,Thank you for your inquiry.As far as I know, SMS notifications don't work flawlessly in Saudi Arabia since the country has extremely strict regulations regarding any advertising activiti ... Sergio Sedas OAuth Client ID & SecretClosed   Amelia   Updated September 7, 2021 at 11:03am   4 Most recent comment from [deleted]:Hi Sergio,thank you for contacting back; we don't have it on our roadmap at the moment, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on o ... Valentin Wettstein Feature questionClosed Pre-purchase questions for Amelia   Updated September 7, 2021 at 10:59am   2 Most recent comment from [deleted]:Hi, Valentin,Thank you for your inquiry.Basically, Amelia was created as a plugin for booking Appointments. Therefore, there are no built-in features for the rental business. But there are some worka ... Jeremy Hanke Using purchase code in existing downloaded plugin WordpressClosed   Amelia   Updated September 7, 2021 at 10:36am   2 Most recent comment from [deleted]:Hi, Jeremy,Thank you for choosing Amelia.Could you please tell if you were using Amelia Lite before? Because it sounds like the Lite version is still installed on your site. If so, please delete it f ... David Conditional LogicClosed   Amelia   Updated September 7, 2021 at 10:31am   2 Most recent comment from [deleted]:Hi, David,Thank you for choosing Amelia.I'm afraid, I have to disappoint you: conditional logic wasn't added yet. It's on our to-do list, however, I cannot tell you precisely when it w ... Carolina form fields notificationClosed Pre-purchase questions for Amelia   Updated September 7, 2021 at 10:28am   2 Most recent comment from [deleted]:Hi, Carolina,Thank you for choosing Amelia.I believe you are referring to Custom fields, is that correct?If so, you can add the corresponding placeholders to the email templates on the Notifications ... Eric Backend Problem ModalClosed   wpDataTables   Updated September 7, 2021 at 10:26am   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase.This is a conflict with something, that's for sure. Whether it's a conflict with the theme or another plugin I can't say.Issues like this usually ... Nicolas Marrot APIClosed   Amelia   Updated September 7, 2021 at 10:17am   6 Most recent comment from Aleksandar Vuković:Hello NicolasWe still don't have white label for AMelia, so modifying our styles is not possible. As mentioned before - JS files are modified (minimized) in the public version of the plugin (in ... Charles Gonzalez Integrating Payment Option in ColombiaClosed   Amelia   Updated September 7, 2021 at 9:32am   6 Most recent comment from [deleted]:Hi SajanThank you for sharing this I am sure it will be useful for many of our clientsHave a wonderful day!