Hi, ever since version 3.0.0, my client has had issues with double bookings on his site. It's weird because the slots don't seem to show up as available until a few hours before the booking starts. I'm in New Zealand, which is 12 hours ahead of UTC, so I'm wondering whether there's an issue with timezones. I've basically had to freeze at v2.9.1, but now the SMS notifications aren't working.
I tried upgrading to 4.0.1 last night and checked the slots weren't available for me, but got a call from him this morning saying that a bunch of his slots had been double booked overnight, and his non-working hours had also been ignored. How can this happen?
Please make sure that the WP time zone is set to the City and not to the UTC format. I doubt that can be the reason, but it's better to check anyway.
Regarding the double-bookings: please check if the "Allow booking above maximum capacity" and "Allow booking below minimum capacity" options are disabled in Amelia -> Settings -> Appointments. If they are enabled, then Customers will be able to book the same time slots multiple times.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Hi, ever since version 3.0.0, my client has had issues with double bookings on his site. It's weird because the slots don't seem to show up as available until a few hours before the booking starts. I'm in New Zealand, which is 12 hours ahead of UTC, so I'm wondering whether there's an issue with timezones. I've basically had to freeze at v2.9.1, but now the SMS notifications aren't working.
I tried upgrading to 4.0.1 last night and checked the slots weren't available for me, but got a call from him this morning saying that a bunch of his slots had been double booked overnight, and his non-working hours had also been ignored. How can this happen?
My client is very frustrated. Can you help?
Thanks
Hi, Caleb,
Thank you for choosing Amelia.
Please make sure that the WP time zone is set to the City and not to the UTC format. I doubt that can be the reason, but it's better to check anyway.
Regarding the double-bookings: please check if the "Allow booking above maximum capacity" and "Allow booking below minimum capacity" options are disabled in Amelia -> Settings -> Appointments. If they are enabled, then Customers will be able to book the same time slots multiple times.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Best Regards.
Hey Caleb,
Do you ever get a fix for this? It's happening to our client and it's causing chaos for them.
Any insight while I'm awaiting a reply from support would be greatly appreciated.
Cheers
Hello David
Caleb never responded to this, so we can't say if the issue he faced is the same that you're facing on your site.
I just responded to the other ticket you have open, so please respond there.
Kind Regards,
Aleksandar Vuković
[email protected]
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