We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

FREDRIK JONASSON WPdatatables rewrites my SQL queryClosed   wpDataTables   Updated January 24, 2022 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello Fredrik.Unfortunately, since wpDataTables is not a database management plugin, and is using a 3rd party PHP SQL parser, it's not expected that it works correctly with all statements you add ... bengolfrates BUG Events woo checkout infoClosed   Amelia   Updated January 24, 2022 at 10:00am   3 Most recent comment from Stanislav Snagovskiy:Greetings,Thank you, we are aware of this bug, It should be fixed this week.Please stay tuned for Amelia's updates https://wpamelia.com/changelog/.If you have any more issues or questions feel f ... Geuil group statutClosed Pre-purchase questions for Amelia   Updated January 24, 2022 at 10:00am   31 Most recent comment from Aleksandar Vuković:Hello NobelThe notifications are being sent based on the status of the appointment, not the customer, so this has not been changed yet.We have created a task for our developers to take a look at this ... IW Null values in chartClosed   wpDataTables   Updated January 24, 2022 at 9:11am   13 Most recent comment from Aleksandar Vuković:Hello again.Our developers believe that, when you're uploading the CSV, the value is an empty string which is neither NULL nor 0.You can add a condition for that as well: if (is_null($value) || $ ... Andrew Charts ErrorClosed   wpDataTables   Updated January 23, 2022 at 3:39pm   6 Most recent comment from Miloš Jovanović:Hi, Andrew.- Sorry for the inconvenience.Yes, for the time being, that is not possible, because the logic for creating charts requires one string type column(which includes string, and date…) and a ... Arian Hashemi Displaying PackagesClosed   Amelia   Updated January 22, 2022 at 12:44pm   4 Most recent comment from Marko Davidović:Hello Arian,Currently, there is no such feature built-in. You can use several package shortcodes but it won't be exactly like this for example: [ameliacatalog show=packages], [ameliabooking sho ... Sebastian Best Practices to Prevent Fake BookingsClosed   Amelia   Updated January 21, 2022 at 8:54pm   2 Most recent comment from Aleksandar Vuković:Hello SebastianThank you for reaching out to us. We are really sorry that you've met such a situation. How do you handle payments (using Stripe, PayPal, WooCommerce, Mollie, or on-site)? If you ... Ron Poppen Extra FieldsClosed   Amelia   Updated January 21, 2022 at 6:17pm   6 Most recent comment from Marko Davidović:Hello Ron, We are trying to help as best as we can. Thank you for making a suggestion every vote counts. If you have any more questions please feel to open another ticket. Javier Staging mode web designClosed   Amelia   Updated January 21, 2022 at 6:14pm   2 Most recent comment from Stanislav Snagovskiy:Hello Javier,Thank you for reaching out to us.Essentially you only need a database when it comes to booking and customers.There are around 47 tables with wp_amelia_ prefix in your database. Please no ... Wayne Huggard Additional Members information FieldsClosed   Amelia   Updated January 21, 2022 at 6:08pm   2 Most recent comment from Marko Davidović:Hello Wayne, Thank you for purchasing our product, and for reaching out to us.Currently, there is no such feature built-in.You can try membership plugins (like MemberPress, or Ultimate Member), those ... Tina SchedulingClosed   Amelia   Updated January 21, 2022 at 5:17pm   2 Most recent comment from Stanislav Snagovskiy:Hello Tina, Thank you for reaching out to us. Сould you provide me with more information and screenshots, regarding this issue? So I will be able to understand what do you mean, reproduce it, and hel ... Jarkko RefundClosed   wpDataTables   Updated January 21, 2022 at 1:59pm   2 Most recent comment from Miloš Jovanović:Hi, Jarkko- Thank you for reaching out to us.Your refund has been processed yesterday.Can you please double-check your PayPal account; if you still didn't receive your funds, they will be on you ... Shana Issues with scheduling service time slotsClosed   Amelia   Updated January 21, 2022 at 1:55pm   4 Most recent comment from [deleted]:Hi ShanaPlease check up, if:1) The Work Hours of the Employees assigned to this Service is correct and start from 9:00 AM.2) There's no Special Days for these Employees, configured to early hours ... Michael Webster Price Change if additional people are added to the booking.Closed   Amelia   Updated January 21, 2022 at 1:39pm   4 Most recent comment from [deleted]:Hi MichaelThank you for your suggestions. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list a ... bengolfrates Customer panel shortcode for profileClosed   Amelia   Updated January 21, 2022 at 1:38pm   2 Most recent comment from Marko Davidović:Hello, Thank you for purchasing our product, and for reaching out to us.We are not sure what do you mean exactly? The customer panel is designed so that you can offer your customers an easy way to tr ...