We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juergen Hoeflich woocommerce addon is not helpfullClosed   wpDataTables   Updated December 30, 2025 at 2:17am   1 Most recent comment from Juergen Hoeflich:I purchased the Pro Version (my previous version was from Envato, named Premium) because I need special product lists for our woo shop generated  (I am not professional concerning Sql queries) and I ... Aero Inconsistent spacing tableClosed   wpDataTables   Updated December 29, 2024 at 11:35pm   1 Most recent comment from Aero:I have inconsistent spacing in my table, even though it displays correctly in the editor. Do you know what could be the reason for this behavior? Mike Bug when hiding some rows.Closed   wpDataTables   Updated December 29, 2024 at 10:28pm   1 Most recent comment from Mike:Hi,I found a bug (I think).I am trying to hide some rows in our 'Commissions' spreadsheet.We have a column simply called 'Display'. If that column cell doesn't contain a "YES" ... Ted Northrup bug in front-end editingClosed   wpDataTables   Updated December 29, 2024 at 5:47pm   1 Most recent comment from Ted Northrup:In the table on the above page, there's a date column called Grabbed On.  When that field is set to Date/Time, WpTables throws a "duplicate record" error when adding a date/time.   I changed ... Quentin Charts settingsClosed   wpDataTables   Updated December 27, 2024 at 9:46pm   5 Most recent comment from Quentin:Thank you! Robert Emanuel cannot save new customersClosed   Amelia   Updated December 27, 2024 at 12:57pm   4 Most recent comment from Uroš Jovanović:Hello Robert, To resolve this now, for that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, clear the ... Jesse Inventory Improvement RequestClosed   Amelia   Updated December 27, 2024 at 12:53pm   2 Most recent comment from Uroš Jovanović:  Hello Jesse, To configure this in Amelia, you can set up custom pricing for your events through the Amelia > Events > Pricing page. You can create different ticket options with specific pr ... Cedric Urbain Bug in package bookingClosed   Amelia   Updated December 27, 2024 at 12:51pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... lohkienhao Can Amelia Support Multiple Studios?Closed   Amelia   Updated December 27, 2024 at 12:50pm   10 Most recent comment from Uroš Jovanović:  Hello, Please ensure that you are making changes directly on the staging site and performing checks on the front-end of the staging site as well. Sometimes changes made in the backen ... Debra Balestreri Event and customer edits not workingClosed   Amelia   Updated December 27, 2024 at 12:49pm   10 Most recent comment from Uroš Jovanović:Hello Debra, Additionally, you will need to create those orders manually on the Amelia > Events > Attendees page. Here's how: Go to Amelia > Events > Attendees in the WordPress dashboard. Click o ... krisna purbaya resourcesClosed   Amelia   Updated December 27, 2024 at 12:49pm   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Davide Notifiche di fine AbbonamentoClosed   Amelia   Updated December 27, 2024 at 12:11pm   4 Most recent comment from Uroš Jovanović:  Ciao Davide, Grazie per il tuo riscontro! Se hai bisogno di ulteriore assistenza o consigli, non esitare a contattarmi. christophe use surecart as a payment platformClosed   Amelia   Updated December 27, 2024 at 12:06pm   4 Most recent comment from Stefan Petrov:Hi Christophe, For the time being, I can forward this as a request to the developers. I can’t promise anything at this moment, but we would need to ensure that the SureCart integration is developed ... Paul Ungroup group appointmentsClosed Pre-purchase questions for Amelia   Updated December 27, 2024 at 9:57am   6 Most recent comment from Stefan Petrov:Unfortunatelly, you would need to remove it from this appointment and then book another appointment manually. The same procedure when you are creating a new appointment, you would just need to select ... Christian Hernandez Need Location ID Shortcode for EventsClosed   Amelia   Updated December 27, 2024 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, our dev team does not accept personal customization project at this time. In this article Amelia Shortcodes and Front-end Implementation y ...