We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aaron Woo Discount CodesClosed   Amelia   Updated January 7, 2025 at 8:11pm   3 Most recent comment from Stefan Petrov:Hi Aaron, Thank you for reaching out to us! Unfortunately, there isn’t an option for that because discount or coupon codes can only be sent through email notifications, which are received after a bo ... Jenna Klinner Accessibility - Focus IndicatorsClosed   wpDataTables   Updated January 7, 2025 at 4:52pm   1 Most recent comment from Jenna Klinner:Hello, In testing one of our tables for accessibility, we noticed that there are several elements that do not include focus indicators:The main search box for the tableThe column searches at the bott ... Mo Marid Inline EditingClosed   wpDataTables   Updated January 5, 2025 at 4:41pm   1 Most recent comment from Mo Marid:I am using WPDataTables to view and edit gravity forms entries in the front end.Is the inline editing not available for Gravity Forms? Also - how do I 'update' or 'apply changes' ... Nael URGENT! I updated to version 8.0.2, and now nothing appears on the front end!Closed   Amelia   Updated January 4, 2025 at 11:19am   3 Most recent comment from Nael:Thank you, you can closed this ticket i was wrong :) Mo Marid Wrong purchaseClosed   Master-Detail Tables for wpDataTables   Updated January 3, 2025 at 4:30pm   3 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Mona Hansen Bad Request when create tableClosed   wpDataTables   Updated January 3, 2025 at 2:44pm   1 Most recent comment from Mona Hansen:Hi,  I am new with the wpData Tables plugin, and I have problems with "Create a data table linked to an existing data source". I have a Google Spreadsheet and I followed the tutorial https://wpdata ... Fede Request for Calendar Display CustomizationClosed Pre-purchase questions for Amelia   Updated January 3, 2025 at 1:56pm   2 Most recent comment from Stefan Petrov:  Hello Fede, Thank you for reaching out to us. I assume you are referring to the front-end calendar (booking form). If so, the Date and Time step is displayed based on the previous service ... Willem Takens Event booking notification e-mails not beeiing sent, but cancellation e-mails are workingClosed   Amelia   Updated January 3, 2025 at 11:30am   6 Most recent comment from Marko Davidović:Hello again, Uros is out of the office so I will step in for him. If he made and changes we can say since he is not in the office but what matters is that all is working fine now.  Should you have an ... Celine Böse Cancellation linkClosed   Amelia   Updated January 3, 2025 at 11:26am   11 Most recent comment from Marko Davidović:Hello again, All should be fine now. We have tested this and you can see in the video in the attachment that all is working fine. Should you have any further inquiries, we kindly request that you open ... Jeremy Bromwell Event Tickets - WooCommerceClosed   Amelia   Updated January 3, 2025 at 11:17am   4 Most recent comment from Marko Davidović:Hello again, We thank you for that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help y ... Sang employee work hoursClosed   Amelia   Updated January 3, 2025 at 11:16am   40 Most recent comment from Stefan Petrov:  Hi Sang, Thank you for your email. No changes have been made since the moment we applied the fix. It's strange that it wasn't working with the fix, as it was specifically designe ... Vrushabh Infozzle Amelia continue button is not workingClosed   Amelia   Updated January 3, 2025 at 10:18am   2 Most recent comment from Stefan Petrov:Hello Vrushabh, Thanks for reaching out to us. Unfortunatelly, I'm not able to access your website. For some reason, it's not loading. I've tried the VPN option, as well. Is this the co ... Thomas Lin DSGVO KonformitätClosed   Amelia   Updated January 3, 2025 at 10:13am   2 Most recent comment from Stefan Petrov:Hallo Thomas, Vielen Dank, dass Sie uns kontaktiert haben. Ja, Amelia ist DSGVO-konform. Hier sind einige wichtige Punkte: In Amelia Einstellungen > Rollen > Kunde können Sie die Option aktivieren, m ... Luigi Aloi support paiment with satispayClosed   Amelia   Updated January 3, 2025 at 9:52am   2 Most recent comment from Stefan Petrov:Hello Luigi, Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Jeremy Choi Report for Events BookedClosed   Amelia   Updated January 3, 2025 at 9:08am   4 Most recent comment from Stefan Petrov:You are welcome, Jeremy. Looking forward to hearing from you regarding other questions.  Have a nice day!