We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nuray Kirch front-end editingClosed   wpDataTables   Updated December 24, 2024 at 3:58pm   13 Most recent comment from Miloš Jovanović:Hi Nuray, I am happy to see that works, I will thank our developer for the solution.Thank you for confirming it. You're very welcome, we are happy to help.As you know, if anything else comes up, ... Chris Request a refund on amelia booking pluginClosed   Amelia   Updated December 24, 2024 at 9:48am   4 Most recent comment from Marko Davidović:Hello again, We understand in that case just follow the instructions that we have sent you bellow.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on ... DANY LOPEZ SMS Notification Blocked GloballyClosed   Amelia   Updated December 24, 2024 at 7:50am   4 Most recent comment from Stefan Petrov:Hi Dany, That’s unusual—we haven’t encountered this issue before. Would you mind sharing the WP admin credentials for one of the sites, along with the SMS login credentials, so we can investigat ... Sara V 6.7.1 Download A.S.A.P. Please V 7.0.1 caused conflict with Jet PluginsClosed   wpDataTables   Updated December 24, 2024 at 4:02am   4 Most recent comment from Miloš Jovanović:Hi Sara,I am sending you the 6.7.1 Pro installation here, you can download it from my link.We are using a private message since this is a public ticket and sending of the premium installation is only ... Steve Walker Adding information to data labels (apexcharts)Closed   wpDataTables   Updated December 23, 2024 at 9:33pm   2 Most recent comment from Miloš Jovanović:Hello,Apologies for all the waiting time.In regards to passing the percentage symbol from a table to the chart : This can't be inherited from the table's prefix or suffix, so you will need t ... Luke Gilde Google SheetsClosed   wpDataTables   Updated December 23, 2024 at 6:54pm   1 Most recent comment from Luke Gilde:Hello,I would like to know if it is possible to link to a Google Sheet that contains links to external URLs, and have those links be clickable in the table on my website. Right now, changing the colum ... Adam Donatelli Not able to edit event & Not able to add more eventsClosed   Amelia   Updated December 23, 2024 at 2:22pm   2 Most recent comment from Uroš Jovanović:Hello Adam, Can you please let me know if there is any customer or employee with the same email as the admin user with which you were logged in when this error occurred? If that is the case, you shoul ... Sameh A How can I set up payment for a series of classes/appointments.Closed   Amelia   Updated December 23, 2024 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Sameh, Thank you for reaching out. Yes, you can use the "Packages" feature in Amelia to allow customers to book a series of classes with a single payment and registration. Here's how you ca ... christophe bug reportClosed   Amelia   Updated December 23, 2024 at 1:59pm   5 Most recent comment from Stefan Petrov:Hi christophe, No problem, you are welcome. Looking forward to hearing from you regarding other questions or issues. Have a nice day! lucas Google Calendar Sync Issue: Events Not Being Inserted into CalendarClosed   Amelia   Updated December 25, 2024 at 12:50pm   5 Most recent comment from Uroš Jovanović:Hello Lucas, Unfortunately, the https://ecoledesurf.re/wp-admin/ URL doesw not work and thus i cannot log into your website. Can you please provide me with the updated admin login URL and I will assi ... Ludovic Bablon Outlook CalendarClosed   Amelia   Updated December 23, 2024 at 1:46pm   2 Most recent comment from Uroš Jovanović:Hello Ludovic, Thank you for reaching out. For the integration with Outlook, only one Outlook account is used for the actual integration, but you can connect an unlimited number of Outlook accounts to ... Mario White Creacion de App en Meta BusinessClosed   Amelia   Updated December 23, 2024 at 1:15pm   5 Most recent comment from Uroš Jovanović:  ¡Hola Mario! Gracias por la información y las imágenes proporcionadas. Lo revisaré con más detalle y te haré saber tan pronto como tenga una respuesta clara. ¡Gracias por tu pacienc ... Erupt Media PackagesClosed   Amelia   Updated December 25, 2024 at 12:41pm   8 Most recent comment from Uroš Jovanović:  Hello, We have since released version 8.0 of the Amelia plugin. Please install the latest version, clear the cache, and let us know if the issue persists. If the problem continues, we will ... Peg Joseph I purchased the Standard plan, but the Amelia options that require this plan are still locked. I would like your assistance as soon as possible. Thank you!Closed   Amelia   Updated December 23, 2024 at 1:03pm   16 Most recent comment from Uroš Jovanović:Hello Peg, The issue seems to be that the email is not registered. Can you please create another user with my specific email and let me know if it works or not: [email protected] Looking f ... Barbara Freudenschuss Confirmation E-Mails not being sentClosed   Amelia   Updated December 23, 2024 at 1:01pm   10 Most recent comment from Stefan Petrov:  Hi Barbara, Yes, I couldn’t reproduce the issue at all. I meant the email hosting provider. By default, we always recommend using Gmail or Outlook, but since you are using a custom one, ...