We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

angel question service/eventClosed Pre-purchase questions for Amelia   Updated December 25, 2024 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Angel, Thank you for reaching out! With Amelia, you can definitely set up weekly group classes with specific schedules and pricing: Yoga Class on Wednesdays (8–9 PM) You can create a Recurrin ... varia bonora PackageClosed   Amelia   Updated December 25, 2024 at 11:20am   4 Most recent comment from Uroš Jovanović:Hello Varia, Thank you for your patience and for running the test. Yes, you are correct—if an appointment from an expired package is canceled, the lesson will not be returned to the package. This is ... Himanshu Getting the Current language aware service nameClosed   Amelia   Updated December 25, 2024 at 9:35am   2 Most recent comment from Stefan Petrov:Hello Himanshu, Apologies for the delayed answer. Each service has a 'translations' property (JSON). For example, if you want to get the service name translations, you can access them like t ... krisna purbaya reorder appointmentClosed   Amelia   Updated December 25, 2024 at 8:51am   6 Most recent comment from Marko Davidović:Hello again, Hopefully, this thia will be implemented in the future but we can not make any promises at this time. We wish you all the best and hope you have a wonderful day ahead.  Arthur Synchronisation Google CalendarClosed   Amelia   Updated December 25, 2024 at 8:45am   2 Most recent comment from Marko Davidović:    Hello there, Thank you for reaching out to us. You can do that easily you just need to check for 3 things 1. You have option Remove Google Calendar Busy Slots in Google Settings in Amelia plu ... Sandrea cancel account... I'm within 15 daysClosed   Amelia   Updated December 25, 2024 at 7:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit ... Peter Brom Creating Datatable with google spreadsheetClosed   wpDataTables   Updated December 24, 2024 at 11:55pm   2 Most recent comment from Miloš Jovanović:Hi Peter, For this - you can use our dynamic placeholder  %CURRENT_USER_EMAIL% – this placeholder will be replaced with the email of the currently logged-in user (if the user is logged in). Please ... Lucas Petrášek Compatibility Issue Between WPDataTables and ElementorClosed   wpDataTables   Updated December 24, 2024 at 11:02pm   5 Most recent comment from Miloš Jovanović:Hello Lucas, You're welcome, I am happy to advise and of course, what matters most is that you already managed to solve the issue - and with our future Plugin versions, it should not happen again ... Kalanidhi Renew wpdatatables pluginClosed Pre-purchase questions for wpDataTables   Updated December 24, 2024 at 10:44pm   2 Most recent comment from Miloš Jovanović:Hi Kalanidhi, Discounts can not be applied to licence renewals. If you wish to take advantage of our discount period - You can cancel your subscription and purchase a new licence with the discount app ... Konraad highchartClosed   wpDataTables   Updated December 24, 2024 at 10:33pm   2 Most recent comment from Miloš Jovanović:Hi Konraad, We released a new wpDataTables Update 7.1, which fixes this issue for HighCharts and the Highchart Stock charts. Please update and purge the cache of your Site - after that, refresh the Pa ... Joe Tatarian Charts displaying endless decimal pointsClosed   wpDataTables   Updated December 24, 2024 at 7:31pm   9 Most recent comment from Miloš Jovanović:Hi Joe, My sincere apologies once again for all this waiting time.We had an error on this ticket again, it somehow got flagged as 'replied'.We are working on moving to a new ticket system so ... Chris Bryce Elementor dropdown/hamburger menus don't work for 7.01Closed   wpDataTables   Updated December 24, 2024 at 6:45pm   5 Most recent comment from Miloš Jovanović:Hi guys,Just following up on this issue.@Peter - The error which you have shown on the console from your browser developer tools, this is the bug for which our developers made that fix for, so it is s ... Peter Davenport Conflict with ElementorClosed   wpDataTables   Updated December 24, 2024 at 6:36pm   3 Most recent comment from Miloš Jovanović:Hi Peter, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pati ... Eddie wpDataTables causing errorClosed   wpDataTables   Updated December 24, 2024 at 5:43pm   4 Most recent comment from Miloš Jovanović:Hello,Our developers released a new Update 7.1 which has a fix for this bug, that throws the error "elementor is not defined" in the browser developer console. That is usually manifested by Elementor ... Michael Rieder Error in Highcharts TreemapClosed Pre-purchase questions for wpDataTables   Updated December 24, 2024 at 4:06pm   2 Most recent comment from Miloš Jovanović:Hello, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patienc ...