We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kellee Davidson creating unique appointments, services not showing in booking calendar, more questionsClosed   Amelia   Updated January 3, 2025 at 8:48am   2 Most recent comment from Stefan Petrov:Hello Kellee, Thank you for reaching out! Our business hours are from 8 AM to 7 PM, but please note that we do not offer live support during this time. We strive to provide the best support to each cu ... Maria Pago con Google PayClosed   Amelia   Updated January 3, 2025 at 8:33am   2 Most recent comment from Stefan Petrov:Hola Maria, ¡Gracias por contactarnos! Lamentablemente, en este momento, solo está disponible la opción de tarjeta de crédito dentro de la integración de pagos de Stripe. Otras opciones de pago n ... JOHN Stripe..Closed Pre-purchase questions for Amelia   Updated January 3, 2025 at 8:06am   5 Most recent comment from Marko Davidović:Hello again, Envato does have license to resell court licenses but only standard one. You do do get online payment methods there with that license. We would advise you to purchase from our site direct ... Jessica Rieken Events feature not workingClosed   Amelia   Updated January 3, 2025 at 7:48am   3 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3782582/ For future reference, please don't open ... Kirsten Boston Booking form page has disappeared and I cannot download latest pluginClosed   Amelia   Updated January 3, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and we can see the booking form As far as we can see all is working fine and there is no issue. Should you have any further inquiri ... Eduard Vivar Mompel - CROnuts Agency Technical limitationsClosed   Amelia   Updated January 3, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time you can set custom fields per service and event not per package So what y ... Jeremy Choi Can't See Settings in BackendClosed   Amelia   Updated January 3, 2025 at 6:35am   7 Most recent comment from Marko Davidović:Hello again, You are welcome, and we are glad that all is working fine now. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly ... Richard Sherman Conditional Pricing options (Buy one Get one)Closed   Amelia   Updated January 3, 2025 at 6:32am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Miguel Vega Sancho I need to conect paypal to my ameliaClosed   Amelia   Updated January 3, 2025 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It can happen that this someone manually or automatically your hosting provider change it to lite version. There has been several such cases with hosting ... jamal Amelia booking not working with sitegroud optimization pluginClosed   Amelia   Updated January 3, 2025 at 6:31am   22 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... fei About the Order of the List of Values in a Pull-DownClosed   wpDataTables   Updated March 2, 2025 at 3:17am   3 Most recent comment from fei:Still waiting? Ruth Stevens Table formatClosed   wpDataTables   Updated February 21, 2025 at 7:58pm   2 Most recent comment from Ruth Stevens:OK, It's now 21FEB25.  Are you planning on answering my question? Ted Northrup WpTables SecurityClosed   wpDataTables   Updated December 31, 2025 at 3:32pm   2 Most recent comment from Miloš Jovanović:Hi Ted, I am not sure if I fully understood what is needed exactly in terms of security. For editing access - We have a built-in option, in the table editing settings, find "Editor roles".Here, you ca ... Fulvio Galli Tables refreshes when scrolling pageClosed   wpDataTables   Updated December 31, 2025 at 12:28pm   7 Most recent comment from Miloš Jovanović:Hello @shu, We can apply the JS fix for you, if you need us to do that, please create a new private ticket and send us the URL of your Site along with Administrator user credentials and FTP credential ... Samuel Whole Booking system is Crashed after updating to the lastest versionClosed   Amelia   Updated December 31, 2025 at 12:25pm   2 Most recent comment from Uroš Jovanović:Hello Samuel, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3791936/ For future reference, please don't open ...