We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bert ernie IntegrationsClosed Pre-purchase questions for Amelia   Updated December 31, 2025 at 10:56am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Once the booking it made and the customer checks out, can I redirect them to a custom checkout page of give the option to continue shopping so they ad ... Oleksandr Dolynskyi Try Out Amelia Free VersionClosed Pre-purchase questions for wpDataTables   Updated December 31, 2025 at 10:21am   2 Most recent comment from Miloš Jovanović:Hello, We do not have a premium version as a Free trial which you could install on your website. The free installation only has the Lite Amelia installation; but we have pages with Demos, that you can ... Eventik Unable to Edit Gravity Form Dynamic FieldsClosed   Gravity Forms integration for wpDataTables   Updated December 31, 2025 at 10:17am   3 Most recent comment from Miloš Jovanović:Hi Eventik, At the moment, it is still not possible to edit any field which was made by a Gravity add-on, such as nested forms and Populate anything.We also can't confirm that our table will prop ... chrisburr EDIT MODAL Compatibility with Gravity WizClosed   Gravity Forms integration for wpDataTables   Updated December 31, 2025 at 10:15am   4 Most recent comment from Miloš Jovanović:Hi Eventik, At the moment, it is still not possible to edit any field which was made by a Gravity add-on, such as nested forms and Populate anything.We also can't confirm that our table will prop ... Shannon Phillips Cache issue in the booking formClosed   Amelia   Updated December 31, 2025 at 9:32am   6 Most recent comment from Uroš Jovanović:Hello Shannon, Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his working hours. Working hours w ... Hugo Valcourt LocaleClosed   Amelia   Updated December 31, 2025 at 8:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Cara Calendar availabilityClosed   Amelia   Updated December 31, 2025 at 8:09am   5 Most recent comment from Marko Davidović:Hello again, We will close this ticket and were are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Audrey Arcelli backendClosed   Amelia   Updated December 31, 2025 at 7:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, Amelia can only exist in WordPress environment so you can not share link from one event but you need to sent them page from the event. In your case y ... Fafnir Add Table to WP Site (Basic Question)Closed   wpDataTables   Updated December 31, 2025 at 7:20pm   2 Most recent comment from Fafnir:For others with the same issue - the workaround is to edit in code editor:I still think that there should be an easier option though. Fafnir ActivationClosed   Formidable Forms integration for wpDataTables   Updated December 30, 2025 at 9:50pm   2 Most recent comment from Fafnir:This has been resolved:--> I needed to install Formidable Forms first 😅 Nagibe El Morabet Booking system doesn't work. It's stuck on calendarClosed   Amelia   Updated December 30, 2025 at 2:53pm   2 Most recent comment from Uroš Jovanović:Hello Nagibe, Thank you for reaching out. I’m sorry to hear that you're experiencing issues with the Amelia booking system. To better understand the problem, could you please provide a screen r ... Cara Extra pricingClosed   Amelia   Updated December 30, 2025 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Cara, To hide the extra options when the value is $0.00, you can use the following custom CSS code: .amelia-v2-booking #amelia-container .am-fs__extras-card__header-right .card-text:contains(&# ... Lidia Fallo al integrar WhastappClosed   Amelia   Updated December 30, 2025 at 12:25pm   6 Most recent comment from Stefan Petrov:Hola Lidia, Las notificaciones programadas son independientes de las "estándar" y requieren configuraciones diferentes. Aunque se pueden configurar a través de CPanel, recomendamos utilizar el plugi ... Simon Schmidt Appointment Booking 2.0Closed   Amelia   Updated December 30, 2025 at 11:55am   15 Most recent comment from Uroš Jovanović:  Hello Simon, Thank you for your message. Unfortunately, there is no option to change the congratulations picture that appears when a tour is booked. Regarding the issue with the table tag, ... David Dynamic 'Add to Google & Outlook Calendar' links to add to notification emailsClosed   Amelia   Updated December 30, 2025 at 10:51am   2 Most recent comment from Uroš Jovanović:Hello David, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...