We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alessio Alagna Upgrade StarterClosed   Amelia   Updated January 9, 2025 at 10:33am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Sales and promotions do not apply to upgrades and renewals so we suggest that you ask for a refund and then to purchase new license on sale. This way ... Ronnie Boy S. Altamira Amelia - Events Calendar, Calendar Javascript methodsClosed   Amelia   Updated January 16, 2025 at 12:48pm   5 Most recent comment from Marko Davidović:Hello again, Unfortunately, there is no such method available. However, you can filter the events displayed on the calendar by preselecting event parameters in the shortcode: Or, if you need to get e ... Andrew Support on how to set up zoom as appointment locationClosed   Amelia   Updated January 9, 2025 at 10:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create this locations in locations section you can call locations Zoom or online or something similar. Should you have any further inquiries, ... Remi444 Trouble setting up service time slots.Closed   Amelia   Updated January 9, 2025 at 9:25am   8 Most recent comment from Stefan Petrov:Hi Remi, Apologies for the delayed response! I was just about to reach out when I noticed that you’ve already found the solution—great job! As you may have already observed, when this option is en ... Karelia Carcasses How can I add more than one employee to my appointment from Amelia's Calendar?Closed   Amelia   Updated January 9, 2025 at 9:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At the moment, there is no built-in feature in Amelia that would allow assigning two Em ... Joshua Jia Zoom integration and Auto-AcceptClosed   Amelia   Updated January 9, 2025 at 8:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... MONICA Doubt about pluginClosed Pre-purchase questions for Amelia   Updated January 9, 2025 at 8:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia can only exist in WordPress environment so it needs to be placed on page in Word ... iman Google Bussines Profile BottunClosed   Amelia   Updated January 9, 2025 at 8:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Amelia can only exist in WordPress environment so it needs to be placed on page in Word ... Richard Arto All SMS notifications stopped going out after Nov 11, 2024Closed   Amelia   Updated January 9, 2025 at 8:35am   7 Most recent comment from Marko Davidović:Hello again, In that case you need to reach out to the DevOps of your server or reach out to your hosting provider, and ask them to ask the DevOps to do a network ping test towards our server. Should ... Sarah Hiding the Price Field in the Footer of the Package SelectionClosed   Amelia   Updated January 9, 2025 at 8:29am   4 Most recent comment from Stefan Petrov:You are welcome, Sarah. I'm glad that I could help.    Irena Issue to upload pages on AmeliaClosed   Amelia   Updated January 9, 2025 at 8:21am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We sincerely apologize for not responding to you sooner. Due to national and religious holidays, we had several consecutive days off. We usually respond ... Mateusz Kopacz Filtering issueClosed   wpDataTables   Updated January 8, 2025 at 5:31pm   4 Most recent comment from Miloš Jovanović:Hi Mateusz, Thank you for this confirmation, I will advise our devs to be aware that this detail should be added to the description of the bug for Fixed headers.I will show you a way if you wish to ap ... Bruce Hooke wpDataTables and user filtering of large data setsClosed Pre-purchase questions for wpDataTables   Updated January 8, 2025 at 4:11pm   2 Most recent comment from Miloš Jovanović:Hi Bruce,Yes - For a use-case like that, when you plan to have several thousand rows of data, the best way is to go for our server-side processing feature.You can learn more about how it works here;A ... Irena Pro upgradeClosed   Amelia   Updated January 8, 2025 at 3:15pm   4 Most recent comment from Stefan Petrov:Hi Irena, I see now that this ticket is related to your other one which I already responded. We have a notice about our break. Apologies again for the inconvenience. Rik Upgrade from standard to Pro ?Closed Pre-purchase questions for wpDataTables   Updated January 8, 2025 at 3:03pm   2 Most recent comment from Miloš Jovanović:Hello, Yes, you can start with the Standard licence - then later on it will be very easy to upgrade if needed.Here is how upgrading of the licences works : Licenses can be upgraded to higher tiers thr ...