We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aimee Tomney Ameila plugin has stopped workingClosed Pre-purchase questions for Amelia   Updated May 11, 2022 at 6:42am   6 Most recent comment from Marko Davidović:Hello Aimee,We have responded to you on a new ticket. You can send us credentials, we're not sure it's an issue to Amelia, but we can stay and see what it's about. In the second ticket ... martin CouponsClosed   Amelia   Updated May 11, 2022 at 6:23am   2 Most recent comment from Marko Davidović:Hello Martin, Thank you for purchasing our product, and for reaching out to us.Not exactly. Our coupon code will be sent after the customer schedules x number of the same appointments (with the same s ... Nicole MacKenzie Formatting Amelia for my businessClosed   Amelia   Updated May 11, 2022 at 1:07am   2 Most recent comment from Uroš Jovanović:Hello Nicole,Thank you for reaching out to us.We have a plan to add this feature in one of the future updates but there is no ETA at the moment.Please reach out to us if you have any other questions. Sabrina Michaud Lost password link not workingClosed   Amelia   Updated May 10, 2022 at 11:47pm   7 Most recent comment from Miloš Jovanović:Hi, Sabrina I agree.  We will do our best to implement it in the future, I will suggest it to the developers. I just forgot to add - there is a workaround, if you want to allow employees access to ... Pablo Hernandez Display services for specific usersClosed   Amelia   Updated May 10, 2022 at 11:24pm   2 Most recent comment from Uroš Jovanović:Hello Pablo,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in t ... Giovanna Limit width on desktop + Scrollable on mobileClosed   wpDataTables   Updated May 10, 2022 at 5:42pm   5 Most recent comment from Miloš Jovanović:Hi, NoraI have passed this to our developers as a suggestion for improvement in the future.I can't say an ETA when they will start working on it, but hopefully soon.You can also add any sugges ... Rajat Agarwal Microsoft Teams IntegrationClosed Pre-purchase questions for Amelia   Updated May 10, 2022 at 3:57pm   5 Most recent comment from Miloš Jovanović:Hi, RajatSorry for the delay.- Unfortunately, sorry to disappoint you, but at this moment we don't have any solution or workaround to skip that first "Continue" step as you described.I will pass ... Manuel events list date filter - selecting a date range would be usefulClosed   Amelia   Updated May 10, 2022 at 3:43pm   4 Most recent comment from Miloš Jovanović:Hi, ManuelSorry for the delayed response.I can absolutely understand what you mean.We take very high value from users helping us suggest improvements/find bugs, and it saves our developers a lot of ... Anna Stranack, Rachelle Greer Update 4.5Closed   Amelia   Updated May 10, 2022 at 1:47pm   6 Most recent comment from Uroš Jovanović:Hello Anna,Thank you for providing me with the update.Since my last reply, the new version of the Amelia plugin has been released (4.6). You will not lose any settings when you install the latest vers ... Kikou Booking day instead of hoursClosed Pre-purchase questions for Amelia   Updated May 10, 2022 at 1:33pm   2 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for reaching out to us.This service would be available on all days, but with this script, you could change it to say "Book This" (or anything else), except for actual time sl ... Jane How Amelia world in EuropeClosed Pre-purchase questions for Amelia   Updated May 10, 2022 at 1:30pm   2 Most recent comment from Miloš Jovanović:Hi, JaneThanks for showing interest in AmeliaFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Leszek Piątek Additional fields in eventsClosed   Amelia   Updated May 10, 2022 at 12:50pm   2 Most recent comment from Uroš Jovanović:Hello Leszek,Thank you for reaching out to us.We have a plan to add that feature in one of the future updates, but there is no ETA at the moment.Please reach out to us if you have any other questions ... Tim Davis Payment processing error - StripeClosed   Amelia   Updated May 10, 2022 at 12:01pm   6 Most recent comment from Miloš Jovanović:Hey, TimSorry for the waiting time.Thanks for the Admin access; we have just done a quick Test,i am hoping we haven't disrupted anything in your flow of the business;we have switched Stripe into ... Christophe Front-end customers panel ErrorClosed   Amelia   Updated May 10, 2022 at 11:50am   23 Most recent comment from Uroš Jovanović:Hello Christophe,Does this issue occur only with the customers that I mentioned below?Looking forward to your reply. Saeed Heidari why discount not be available ?Closed Pre-purchase questions for wpDataTables   Updated May 10, 2022 at 12:29pm   6 Most recent comment from Miloš Jovanović:Hey, SaeedUnfortunately, we are not able to provide a specific discount from our end, but there is a 20% discount coupon if you'd like, on this page.I am hoping that will help.