We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gerhard Reus Event time not showingClosed   Amelia   Updated May 11, 2022 at 1:17pm   4 Most recent comment from Marko Davidović:Hello Gerhard,I understand what you mean I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lot of customers requ ... Harith Jayasena Different Prices for Different CountriesClosed   Amelia   Updated May 11, 2022 at 1:04pm   4 Most recent comment from Marko Davidović:Hello Harith, Unfortunately, currently, this feature is not built-in in Amelia.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list ... Edmondo Custom form fieldsClosed   Amelia   Updated May 11, 2022 at 12:49pm   2 Most recent comment from Marko Davidović:Hello Edmondo, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. Our custom filed are fixed they are not dynamic and ... Sylvie Hanna google calendar and AmeliaClosed   Amelia   Updated May 11, 2022 at 11:47am   4 Most recent comment from Miloš Jovanović:Hi, SylvieSorry for the delayed response.I see what you mean. We will not touch anything for now.If you notice anything, please let us know and we will help.Thank you Tobias Blad-Stahl How to get the basic version runningClosed Pre-purchase questions for Amelia   Updated May 11, 2022 at 11:28am   3 Most recent comment from Uroš Jovanović:Hello Tobias,Glad to hear that the issue has been resolved.Please reach out to us if you have any other questions. Ferdi Notifications to all customersClosed   Amelia   Updated May 11, 2022 at 11:00am   2 Most recent comment from Marko Davidović:Hello Ferdi, Thank you for purchasing our product, and for reaching out to us.Not that cant be right of course you are correct. Please send us screenshots of your notifications to see which placehold ... Alexandre Pepe booking procedureClosed   Amelia   Updated May 11, 2022 at 10:55am   4 Most recent comment from Marko Davidović:Hello Alexandre,You're welcome, and I absolutely agree with you and understand you. The screenshot I sent you is from my site, the date selected remains and it is visible (in my case the purple c ... Daniel Include tax in price with WooCommerce ingegrationClosed   Amelia   Updated May 11, 2022 at 10:11am   4 Most recent comment from Aleksandar Vuković:Hello SimonTaxing and invoices are still on our "To-Do" list, and we hope they will be implemented in the next couple of months, but we can't promise that. Grohman ResponsiveClosed   wpDataTables   Updated May 11, 2022 at 9:34am   4 Most recent comment from Aleksandar Vuković:Hello again.With this email address ([email protected]) we can see that you have only one purchase for wpDataTables, made on Oct 31, 2019. This subscription has, however, been canceled on Nov 2, 20 ... John Limit Table to a certain amount of recordsClosed   wpDataTables   Updated May 11, 2022 at 9:25am   6 Most recent comment from Aleksandar Vuković:You're welcome, John.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Julien Aflalo Book multiple events at the same timeClosed   Amelia   Updated May 11, 2022 at 8:54am   2 Most recent comment from Marko Davidović:Hello Julien, Thank you for purchasing our product, and for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. All appointments and events must be booked separately ... CAROLINA Duración de los serviciosClosed   Amelia   Updated May 11, 2022 at 8:07am   2 Most recent comment from Marko Davidović:Hello Carol, Thank you for purchasing our product, and for reaching out to us.In order to be able to change the length of the time slots as desired, you need to set the default time slot in Amelia / s ... Noel Sigurd persson CampingClosed Pre-purchase questions for Amelia   Updated May 11, 2022 at 7:54am   2 Most recent comment from Marko Davidović:Hello Noel, Thank you for your interest in our product.Amelia is a booking assistant but since Amelia's services cannot go the next day, ie they cannot last longer than 23.30 hours, we would reco ... Eric Data types in columnsClosed   wpDataTables   Updated May 11, 2022 at 7:03am   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for reaching out to us.You can do this with string-type columns by using HTML tags. Basically, in cells where you want to include images, you'd need to use the tag, like this ... Xosé Questions about featuresClosed   Amelia   Updated May 11, 2022 at 6:58am   2 Most recent comment from Marko Davidović:Hello Xosé, Thank you for purchasing our product, and for reaching out to us.We are not familiar with that and it is not possible in Amelia at the moment. Each appointment (unless it is a recurring o ...