We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bill Moran Directly linking to packagesClosed   Amelia   Updated May 12, 2022 at 10:06pm   2 Most recent comment from Uroš Jovanović:Hello Bill,Thank you for reaching out to us.For that purpose, you could use the following shortcode: [ameliacatalog show=packages package=1] That will only display the package with the ID of 1.Hope ... Brunswick MIll Studios Can't link employees to Google CalendarClosed   Amelia   Updated May 13, 2022 at 9:43am   11 Most recent comment from Uroš Jovanović:Hello Brunskwick,If your employees experience one of the following issues during the connection please configure your security system so that it doesn’t block requests from Google, or click on the b ... Denis calendar is not showing booking slotClosed   Amelia   Updated May 18, 2022 at 1:21pm   8 Most recent comment from Miloš Jovanović:Hi, DenisSorry that this took so longI can confirm that we made an oversight about that issue, it was not properly implemented in the plugin's core during the update. The developers will make s ... Antonio Tortorello Activation on development domainClosed   wpDataTables   Updated May 12, 2022 at 2:58pm   5 Most recent comment from Miloš Jovanović:Hi, AntonioYou're welcomeIf you have any other questions, or need assistance, please don't hesitate to reach out to us with new tickets.Thanks Oliver Vogt Cascading DropdownsClosed   wpDataTables   Updated May 12, 2022 at 1:32pm   6 Most recent comment from Aleksandar Vuković:You're welcome, Oliver.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. João Paulo doubt about paymenClosed Pre-purchase questions for Amelia   Updated May 12, 2022 at 1:06pm   10 Most recent comment from Miloš Jovanović:Hi, JoãoYes, Amelia can be customized. We can not guarantee what is the extent of the possibilities, but the code can be altered using custom work.What you described, maybe it can be done with a hig ... JoergBoesner Rotated Header in Table, Formular Column with RegExClosed   wpDataTables   Updated May 12, 2022 at 12:59pm   8 Most recent comment from Aleksandar Vuković:Thank you once again Scott! Much appreciated! Gerhard Reus Event participation appovedClosed   Amelia   Updated May 12, 2022 at 10:44am   2 Most recent comment from Uroš Jovanović:Hello Gerhard, Thank you for reaching out to us.You can set the default appointment status on the settings of the specific service or even globally on the Amelia/Settings/General settings page. That c ... Jenny Emails to particiants for each EventClosed   Amelia   Updated May 12, 2022 at 10:42am   6 Most recent comment from Uroš Jovanović:Hello Jenny,Thank you for clearing that up.1. Unfortunately, this is currently not possible with Amelia's built-in features but you can leave a suggestion on this link: https://features.wpamelia ... Scott MySQL Pivot Table with WordPress ACF posts and PostMeta TablesClosed   wpDataTables   Updated May 12, 2022 at 10:33am   2 Most recent comment from Aleksandar Vuković:Hey Scott, awesome, thank you for sharing this with everyone!I am sure it will be of use to many users. Vanessa I can't visualize Amelia Calendar properlyClosed   Amelia   Updated May 12, 2022 at 10:09am   4 Most recent comment from Marko Davidović:Hello Vanessa,You are welcome. As for changing the color of the button you need to "play around" with your color settings there is no other way and try to see what your color scheme overlapped. In the ... Jason wrong time formatClosed   Amelia   Updated May 12, 2022 at 9:49am   4 Most recent comment from Marko Davidović:Hello Jason,You are welcome. Yes, I understand your point of view, that is a good suggestion, for that reason we asked you to add it as a feature suggestion on this page. If you have any more ques ... David functionalityClosed Pre-purchase questions for Amelia   Updated May 12, 2022 at 9:45am   2 Most recent comment from Marko Davidović:Hello David, Thank you for your interest in our product.We are not HIPAA compliant. We will work on that in the future, but for now, we are not HIPAA compliant.Can customers store their credit cards? ... Katie Sabalones DataTables not showing up for ChartsClosed Pre-purchase questions for wpDataTables   Updated May 12, 2022 at 8:53am   4 Most recent comment from Aleksandar Vuković:Hi again KatieBasically, any other table type would do. You can take a look at our documentation about charts. Most important thing to note is that charts support only one string-type column (single ... John Keeps Deactivating on MultisiteClosed   Amelia   Updated May 12, 2022 at 8:48am   9 Most recent comment from Marko Davidović:Hello John, We deeply apologize to you, we do not know why you didn't receive our answer. We can't know what is in question until we try to debug.Would you be able to provide us with a stag ...