We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

C.E. Multisite usageClosed   wpDataTables   Updated January 14, 2025 at 1:04pm   1 Most recent comment from C.E.:Hello,after activating a clone from a Site in between a multisite, the data tables are the same, like the cloned one.If I make change in the new clone, the changes happened in the old one.How I can pr ... Saskia notificationClosed   Amelia   Updated January 14, 2025 at 12:49pm   4 Most recent comment from Stefan Petrov:Hi Saskia, It might just take a longer time to configure, but once you get it, you will see that it makes sense. Of course, let me know if you have any issues.  Robert B Customisable InvoiceClosed   Amelia   Updated January 14, 2025 at 12:13pm   13 Most recent comment from Marko Davidović:Hello again, Thank you for sharing this with us. As we’ve explained, with your custom customization and all of what you are developing, unfortunately, we are unable to assist at this time. Our devel ... Andrei Revenco Amelia ConfigurationClosed   Amelia   Updated January 14, 2025 at 12:08pm   3 Most recent comment from Stefan Petrov:Hi Andrei, As Kenneth stated, you would need to enable "multiple booking of the same timeslot". By default, this is not configured, customers can only book one timeslot for particular service. So, in ... Adam Borowski Pricing Currency seems incorrectClosed   Amelia   Updated January 14, 2025 at 11:22am   2 Most recent comment from Uroš Jovanović:Hello Adam, Thank you for reaching out to us. I have checked your transaction details, and I can confirm that your next payment will be PLN 516.35, which includes tax. It appears there may have been a ... Gila Yagoda employees, it says error code 500Closed   Amelia   Updated January 14, 2025 at 11:06am   9 Most recent comment from Stefan Petrov:You are welcome, Gilla. Thanks for the feedback, glad to see that is working properly now. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day. Kymmiee Ikupa Simon Pop Up on Amelia formsClosed   Amelia   Updated January 14, 2025 at 10:45am   4 Most recent comment from Stefan Petrov:Hello Kymmiee, This is most likely a caching issue caused by other plugins. This behavior isn’t normal—the popup should close on the first click. Please double-check for conflicts with other plugi ... Jonathan Table not displaying in adminClosed   wpDataTables   Updated January 14, 2025 at 10:25am   5 Most recent comment from Miloš Jovanović:Hi guys, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patie ... Jennifer Betts Paypal Pay In 3Closed   Amelia   Updated January 14, 2025 at 10:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. All payments in Amelia are in full and it is not possible to pay in installments or any ... Dani Phone and mail requiredClosed   Amelia   Updated January 14, 2025 at 10:19am   8 Most recent comment from Marko Davidović:Hello again, Thank you for understanding as for this issue all is working fine and this appointment was made on the backend so there is no issue with this. We wish you all the best and hope you have a ... James Donis In-Person Payments and POS IntegrationClosed   Amelia   Updated January 14, 2025 at 10:17am   2 Most recent comment from Stefan Petrov:Hi James, Thank you for reaching out to us. Please find the answers to your questions below: 1. Does Amelia integrate with any point-of-sale (POS) systems?Unfortunately, not at the moment. Currently, ... Martin Approving bookings from the employee panelClosed   Amelia   Updated January 14, 2025 at 9:44am   27 Most recent comment from Stefan Petrov:Hi Martin, You’re welcome, and thank you for your understanding. I’ve noted your feedback. While there’s always room for improvement, I must say this was a specific use case, and the process too ... Jakub Cannot Update Amelia Plugin - Update Failed Despite ActivationClosed   Amelia   Updated January 14, 2025 at 9:38am   4 Most recent comment from Uroš Jovanović:Hello Jakub, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Giovanni I'm REALLY UPSETClosed   Amelia   Updated January 14, 2025 at 9:33am   6 Most recent comment from Stefan Petrov:Hi Giovanni, You are welcome, i'm glad that I could help :) My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with re ... Beat web eventsClosed   Amelia   Updated January 14, 2025 at 8:53am   4 Most recent comment from Marko Davidović:Hello again, No this can not be done automatically so you will need to manually change this each time. There is not other way at this time I'm afraid. Should you have any further inquiries, we ki ...