We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Beat web eventsClosed   Amelia   Updated January 14, 2025 at 8:53am   4 Most recent comment from Marko Davidović:Hello again, No this can not be done automatically so you will need to manually change this each time. There is not other way at this time I'm afraid. Should you have any further inquiries, we ki ... Jakub Amelia Plugin - Repeated Booking Cancellations for Specific ClientsClosed   Amelia   Updated January 14, 2025 at 8:46am   5 Most recent comment from Jakub:No, you can closed this ticket. You too! Gila Yagoda Urgent: Google Meet Integration Not Working After Support InterventionClosed   Amelia   Updated January 14, 2025 at 7:49am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Juan Merge booking callendarsClosed   Amelia   Updated January 14, 2025 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is a yes and no question. You cannot manage 2 or more installation and sites in one dashboard since each installations is separate and each has its ... Vrushabh Infozzle Regrading Google CaptchaClosed   Amelia   Updated January 14, 2025 at 6:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Franziska PRO-Features lostClosed   Amelia   Updated January 14, 2025 at 6:36am   2 Most recent comment from Marko Davidović:Hello again, This looks like a cache issue either in site or on the server. This could like a slightly more difficult case of residual cache and it is not enough to clean it only through the plugin, b ... David White LabelClosed   Amelia   Updated January 14, 2025 at 6:33am   4 Most recent comment from Marko Davidović:Hello again, This option is quite demanding both from a technical and a legal perspective, so it will take some time before it is fully developed. Please note that this is not something that will be i ... Carl Ford Filter events by trypeClosed   Amelia   Updated January 13, 2025 at 3:02pm   2 Most recent comment from Stefan Petrov:Hello Carl, Thanks for reaching out to us. By default, all events are only visible on the event list. However, you can create a separate page for each event and then add this shortcode -  [ameliaeven ... Bernhard Kerres InvoicingClosed   Amelia   Updated January 13, 2025 at 2:19pm   2 Most recent comment from Stefan Petrov:Hello Bernhard, Thanks for reaching out to us. Please, find the answers below  1) Tax law requires me to print Umsatzsteuerfrei aufgrund der Kleinunternehmerregelung on every invoice. How can I add t ... Werner Geburtsdatum nicht frei tippbarClosed   Amelia   Updated January 13, 2025 at 2:06pm   3 Most recent comment from Stefan Petrov:Hallo Werner, Vielen Dank, dass Sie sich an uns gewandt haben. Leider ist der Datumsauswahlfeld derzeit ein vordefiniertes benutzerdefiniertes Feld, und es gibt keine Möglichkeit, dessen Verhalten an ... ep admin role on employee panelClosed   Amelia   Updated January 13, 2025 at 12:18pm   6 Most recent comment from Stefan Petrov:No problem, you’re welcome. That’s noted, but it’s not just up to us (Amelia); it also depends on the WordPress integration. We will definitely work on improving this in future updates. Kyle Raab ResourcesClosed   Amelia   Updated January 13, 2025 at 12:05pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. what you want to achieve is not possible I'm afraid. Resources are for services an ... Sabine Overlap 2 chairs 1 employeeClosed   Amelia   Updated January 13, 2025 at 11:20am   4 Most recent comment from Marko Davidović:Hello again, We understand your need but this is not possible to achieve in Amelia I'm afraid. Yes, you can create a second employee but in your case this can create al sorts of double booking si ... Davide Pannello clienti BloccatoClosed   Amelia   Updated January 13, 2025 at 11:12am   25 Most recent comment from Uroš Jovanović:Ciao Davide, Sono felice di sentire che ora funziona correttamente! Grazie mille per la tua pazienza, e non esitare a contattarmi se avrai bisogno di aiuto in futuro. Helmut Starz Customer PanelClosed   Amelia   Updated January 16, 2025 at 11:33am   7 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that the QA team was unable to reproduce this issue. They sent us this could you please ask the user for clarification r ...