We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gereys Expiration date of couponsClosed   Amelia   Updated January 13, 2025 at 10:53am   6 Most recent comment from Uroš Jovanović:Hello Gereys, It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won ... Kevin Richter Hide custom fields?Closed   Amelia   Updated January 13, 2025 at 9:12am   6 Most recent comment from Uroš Jovanović:Hello Puntorosso, Thank you for your patience. Unfortunately, there is still no option to assign a class or ID to custom fields within Amelia. I understand how important this feature is for your requi ... Pierre Blanchet problem with display field for couponsClosed   Amelia   Updated January 13, 2025 at 9:10am   4 Most recent comment from Marko Davidović:Hello again, We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. W ... René Tausch Scan found malwareClosed   Amelia   Updated January 13, 2025 at 8:59am   4 Most recent comment from Stefan Petrov:Hello René, Thanks for the feedback, that is great news, indeed. In that case, can I close this one if there are no other questions?    gogakudo-korean notification function errorClosed   Amelia   Updated January 13, 2025 at 8:45am   2 Most recent comment from Stefan Petrov:Hello Gogakudo, I hope you are doing well. Are those multiple reservations for the same timeslot? If so, Amelia has created a group booking, and the information has been sent in the same email. Howeve ... Nikolaj Wrong hoursClosed   Amelia   Updated January 13, 2025 at 8:38am   4 Most recent comment from Stefan Petrov:You are welcome, Nikolaj. I'm glad that i could help. I will close this one, looking forward to hearing from you regarding other questions.  Ian Cook Event "+" Button Not WorkingClosed   Amelia   Updated January 13, 2025 at 8:11am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. This does not look like latest version of Amelia button should look like this You can download Amelia from this link https://we.tl/t-lsSmWHutzk We ar ... Adam Borowski WooCommerce Order Status Sync FailsClosed   Amelia   Updated January 13, 2025 at 7:57am   4 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that all is working fine and we will close this ticket but should you have any further inquiries, we kindly request that you open separate t ... Ola Sundin Date FieldsClosed   Amelia   Updated January 13, 2025 at 7:57am   5 Most recent comment from Stefan Petrov:Hello Ola, Amelia is quite "sensitive" when it comes to these settings, as it doesn’t have its own date/time settings and instead uses those from WordPress. This is why it’s recommended to select ... Walter Jamernegg Calender switchClosed   Amelia   Updated January 13, 2025 at 7:54am   7 Most recent comment from Stefan Petrov:Hi Walter, Unfortunately, I don’t believe actions like this are registered in the database. I’m also considering the possibility of a user role error. Perhaps the WP user (who should be an admin) ... Max TORCHUT My Amelia is brokenClosed Pre-purchase questions for Amelia   Updated January 13, 2025 at 7:53am   9 Most recent comment from Stefan Petrov:Hi Max, I’ve looked into it, and it turns out it’s a Pro license, but it was canceled in April 2023. Since it’s no longer active, you don’t have access to the latest updates and won’t be abl ... Eliko Levy ssue with WooCommerce Integration and Google Calendar SyncClosed   Amelia   Updated January 13, 2025 at 7:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This could be an issue that you did not set same rules in WooCommerce and in Amelia and if appointments are not set to completed that they are paid then ... unicorn language of Amelia on the websiteClosed   Amelia   Updated January 13, 2025 at 7:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to set your page locale language do German but only German De-DE not De-CH  Amelia can only translate basic "original" language lie Spanish not ... Mathieu Galfré informationClosed   Amelia   Updated February 2, 2025 at 10:14am   3 Most recent comment from Martin:WP-Amelia Update Status Inquiry Hi, I noticed there haven’t been any updates for WP-Amelia this month. Should I be concerned? Even though I understand that WP-Amelia and Trafft are handled by separa ... Kish Length of Services (Longer than 24 hours)Closed   Amelia   Updated January 13, 2025 at 7:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Longest period that can be set in 24 hours. Amelia is not suitable for multi day bookin ...