We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sivakumar about amelia-doubtsClosed Pre-purchase questions for Amelia   Updated November 15, 2023 at 5:54pm   3 Most recent comment from Uroš Jovanović:Hello, Just a small follow up. If we understood all the points of your use-case,  1. we presume you will need each counselling Center/each Branch to have a "Manager" that will only be able to see ... Shanna Security and ImplementationClosed Pre-purchase questions for Amelia   Updated November 9, 2023 at 10:02am   2 Most recent comment from Uroš Jovanović:Hello Shanna,Thank you for expressing interest in the Amelia plugin.At the moment, we do not offer that type of support, but please let me know how I can assist you and I will answer all of your quest ... Matheus Select Service OptionsClosed Pre-purchase questions for Amelia   Updated November 8, 2023 at 9:47am   4 Most recent comment from Marko Davidović:Hello Matheus,Unfortunately, currently, this feature is not built-in in Amelia. This would cause double booking so they can not book 2 services at the same time. Amelia is designed in that way to prev ... Han Appointment with multiple employeesClosed Pre-purchase questions for Amelia   Updated November 6, 2023 at 8:19am   4 Most recent comment from Marko Davidović:Hello Han,We understand, but Amelia is not designed in that way so this is not possible I'm afraid in any other way than the workaround that we have sent you. Best regards.  John Non 'Bookable" eventsClosed Pre-purchase questions for Amelia   Updated November 3, 2023 at 8:59am   2 Most recent comment from Stefan Petrov:Hello John,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. In order to have the customer information, a customer needs to book an e ... Robert Gerzsany question about emailingClosed Pre-purchase questions for Amelia   Updated November 2, 2023 at 9:33am   2 Most recent comment from Stefan Petrov:Hello Robert,Thanks for reaching out to us. By default, notifications are sent to the employee and the customer depending on the status of the appointment (approved, pending, etc)There is also an opti ... ampagi Can i use Amelia for.....?Closed Pre-purchase questions for Amelia   Updated November 1, 2023 at 11:43pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For that purpose, you can check out Events feature in Amelia and let me know if that would work for you.You can check here how the event booking form looks an ... Petr Lastminute reservationsClosed Pre-purchase questions for Amelia   Updated October 30, 2023 at 1:43pm   2 Most recent comment from Uroš Jovanović:Hello Petr,Thank you for expressing interest in the Amelia plugin.Yes, at the moment, the "period available for booking in advance" option works only in days, and not hours.Please let me know if you ... Vladimir Setting the time on the formClosed Pre-purchase questions for Amelia   Updated October 30, 2023 at 9:22am   2 Most recent comment from Stefan Petrov:Hello Vladimir,Thanks for reaching out to us.Yes, this is possible, but it requires a bit of configuration. First, you would need to set the Default Time Slot Step step to 5 minutes. Then, the serv ... Daniel McNamara time pricing increaseClosed Pre-purchase questions for Amelia   Updated October 30, 2023 at 9:18am   6 Most recent comment from Stefan Petrov:You are welcome, Daniel.Feel free to explore more regarding Amelia and reach out to us if you have any other questions/issues.Have a nice day! Tushar Is it compatible with Buddyboss?Closed Pre-purchase questions for Amelia   Updated October 30, 2023 at 5:23am   2 Most recent comment from Marko Davidović:Hello Tushar, Thank you for your interest in our product. Amelia is compatible with BuddyBoss and you can read everything about it on this link https://wpamelia.com/buddyboss-integration/. Should you ... Taylor Barratt Feature ClarificationClosed Pre-purchase questions for Amelia   Updated October 27, 2023 at 11:03am   2 Most recent comment from Stefan Petrov:Hello Taylor,Thanks for reaching out to us.Please, find the answers below1) Do you have a demo of the Event Calendar view (with the more advanced filtering options?)? Lite version doesn't seem to ... Michael Event List not loading on pageClosed Pre-purchase questions for Amelia   Updated October 24, 2023 at 6:32am   4 Most recent comment from Marko Davidović:Hello Michael,You can create different tickets for events and you can name them as you wishBut as we said you can not test everything in the free version of the plugin.Best regards.  Sergio path of uploaded imagesClosed Pre-purchase questions for Amelia   Updated October 24, 2023 at 5:31am   4 Most recent comment from Marko Davidović:Hello Sergio,We will take a look at this now and as soon as we have more information we will contact you again on this ticket. Paul Pre-sales questionsClosed Pre-purchase questions for Amelia   Updated October 23, 2023 at 11:58am   2 Most recent comment from Uroš Jovanović:Hello Paul,Thank you for reaching out to us.1. You can do so with the following plugin.2. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco ...